Dessa R
Google
Huge kudos to the 2-person team working today 10/17! I called earlier to inquire if they accept repairs in-store and the gentleman who assisted via phone was so pleasant - did not get his name. When arriving same day with my poor one-legged Tumi luggage, Roberto swiftly assisted, assessed my damaged handle on the luggage and with his expertise, found a resolution and new handle! He was very professional and thorough on next steps, timeline which helped manage my expectations. He was confident to repair my luggage same day, and I went to run errands nearby and I kid you not, 22 minutes later, Roberto called to inform me that my luggage was ready for pick-up! WOW! I was worried the luggage was irreparable and would be sent elsewhere for weeks, but Roberto made it happen (with such ease!). Thank team Tumi 1100 Madison Ave!