Turing Locke, Cambridge

Turing Locke offers a wonderfully trendy concept in the heart of Cambridge. The design aesthetic is absolutely stunning – modern, thoughtful touches throughout that make the space feel both sophisticated and welcoming.||||The Highlights||The bed deserves special mention. I had one of the best night's sleep I've had in a hotel in ages – incredibly comfortable with quality linens. The decor throughout the property is lovely, creating an atmosphere that's both contemporary and inviting.||||The Astronomer, the on-site restaurant, served excellent food. Definitely worth dining in rather than venturing out.||||Areas for Improvement||Unfortunately, there were a few maintenance issues that detracted from an otherwise excellent stay. One of the lifts was out of order during our visit, which was inconvenient. ||||More concerning was the loose panel in my room door with exposed nails – a safety issue that should be addressed promptly.||||I also found it difficult to reach reception. Despite ringing several times, calls went unanswered and I received no callbacks, which was frustrating when trying to resolve issues, with the TV not working. ||||Overall Impression||Turing Locke has fantastic bones – beautiful design, comfortable accommodations, and great dining. With better responsiveness from staff and attention to maintenance details, this would easily be a five-star experience. I'd still recommend it for the style-conscious traveler, but hope management addresses these operational issues.||||It’s also worth noting it’s quite far out of Cambridge itself, wasn’t a problem for us.

The accommodation available was good, and worked well for a family with children. However, dealing with Turing Locke itself was very frustrating. The website offered 10% off if you signed up to their live Locke scheme, however when booking this 10% was never applied. When I called and asked Turing Locke directly, I was told that this discount was no longer available, despite me having received three emails offering 10% off my booking. When I did make a booking, I selected the option to pre-book and pay for parking. When we arrived late in the evening with our small children, we found that there were no standard car parking spaces available. Only electric car charging spaces left. On exiting the car park the following morning the barrier would not let us leave, we pressed the call button to put us through to reception. We explained that we had booked and paid for parking when we had booked online. We were told by the reception staff that we couldn’t have paid for parking online as this option was not available, despite me explaining that I had a receipt on my emails to demonstrate that I had paid for parking! Thankfully, they did eventually lift the barrier, but only after we got very upset with them and explained that we were on our way to a funeral. They really need to sort out what their website is offering vs what their staff are telling people.

We had a fantastic experience at Turing Locke . I booked studios and a 2-bed apartment for my family this summer and from the start the team was incredibly helpful with the arrangements. In our experience during their stay, the staff and reception team were so kind, welcoming and eager to help - it really made a difference! Any issues ie. with the kitchen sink at one point, were swiftly resolved. The rooms were beautifully designed, comfortable and perfectly located. My family thoroughly enjoyed their time here. Its proximity to transport links, a supermarket, a cafes and restaurants was great! Highly recommend both for short visits and longer stays in Cambridge!

I chose this hotel because it was close to my son's college, so the location was perfect for me. I wouldn't say the front desk was bad, but I wouldn't say they were particularly friendly either. The room has a constant 24/7 ventilation fan noise, which is incredibly disturbing. Of an 11-night stay, only a partial cleaning was done on the 8th day, so I'd like to share that this was a bit of a bummer for me.

The accommodation was well laid out. Sadly we found the sofa extremely uncomfortable as the back offered little support when trying to sit upright. The food offering at the ||astronomer was pricy and of average quality. We found much better in Central Cambridge a 10 minute uber away. We didn't try the outside venues as it was too windy .

As a first-time visitor to UK, I didn't expect the cleaning is done on a weekly based. Also, the bathroom sink experienced issues and the washing machine cannot be turned on. I need to check out one day earlier and got charged with a cancellation fee (gross) of 153 pounds, this is higher than any day I stayed. (I have notified the front desk one day before). I didn't think this make any sense as I could just pay the last day that I didn't stay and the cost would be less. Overall, I feel the experience is not so good.

A nice hotel in a very nice part of Cambridge, on the outskirts of the city so would require a bus/taxi or drive to get to the city centre. The hotel is located in an area that is still in development, so there was some distant background noise due to ongoing building works (you cannot hear it though when the window is shut). We checked-in smoothly and quickly, the hotel does tell you via an email to check in online beforehand to make it quicker and smoother, this process was easy and painless, I did it on the train on the way to the hotel. Once in the room, my partner and I did find it rather hot (it was the start of a week long heatwave with temps into the low to mid 30s) but we would at least wait to see if the aircon would cool the room down. Overnight, we were not able to get cool, we had to use our mini fans to cool down, which defeats the object of having aircon. Fortunately the hotel has a WhatsApp phone number that you can contact them on, we found this very useful and allows us to quickly ask questions or send out concerns and allows the hotel staff to respond, this is great way to communicate and address issues. We used the WhatsApp number to mention that the room was too hot and the air conditioning was not sufficiently cooling the room down to be comfortable. The next morning, a member of staff came and showed us to a new room. He did point out that the guest next door was being noisy on his phone, but we agreed to take the room, essentially so we could be more comfortable and cool down. We unpacked the case and settled in. The hotel offered us free breakfast, which was lovely, thank you for this kind gesture. Once we returned to the room after breakfast, we settled in the room to stay cool and do some reading, I decided to play the radio on low. We heard a loud bang and a voice shouting, we assumed it was due to the music. Knowing what we heard before, we reached out via the WhatsApp, we did not like the idea of having to tiptoe and not make a sound no matter how quiet we were in the middle of the day, we were certainly not playing loud thumping music but just trying to relax and stay cool. It then transpired that this guest next door had been causing issues through the night that even involved the police unknowing to us at the time. This actually made us quite anxious and made our stay a little uncomfortable for a different reason. The hotel was supportive and offered us another room, so we did have to uproot and pack, move and unpack a second time in the same day. The hotel did send apologies for putting us next to this volatile guest knowing what had already happened prior to our room move, but then again, the hotel was told the guest was safe, so no one is really at fault. At the end of the day, the staff listened to our concerns and aimed to put things right, so a big thank you. Rhys did pop along to explain and reassure us as to what had happened, thank you for doing that and for your previous support. From this point forward, the hotel was great. The room kept us cool throughout the heatwave when tempertures went into the 30s. The staff are very friendly, having WhatsApp does allow us to easily ask for extra pillows and also to fix a couple of issues such as a bulb that needed replacing. In addition, the hotel does allow you to have things delivered to you; they will keep them safe for you to collect. Also, we had a late delivery that arrived after checkout; the hotel kept the parcel safe so that a courier could pick up the parcel to send it on to my home address, thank you Andy for your help.

Having stayed at a few other Locke hotels in the UK, I was keen to try this one, just outside of Cambridge. We stayed for 2 nights and had a really enjoyable stay. The terrace room was great and the hotel is nicely decorated and a great place to stay. Although a 15 min drive away from the city centre. We rented Voi bikes to get around, which made the trip into the city centre less than 7 minutes! The surrounding area is beautiful and the big Sainsbury’s is very conveniently located. If you’d rather a peaceful stay outside of the touristy city, I would recommend! Great hotel, but some TLC is needed inside the rooms to warrant the price. Our room was not very clean, and we had a few maintenance issues, blocked bathroom sink (which we reported and was resolved the next day) dripping kitchen tap, and shower looked like it was clogged with hair/ draining slowly. I would recommend this hotel, but a note to Management please take more care to maintain rooms. I’ve never experienced these types of maintenance issues in hotels before, especially for £172 a night.