Turquoise Trail Jewelry

Bought ring and earrings from Baker. The ring I wanted required sizing and Baker made it happen overnight as promised. Pricing was competitive and quality is very high. We recommend making this business a place to stop if you want selection and a great experience.

Very very rude place. Went to sell artwork and got treated as if I were gonna rob this cheap place. he even asked when I quarry rock if I find artifacts. Tells by this asking he's a tomb treasure hunter.

We bought two rings there. Delightful people. There is a cultural conflict that if they could resolve would make them a five-star store in Santa Fe. They seem to think that if they start the price very high and cut it down to about half that they will get the sale. I’m sure it works but it is a strike against them and their reputation. It’s a gimmick that comes from other countries that doesn’t work so well in the US. People like to not feel the heavy sales pitch or the gimmicky price drop. Americans want to know they are getting a good price for a good product and not have to question if they are being cheated. Once you purchase from them, however, they become more genuine and extremely helpful. We really like these people and wish them all the best. I hope they read these reviews and can learn better ways to approach their sales. I do sincerely hope that they succeed here, not only in sales, but in reputation..

We love this store and shop there every time we go to Santa Fe, it's right across the street from our favorite hotel. The artisan jewelry selection is very good, and prices are fair. Some of my favorite silver and stone pieces are from there. We've also purchased beautiful glass items. The owners were proactive during the shut downs in 2020 and called us to see if we needed anything. I appreciated their effort, and look forward to returning to thank them in person.

Joseph was very informative and helpful for me in my visit on Sept 14th as I was inquiring information on an Authenic Navajo Kingman Squash blossum necklace I had been gifted. Thank you Joseph and Baker. And I love my new Silver with White Buffalo stone ring! Happy to have met you both. East Texas Traveler

Bought a ring, high pressure in store to buy, overly priced but went down drastically. It's a beautiful ring. However, at time of purchase, I was told appraisal would be mailed in about a week with a value of almost twice of what I paid. That was five months ago and I call and he (owner) assures me he will do but I have never gotten it after call attempts. I recommend to go somewhere else, since my experience was nothing but shady.

They told me the lacquered wood piece “Angel” was $1100. I ended up buying a similar piece from them for $1300 which they originally told me was $1900. I left with my purchase feeling like I got a great deal but when I got home I found the same Angel piece on Wayfair for $240. I feel pretty cheated now. That said the artwork is incredibly beautiful.

Interested in a necklace hanging on a wooden post for over a thousand dollars, (?) the polite salesman brought the piece down half price. I took the bait but now regret it. I have doubts that even the purchase price at half off is fair. Doubling the price of jewelry may prove to be a profitable marketing technique, but I remain unconvinced as to the quality of the silver, weight, craftsmanship, etc. I will not shop there again.

This store sure has eye catching and quality jewelry and works of art... a beautiful opal ring called " river of love" caught my eye. I always wanted a unique opal & diamond piece in my collection so... They sized it for me in a few hours but when I got back to the hotel I realized it wasn't sized to my liking so next day I brought it back. They fixed the problem and offered to deliver it personally to my hotel that afternoon so I didn't have to drive back. Thank you so much guys ! And the lovely Nancy who is so friendly and kind.

We enjoyed shopping in the store and really wanted one of the Amethyst Trees. The sales associate was very helpful in making sure we picked the right one, with the guarantee it would be shipped safely to us in St. Louis. It arrived yesterday in perfect condition. The store packed it professionally and sent us the tracking information. We are so happy with it. We have it placed where it gets light and it looks alive. So glad we shopped here and trusted the store to ship it to us.

If I could direct an indie, Oscar-worthy horror film about my experience here, I would. We innocently wandered in upon seeing the word "turquoise". Big mistake. The moment we walked in, the salesman leeched onto us. Every step we took, he followed. I felt his demonic energy slowly eat away my "tourist" vibes. Suddenly, I experienced a chill down my spine. I do not recommend.

Stay away from buying jewelry here unless you leave with a money back guarantee AND an appraisal signed by a certified gemologist. We requested an appraisal of a carico lake turquoise and diamond ring we bought. They said they would mail the appraisal to us. Lots of fast talking at this place. The cost of the ring was $1400 and the "appraisal" we received listed value of $3600 and was NOT SIGNED as to who appraised it and did not give the carat weight of the diamond. We called to request it but never got a reply. Upon having the ring appraised later, learned definitely NOT diamonds and likely white sapphire and worth about $1,000. Certainly not $1400 that I paid for it.

This place is not where you should go for beautifully local hand-crafted jewelry. I got swindled into buying earrings at "50% off" and I'm sure they're cheap crap made in China. Kind of kicking myself for spending $50 on what is most likely fake lapis and turquoise in "sterling silver". Save yourself the time and do not even set foot in this place, ever. When I was there, they were aggressively pushing this woman to buy a hand blown vase at a "special rate" of $900. They kept bringing down the price. They didn't even bother to acknowledge my presence when I walked in because they were too busy trying to rip off this woman. I should've known then and there. Their sale tactics are tacky and rude. There are much better stores in Santa Fe where you can find unique pieces at a decent price. Avoid at all costs!

