Kcobbs
Google
I have stayed at this hotel many times, and never had an issue. However, I recently stayed at Turing Locke and have been badly bitten with Bed Bugs. I reported the matter immediately but they didn’t respond for over 24 hours and only after I had emailed twice and called. They investigated and have admitted they have an infestation but are only willing to offer me a free 1 night stay (has since been increased to 2 nights) plus my stay refunded. As I only stay there for work, this offer isn’t acceptable. ||Unless you want to be bitten by bedbugs, be forced to have multiple GP appointments and several prescriptions, along with washing all your clothes on a hot wash, and risk taking the bed bugs home, avoid this place until they can control the infestation! The management don’t seem to care or have any understanding of how significant the matter is.