Turnabout

We had such a great experience with Hicham. He really took his time with me and my daughter and made us feel comfortable from the start. He was so patient, helpful, and genuinely kind. You can tell he cares about what he does. We found exactly what we were looking for thanks to him. Truly excellent customer service!

My wife and I always have a good experience while shopping at this location. All the staff are very friendly and welcoming. And a big shout out to Tom for all that he does. Keep being Fabulous.

On the long weekend my friend and I managed to walk inside the store and was stunned with the new renovation. The staff are always great and very welcoming! Always have a good time even just browsing around, however, on that day we got to purchased our dream bags! Thank you for the team

I was a loyal seller in this resale store. Even I always got lower price of my clothes I continued to sell my good brand never wear clothing, Today I came and they said that a new policy is bring 1000 worthy clothing. They did not informed me and they are terible unplesent. Their manager , blond ,huge , tall lady, just repit same santance. Terrible store from now on

Absolutely LOVE this store. Probably the best thrift/consignment shop I’ve ever been to, and I’ve been to hundreds. Quality brands like Aritzia, Cos, Ba&sh, Burberry, Prada, etc. Prices are fair given the quality, staff are kind, and everything is well organized. Can’t wait to check out the location in Victoria.

All the staff here are beyond kind and welcoming however one staff member really went above and beyond and that is Tom. First of all, what an icon, his honesty and knowledge made me feel so comfortable and I felt like I was shopping with my bestie not just an employee. Not only that but he went above and beyond! His knowledge was so helpful, he educated me on how to make my pieces last a lifetime and I’ll truly take with me and remember that forever. Once again all the staff here are soooo slay but Tom is a STAR and I cannot wait to come back and do some more shopping.

Loyal customer of 10 years. Love the staff and concept. The appraisers on Main St. need a reality check. Offering pennies on the dollar in trade in value on brand new items will drive your loyal customers to Facebook marketplace. Keep following that business practice and all that will be left on the shelf is the buffalo and dickies items you keep trying to peddle.

I’ve brought items in before and never had an issue but lately they’ve been really inconsistent with what they accept. The girls are nice but the way they decide what to buy feels random and unprofessional. Even brand new designer pieces with tags, receipts, and dust bags get turned down, which is odd. Meanwhile, the store’s current selection isn’t anything people would actually buy. it just seems like they’ll take any designer name regardless of style or appeal. Overall, it’s not worth the time or effort anymore.