Turquoize at Hyatt Ziva Cancun - Adults Only

HYATT ZIVA CANCUN RESORT / AN ABSOLUTE PARADISE. My wife Margarita and I spent eight days in Cancun to celebrate our anniversary and stayed again in the Turquoise section, this great resort where we have been several times before. The quality of the services and facility installations are superb including the different restaurants and amenities. I also enjoyed the very well-equipped gym. The beach and ocean views are truly paradisiac, offering the iconic white sand and striking turquoise water that Cancun is famous for.||Management Excellence: A special and emphatic thank you to Marcelo Peon Lozano and Sofia from management. Their absolute support and dedication ensure that the guest experience is seamless. Any issues or requests we had were addressed immediately and with grace.||Prime Service Team: Our stay was made exceptional by the attentive and personalized service provided by the following team members: Miguel, Juan. Alfredo, Gaby and many others. They offered prime, consistent service at every moment, anticipating our needs and always greeting us with a warm smile.||We will be back soon!

Almost 5 stars. Everything was perfect, from the food, to having our own butler, having two beaches on each side, entertainment, and felt extremely safe with security. Only problem was the pool was probably 40 degrees... no one in the hotel was using either pool unless they were brave enough. It was like ice in there.. if it was warmed up just a little, the experience would have been a 10/10, just couldn't use the pool the entire stay.

This place is absolutely amazing. The food is Hit or Miss but it is amazing. There's so many restaurants to choose from ,you just have to find the right one. The only problem I had was when we checked out we had to pay an environmental fee. What is this for when we paid full price? Skip to hibachi the show was cool but the food was absolutely terrible. But other than that the food was great and it is an awesome place. You would definitely have fun.

A place that is simply paradise, everything is accurate down to the smallest details, there is everything from everything from small things to areas for adults only, fine food, quality accommodation, truly fine alcohol, everything is simply perfect! Outstanding service from all the employees! Especially Caesar and Mariana from the sofa

You can read all amazing reviews here. All of them are truthful . Totally recommend to go! My review is for two special persons that made our vacation unbelievable. Thank you very much to Federico from Habaneros restaurant! Thank you for your attention and hospitality! You are amazing. Special gratitude to Alfredo from French restaurant "La Bastille" . Cuisine was great, but the representation was over expectations. The fire show for desert was great. We felt special!

My sister and I had the pleasure of staying at Turquoize, where the staff and service exceeded our expectations. The accommodations were outstanding, and the breathtaking view added to the overall experience. For an all-inclusive resort, the food and beverages were quite satisfactory. A special thank you to David and Arcangel, our butlers whose assistance truly enhanced our stay. We look forward to returning in the future.

This is most definitely NOT an adults only hotel, which you could easily miss when booking. There is a building which has rooms which are adults only, but this is about it. The majority of the complex is completely mixed. Out of about 15 restaurants, just one is adults only, and one pool (Punta Vista, on the 3rd floor, infinity pool) is adults only. This could be a good place to relax, but they frequently play very loud music from 1pm and it also overlooks one of the two main pools, which is very noisy. The rooms were pretty nice - spacious, big bed, big shower, double sinks, a very modern TV which you could cast from your device to. The balcony hot tub is a good idea but not worth the extra cost. The food ranges from average to pretty good. Ultimately, it feels like the focus is more on quantity rather than quality. There are a great variety of options nonetheless, pretty much any cuisine you fancy, you can find a restaurant here which will cater to your needs. The live teppanyaki experience is good but fairly quick (about 45mins). The gym is well equipped for both cardio and weights workouts. There are regular classes you can sign up for - we did pilates with Sofia and trampolining with Oscar. Both were great instructors, really helpful and a credit to the hotel. In general, all the staff were very friendly and helpful. The spa costs are ridiculously high. Keeping dolphins captive for entertainment and profit is also pretty disappointing. Be a market leader and move on from this. Overall somewhere between a 3 and a 3.5 rating.

Beautiful!! Beautiful , definitely 100% family friendly now. It was not what I was expecting this year. Best for family's to lay around. Food trucks outside, make easy options for children.