I love my squash blossom necklace! I've had so many compliments from so many people. Even when I went into other jewelry stores they commented on my statement piece. It was the perfect size for me. Not to big and heavy, but the right size. I've wanted a necklace like this for a long time. I'm happy I finally found the one I wanted.

I put down 1/2 the price of some earrings for an anniversary present. I was told it could take two weeks. After a month, still no earrings. We called and was told another two weeks. After 2 months we called again and when we were given the run around again so we asked for the deposit back. We then were told that the owner had to authorize the refund After another week we called and again was told the owner was out of the country and it would take at least another week. We have filed a claim and are awaiting resolution. Definitely not a great experience. Oh, and its too late for the anniversary present.

When I was in USA last year, June, travelling Route 66 I bought a opal and silver ring, Love it. Last week an opal fell out! I wear that ring only as a dress ring , so maybe once a month, not often. This morning Australian time I called the shop and tried to ask for their email address. They could not understand the Aussie accent as I had trouble with theirs! Consequently I dont have their email address so I cant send them a picture of the ring and find a solution to getting another stone to replace the lost one. I have Opal mining friends and they believe it will be difficult to replace the unusual shaped stone. Oh what shall I do! If someone out there knows their email, web address please send!

Outstanding selection but did not want to purchase jewelry that was not a statement piece. Clean environment, unlike some places here, was able to ask questions about the piece, was not talked down to. Prices seemed high and when the salesman who was extremely pushy kept knocking $ off, it told me that he was just doing his "end of the year" pitch. Perhaps they have been around 60 years but the price for pieces that were merely overlay (yes I've been known to design my own) were out of range and not worth the $. Was told if I got tired of a piece I could return it and they would buy it back from me for the same price I purchased it. When stories come my way that appear to be too good to be true, it's time to exit..

I was so disappointed with the recent service here. I was in here a few months ago and the salesman was only somewhat pushy, but not overly. This time, however was different. My boyfriend and I are searching for my engagement ring. Since I hate diamonds, I want to find a funky unique turquoise ring. So we headed down to Santa Fe/Taos to search. After not finding anything in Taos that was perfect, we came to Santa Fe- I remembered Turquoise Trail from last time and knew they had some unique creations and large selection of rings. Turquoise Trail was our first stop, and I was sure we'd find something here. The first salesman didn't even ask what we were looking for, just started pulling out cases and holding them up to my fingers. He chastised me for trying on a men's ring and said how silly it looked (hey the funkier the better). I didn't see anything that popped out at me, so we headed for the door. This is when the nightmare started. Another salesman (owner, perhaps?) blocked me from leaving and pulled out another case of rings and shoved them in my face. As he was showing them to me, the first Salesman who had previously "helped" me, stood with his arms crossed a few feet away, glaring at me. I'm sure they work on commission so it was super awkward- they were fighting like wolves to make a sale. Not exactly the place I want to give my service to. Granted, he did pull out a pretty ring and I tried it on. But I was expecting to have that A-ha moment like, "This is definitely it!" And sparks didn't fly. I had it on my finger kind of admiring it. This guy took advantage of my hesitation and started hassling me, "Come on, you're not going to find this anywhere else- one of a kind, one of a kind." I just wasn't in love with it and wanted to look elsewhere. "What's the problem," he barked, "Price to much?" Umm no, it was not dude- but I don't want my engagement ring to be a hasty decision. He offered to knock about $300 off for it- and claimed that I wasn't going to find anything else I liked anywhere. It was so rude and demeaning- we aren't looking for a "cheap" ring- just something that suits me and I feel proud to wear. I almost burst into tears right there because I was already frustrated with feeling picky and not finding anything, and then his extremely patronizing demeanor made me feel so low. My boyfriend stood up and said, "Okay we're going to leave now- Thanks for your time." And the guy slammed the rings back in the case and sarcastically said, "Yeah have a greeaaat day." I'm sad to say it put such a damper on the rest of the afternoon to the point I was nervous about asking other stores to even get the rings out of the case- I didn't want to waste their "precious time." Luckily we found a local artist who will craft the exact ring I want (go to Jett's Gallery- he will take care of you). Please, do NOT support this place. They don't care about you- they're only hoping to make a quick sale and get you out the door.

