Turim Terreiro do Paço Hotel

I stayed here only one night as I was participating in the Lisbon Half Marathon. The hotel is located perfectly within walking distances of the main attractions in Lisbon city centre, and an easy tram ride away/train ride away from attractions outside of the city centre. You can walk to the sea in two minutes, the main squares and shopping streets in ten minutes. Alfama is 5-10 minutes away depending on your mobility as it is pretty steep walking to the top. There's fantastic restaurants nearby, frequented by locals as it's well away from the usual tourist traps in the main squares. I booked a single room as I just needed somewhere to sleep and shower, the hotel were fantastic in showing me to check out at 1pm despite being fully booked. An amazing gesture as I really needed to shower after slogging through. The time could be more sound proof, hence not getting the full 5 stars. I would highly recommend the hotel. And happy hour is until 7pm at the hotel bar on the ground floor.

There is a lot to be recommended about this hotel. The bedrooms are a bit snug, but are very well fitted out, equipped, with one exception, clean and modern. The exception being that there was very little storage space i.e. no wardrobe, drawers or shelves for clothes etc. Just one small hanging rail and that was directly above the the case 'shelf'. Effectively you had to live out of your case; which is probably fine if only there for a short stay, but we were there for 5 nights and then going on to Porto for another 5 nights. Very good shower and en suite generally..|The hotel is in a great position. Rooms were serviced daily to a high standard, particularly impressive given the lack of space and the amount of stuff we had spread around - had very heavy rain at times and needed to dry things out. Breakfasts were very good with a lot to choose from and some variation on different days. Good value overall.|Nothing to do with the actual hotel, but the taxi driver from the airport did overcharge us, albeit I got a reduction when I complained. He tried to charge 35 euros. The meter said 18 euros. Eventually I paid 25 euros. One of the hotel staff witnessed what happened and commented that it was instances like that which reflect badly on the city, so Beware. We tried to use public transport after that, which, in our limited experience, was excellent.

Just visited this lovely hotel! 6th - 9th Feb 2026. This hotel should be 5 star!! Location is perfect in the middle of the city! Walking distance to all the attractions, also near to the best locql Portuguese restaurants with good prices. Staff were very friendly went that extra mile to help you with your stay! It was our 25th Anniversary they gave us a lovely suprise gift. Will definitely be staying here again next time were in Lisbon.

The main huge issue that surprised us and caused concern involved UNAUTHORIZED CHARGES. After reviewing our credit card statement, we noticed three separate charges from the hotel. Before checking out, we asked the front desk what these charges were for. They told us they had no record of any purchases made at the front desk or restaurant and did not know where the charges came from. We were also told my card would only be tapped once at checkout. I followed up by email, and the hotel responded that the purchase location was incorrect. I explained that my credit card consistently shows the same generalized Lisbon location for all transactions made in the city, which is normal. They then asked me to provide my full CARD NUMBER(Not PCI-compliant, bad security risk, unnecessary to ask for) to investigate further. This immediately raised concerns. I contacted my bank, who explicitly advised me not to share my card number and to dispute the charges. This was extremely disappointing and unsettling, especially given my extensive travel experience, this was not something I expected to encounter in Lisbon. After I sent them the email stating that I will not send them my card, they have not emailed me back. Another minor issue There was also confusion regarding the minibar. In our travels, when minibar items are included or not, it is clearly stated in the booking description. In this case, nothing was mentioned. When a staff member escorted us to our room, he told us we could drink the water and eat the snacks in the fridge and refill them as much as we liked. We specifically asked if these items were included, and he said yes. We were pleasantly surprised, until the third day, when we confirmed with the front desk and were told the items were not included and were chargeable. This appeared to be a miscommunication or language barrier between staff. Although we paid for the items, the situation was frustrating and could have been avoided with clearer communication. Overall, while the location was excellent, the issues with unexplained charges, request for sensitive card information, room comfort, and minibar miscommunication significantly impacted our experience. Here are the proof photos below. You may have to view them on Google maps. Google itself often does not show photo reviews since I have made this review on Google maps.

The residence had an excellent location, which made exploring incredibly easy. The rooms were crystal clear, truly spotless and clean! What really made the experience, though, was the staff. They were super cool and kind, always there to help and assist with anything we needed. In summary, our experience was fantastic. I will definitely be back and wouldn't stay anywhere else!

