TurnKey Vacation Rentals - Galveston

I rented the home for my family, Dec 26th-30th in Jamaican Beach (17215 FM 3005). When we arrived at the home, the floors had not been swept or mopped at all. There was long, black hair everywhere, even hanging on the handrails. Even without COVID, I would have expected the house to be cleaner. I am not even sure the toilets were cleaned. They had a spray on the seat and lid but not wiped down. One sinks had what appeared to be blood in it. I wiped it up with a clorox wipe. Someone in my group took a picture of their sock after walking around and it was so gross that I left my shoes on the rest of the stay. I did mention this issue to Turnkey when we arrived, and they did offer to send someone out the next day. I declined the offer and just cleaned it on my own since we were already in the home. The sheets and towels were clean but did have hair (they need to wash in smaller loads). The silverware was dirty, but put away. I would recommend washing the towels and dishes before using. Everything they gave me about connecting to wifi was wrong, so we had to “diagnose the issue” but they fixed that issue quickly. The wifi is extremely fast and was a great connection up until the last day (wasn't working at all on last day). The bunkbeds were built in place, only using finishing nails. The mattresses were falling through without the support, sitting on pullout drawers at end. Kids could easily cause the entire thing to collapse. There are also nails on the deck that were not hammered in completely. The freezer was frozen shut the entire time we were there. The second day we did not have hot water. I contacted Turnkey and they said they would send someone before noon the following day. Since we had to wait, we started looking into the problem and found that the propane tank was empty. I let them know that same day. We canceled all plans that next day because we could not get showers (some of us went with a cold shower but when I say cold, I mean polar cold). I did not hear from anyone by noon so I checked back with Turnkey. I received a call, they said they were confused with our complaint. They thought we were out of propane for the grill and the electric hot water heater was not working. I explained that the grill is charcoal so that is not an issue, but the hot water heater is a tankless gas hot water heater. They said they did not have gas and it was in the attic (basically, said I was wrong). They dropped off a small propane take that evening (for the gas grill that we did not have) and because we were now on day two of shower issues, we decided to hook the small tank up so we could take showers. If we did not know how to do this, we would have been without hot water from our first full day until our last full day. We lost a day of activities during our stay and majority of the time there, I was chasing down issues instead of enjoying my stay. When the workers were at the house on our last full day, they said guest services would contact me to compensate me for my issues. They never called so I contacted them a few days later. They did offer me a $515 refund (8% of my stay). With all the issues and time, it took to be fixed, that refund was more of an insult but at least it was something. The home does have amazing views. If it was cleaner and the propane issues was handled same day, without us having to do it all on our own, I would have gave them 5 stars. The house is on a public beach but it is quiet and when we were out there, everyone gave us our space. It is the end house next to the post that keeps people from driving down the beach so if were out there, people did not drive over by us. There were people that had fires at the end of our walk every night though and left a mess. Someone would come around and clean it up daily though. Overall, I would not rent from Turnkey again. The company is too big to provide decent customer service. They were quick to respond and genuinely nice but overall, not helpful.

The house was well equipped, clean and loved the room set ups. Beds were comfortable and we slept great! Great location and view! Beach was clean and amazing! The left upstairs bedroom French door wasn’t secured properly by cleaning or someone prior to our visit so there was damage to the door. We were able to secure the door and the manager/maintenance team were quick to respond and handle the situation. The only other negative thing was, when we first arrived, the smell of the water coming out of the faucets was salt and sewer smell! The house has it’s own water purification system. After running the water a bit, the next morning the smell was gone and all was great! Overall great experience and wonderful memories for our group!

My classmates and I had a great time living in this beach house. It was neat and clean and the beach was steps away, which was a plus. I rated the beach house a 3 star because it was a little small for 12 people and there wasn't enough parking space, towels, sheets or blankets to accommodate 12 people. However, we did make the best of it with great company, great food, karaoke and games. I was a little disappointed but all in all we enjoyed our weekend.

The house was very conveniently located. Even a shorter walking distance than I had imagined. We had access to several sections of the beach, plenty of restaurants and shops, the Pleasure Pier, and various other sorts of entertainment. Check-in was easy and the lock worked just like the directions said (make sure you read them all because I missed the part about the alarm code, whoops!) The house was very clean and well laid out. We slept 4 adults and a toddler and the one bathroom was not even an issue. Just a few small things which might be a bigger deal for other people: the remote controls were hard to figure out and the batteries were dead in some. The trash from people before us was out at the curb the whole weekend and flies were swarming. The other large trash bin for us smelled very rank and should be cleaned out. There was supposed to be an extra towels under the sink, but I only found small towels and washcloths. The downstairs was fun with the pool table and other games, but if you had to park in the garage you couldn't play cornhole. We had 2 vehicles and there is no parking except in garage and in front of the house. We were worried we weren't supposed to be parked there, but I could not figure out which was worse, being parked in driveway blocking the sidewalk, or by curb where it said 2 hour parking. For the price I have got a nicer home on Crystal Beach, but there is nothing on Crystal Beach but the beach, 2 restaurants, and a gas station, and the drive to the Seawall is bad with traffic. So all in all, this home provided exactly what it was advertised for and was very fun!

We enjoyed our well maintained and appointed beach house 3 blocks from beach. It was perfect for our family of 4 adults and 2 children. Plenty of towels and more than adequate kitchen equipment. Only suggestion would be to tint or add blinds to glass front door which faced neighboring property. Communication with TurnKey was superb!

Awesome experience! From booking to checkout it was a great experience. All communication was handled via email and text. We were afforded early check in to a a spotless one bedroom condo that was just like the photos online. Great location right on the beach no crossing the road to get to the beach. SeaScape resort is a well cared for property and the staff we encountered were friendly and accommodating. One nice surprise was in the hall closet it was filled with beach stuff. Most definitely I would book again.

My wife and I celebrated our 29th anniversary with our adult children and grand kids. First no pace is perfect but we only had small problems that did not matter. the home was clean nice and well equipped with more than we expected or needed. It is nice for a rental to be ready for our stay without having to buy or drag a bunch of stuff from home. Thanks. The sitting area downstairs was nice and allowed a good place to visit while the kids played. Their was a good collection of toys for the kids that seemed endless. Plenty of beach toys also. The price was fair and the neighbors were nice. I enjoyed a trouble free weekend and had a great time with my wife and family. owner management please fix the door lock we were locked out for over an hour. I would recommend this house to others.

This beach house was a perfect fit for our family of 5. You can't beat the closeness of Jamaica Beach, the wonderful restaurants in the neighborhood and pure comfort of this area. We will definitely be back! The house was clean, comfortable and just what we needed to enjoy our beach weekend. Plenty of space, inside and out.