I am so sorry that the other reviewer did not have a good experience at Turquoise Trail. It truly must have been an off day for them. I have shopped here for a few years, and I find the owners and the folks who work there to be wonderful. They are thoughtful, kind, intelligent,and always willing to bargain. They take lots of time with each client. One year I bought a necklace that needed a bit of adjusting for my fussy taste. They adjusted it beautifully at no charge and sent it to my home very quickly. Each year when we return, we are greeted warmly by them. They never push any items on us, and we never feel pressure to purchase anything. I highly recommend this wonderful shop. Their merchandise is beautiful. Stop by to meet the lovely people at Turquoise Trail. Susie

6/7/2013 My Husband lost his wedding band after over 40 years of marriage. I wanted to replace it with another band he wanted something unique. The staff was AMAZING to say the least. Mario worked with us for over half an hour showing us many of his creations. I did not find him or his assistant push in any way however the older gentleman did come on a little strong. I would ask to work with Mario. The ring my Husband bought is an original design. Mario is sizing the ring, life time warranty, providing the appraisal and shipping it back to us. I have a personal jewler in Denver and Salt Lake City, I will definitely add the Jewler to my list. My only disappointment was the jewelry is made in only 14k gold, nothing in 18k. Go see Mario's designs I don't think you will be disappointed.

BUYER BEWARE when entering this store. Their store is large, attractive and well stocked with quality appearing items. Hardly the site where you would anticipate price gouging and overbearing sale tactics. However in at least in two cases there was the case a huge markup and a high pressured manager.--no prices are listed. I was interested in a lacquered wood sculpture--my husband less so. The quoted price was $750 inc shipping and tax. The manager got very persistent and dropped the price to $600 eventually tax included as a take away. My back was sore and went outside to rest.. He went outside and harangued me. I evevtujally bought it for $600 tax included but not itemized ( hmmm) on a very simple and cryptic receipt. A few days later I googled Lacquered wood sculpture and found my design and model was a standard one and with the same color and dimensions for $390 including shipping from an internet provider. Almost certainly what we bought for $600 off of their list of $750. Turquoise Trails cost was probably much less than for $345--perhaps $200 BUYER BEWARE!

BE CAREFUL! INVESTIGATE before you buy! Unfortunately, I did not, and I paid $500 for a varnished wood sculpture that the artist sells for $250 on his web site. The sales person gave me free shipping as does the artist. BE CAREFUL!

Such a beautiful store and the people who work there are fantastic. They even helped me find the exact piece I wanted at someone else's store. They are amazing, and will be a first stop for me each time I am in Sante Fe.

BUYER BEWARE when entering this store. Their store is attractive and well stocked but at least in two cases have a huge markup and a high pressured manager.--no prices are listed. I was interested in a lacquered wooden sculpture--my wife less so. The quoted price was $750 inc shipping and tax. The manager got very persistent and dropped the price to $600 eventually tax included as a take away. My wife told them her back was sore. He went outside and harangued her. I bought it for $600 tax included but not itemized ( hmmm) on a very simple receipt. A few days later I googled Lacquered wood sculpture and found my design was a standard one and with the same color and dimensions ( almost certainly what we bought for $600 off of their list of $750 for $345 plus $45 shipping (which was probably much higher than their cost) BUYER BEWARE!!!.

The bad taste of making a significant purchase from Turquoise Trail Jewelry in Santa Fe, NM lingers still. The "gold" necklaces and pendant I bought as Christmas presents for my wife are junk. It is definitely not 14 carat gold. It is too discolored to even be cleaned. It is totally unwearable. Turquoise Trail Jewelry in Santa Fe, NM rates a negative five stars.

Do not do business with this establishment. They do not stand behind their products. I bought a ring from Turquoise Trail and it broke one month later. I contacted the store and it was repaired. It broke in the same manner a month after it was returned. At this point I asked for my money back and the proprietor said "no, no jewelry store would do that". Why was not explained. They reluctantly repaired it again. The proprietor complained that it cost him $50 each time he had to repair it. It cost me $1600 for an unwearable ring. It broke again a month after it was returned to me. I sent an email and a registered letter to the store about a month and a half ago requesting that they do the right thing and preserve their reputation and have heard nothing from them. Beware, they do not stand by the products they sell.

My husband and I were traveling from the East coast with our daughter and son-in-law and wanted to get a few things from local artists. To make a long story short...we bought two rings and a beautiful vase. Although we love our purchases, the salesperson said anything to make the sale and did not do what was promised. The vase was shipped without the artist's card, as promised, and I don't see a signature or any marking from an artist and am wondering if it was, indeed, crafted by local artist. My ring needed to be sized and he was supposed to call when it was ready ("two hours"); he never called. We left the Santa Fe area two days later; and, when I called almost a week later (while we were still traveling) I had to remind him to mail the vase...along with my ring that wasn't ready when we were still there. He took my email address to email the tracking number to me, he never did that either. Lots of nice things and even more BS to make a sale, just buyer beware.

Poor quality jewelry. Bought two rings as a set at a 40% discount. I think if you pay more than 60% at this store you have paid too much. The stones in one ring fell out before we left New Mexico. Worked to get the rings replaced, supposedly, by the Turquoise Trail and resent back to us. Got the rings and suspended the activity with the credit card company. Within a few days, a stone fell out of the ring that was supposedly replaced. So more expense sending the rings back. This time will get the credit and cut our losses at around $20 for shipping. Pass this store up.