Such a lovely place. Staff went above and beyond. We were to hot in our room and they totally accommodatted us. Hotel is in perfect location. I repeat, perfect. Only about 30 minutes from the airport. Uber was about 20 $ from the airport to the hotel. They have room to hold your luggage if you come in early or wanna explore more after check out.

Great location. An elegant and charming hotel. Friendly staff at front desk and restaurant/lounge. The rooms are clean and modern with nice amenities. The bedding and mattress ensured a good sleep. The breakfast was wonderful with hot food and lovely pastries. Happy hour included some very nice local wines.

We booked an Executive Twin room. It was spacious and comfortable. The staff were all helpful and friendly. The breakfast was so varied and plentiful! Our room was a little noisy from the street but you could always close the windows and use the air conditioning. (We like the windows open) I would recommend it to anyone who wants a hotel in a convenient location.

The Turin Hotel located in downtown Lisbon, Portugal. Really excited about the trip to Portugal. We arrived early morning and of course the room wasn't ready so, the desk clerk invited us to stay for breakfast and wait in the dining area, we took her up on breakfast once finished we renter an Tuk Tuk (pimped-out golf cart) and went sightseeing... looking for the "old world" wonders and new wold flavors in Lisbon. We drove around for about two hour then returned to the hotel, we still had an hour to wait so, ordered some drinks at the bar then decided to walk across the street and order pizza (nothing much to write about there). The room has modern features and appears to be well maintained, actually I was pleasantly surprised, before we even got settled in the room one of the staff was knocking on the door with complimentary champagne, ok stock just went up!

This hotel is centrally located to the Downtown area of Lisbon. It is super close to restaurants and gift shops. It's 2 blocks away from the square. It's also close to a street that's closed off to traffic and just has restaurants and shops for 5-7 blocks. We actually came early and could not check in until 3pm. They were nice enough to hold our baggage for us while we roamed the area for lunch. They were a bit slow in the check in process. I wouldn't mind that so much, but it was so freakin hot in the lobby. They didn't bother turning on the A/C. I know it was 60 degrees outside, but you want to make sure that your customers are comfortable when they walk in. Especially if they have been flying all day and sweating and stinky. I was hoping that the lobby was cool and when I walk in, I would be refreshed. But it wasn't, so I ended up sitting outside until it was my turn to check in. There is a bar right there that has happy hour running from 5-8pm. As for the staff, they were all great. They were responsive and tried their best to get you checked in. They were even nice enough to take our luggage to our room because our room was part of the new wing and there were stairs involved. We were showed how everything worked in the room. That was a nice touch. I like the fact that the shower had a sliding door that closes so you don't get the floors all wet like our hotel in Barcelona. I still don't understand why hotels in Europe do not have curtains or just have that half glass that will not do any good in keeping the floors dry. One thing that I noticed is that the room was on the warm side. After playing with the different combinations of the switches, it was still just blowing warm air. I left the balcony door open to let the cool air in, but I do not want to keep this open at night because I don't know if someone next door would just climb over into ours. So I asked the staff downstairs and I was told that since it was still considered Winter weather, they have not turned on the A/C yet. Again, I do not understand why European hotels are so cheap when it comes to this. Your customers are paying top Euros to stay at your property. The least you can do is make sure they are safe and comfortable. One thing I have to mention is that the hallway lights are motion sensored. So when you leave your room, the hallway will be totally dark. The only lights you will see is the Exit sign. Again, I know the owner is trying to save money, but someone can really get hurt walking in the hallway. Or worse yet, someone fall off the stairs because they didn't see it there. The hallway as had a stench to it that reminded me of crabs for some reason. I can't say that it smelled bad, but it was not pleasant. Even though I have touched on some of the negatives, the hotel itself is pretty nice and very convenient to everything. I would definitely stay here again

I was very disappointed in my stay at this hotel! To begin with we paid in Advance for a room with 2 beds. 1 a full bed and the other a twin. This was more money than their standard room. We checked in at 8:00 pm. I got to the room and Reported to the front desk that the air-conditioning was not working.The manager came up and said he will look into it. We went out for dinner and upon our return to our room at 11:45 pm the air conditioning was still not working. In addition the sheets were dirty and stained with dried blood- GROSS!!! We reported it again to the manager. We requested a new room and was given one. We moved to the new room at 11:15 am which was smaller and only had a full bed- this was less money. Upon check out we said we wanted the rate reduction for the smaller room and was told "no" and given a small breakfast in a bag to go! I would not recommend staying at this hotel!!!