Turquoize at Hyatt Ziva Cancun - Adults Only

This is most definitely NOT an adults only hotel, which you could easily miss when booking. There is a building which has rooms which are adults only, but this is about it. The majority of the complex is completely mixed. Out of about 15 restaurants, just one is adults only, and one pool (Punta Vista, on the 3rd floor, infinity pool) is adults only. This could be a good place to relax, but they frequently play very loud music from 1pm and it also overlooks one of the two main pools, which is very noisy. The rooms were pretty nice - spacious, big bed, big shower, double sinks, a very modern TV which you could cast from your device to. The balcony hot tub is a good idea but not worth the extra cost. The food ranges from average to pretty good. Ultimately, it feels like the focus is more on quantity rather than quality. There are a great variety of options nonetheless, pretty much any cuisine you fancy, you can find a restaurant here which will cater to your needs. The live teppanyaki experience is good but fairly quick (about 45mins). The gym is well equipped for both cardio and weights workouts. There are regular classes you can sign up for - we did pilates with Sofia and trampolining with Oscar. Both were great instructors, really helpful and a credit to the hotel. In general, all the staff were very friendly and helpful. The spa costs are ridiculously high. Keeping dolphins captive for entertainment and profit is also pretty disappointing. Be a market leader and move on from this. Overall somewhere between a 3 and a 3.5 rating.

My sister and I had the pleasure of staying at Turquoize, where the staff and service exceeded our expectations. The accommodations were outstanding, and the breathtaking view added to the overall experience. For an all-inclusive resort, the food and beverages were quite satisfactory. A special thank you to David and Arcangel, our butlers whose assistance truly enhanced our stay. We look forward to returning in the future.

It was an amazing experience with meticulous and thoughtful service—so warm and friendly! This is a great place to relax, where you can enjoy drinks and food anytime, with barbecue stalls and other delicious street food everywhere. There are also plenty of bars to choose from. All the staff are incredibly welcoming and enthusiastic! And of course, the beach and sea view are simply breathtaking—everything is so beautiful and romantic. Highly recommended! I’ll definitely bring my family next time!

Adam and I stayed this February 9-15th to celebrate Valentine’s Day. I have to give everything 5 stars down to the scented toilet paper. The check in process was easy , our room was beautiful with a balcony with bay view. We stayed in room 1535 adults only side! The best thing you can do is download the Hyatt app and you can speak directly with the concierge service as well as in room dining. I used the app 90% of the time. The food was better than expected! Everything fresh and presented well. As far as the restaurants go you definitely need to make reservations in advance. Armando from the concierge service was nice enough to take some photos of us with my cell phone so we were able to take pictures without bothering anyone else. Room service takes about 45 minutes to get to your room so definitely order right away. Make SURE to check out the beach club! That was breathtaking, we ordered lobster and got a cabana.. worth every penny! We loved everything about our stay , especially the way the staff treated us. When we checked out it was easy and they went over every charge and everything was accurate! We will definitely go back!

This is not an adults only hotel so do not stay here if you are after a peaceful / romantic holiday. Whilst the rooms are in an adults only block and there is one adults only restaurant the whole rest of the hotel is not adults only. Even the adults only pool overlooks the main pool so it is super loud and it also holds events like foam parties and loud DJs so has more of a party vibe. The hotel is really geared towards families and children e.g holding shows every evening and also keeping dolphins in a small enclosure which I’m astonished they can get away with. The rooms are nice but a bit dated. We also had issues with not getting the room cleaned or receiving turn down service. The food is ok, a couple of the restaurants have a few nice dishes but generally all very average which is disappointing given the price of the hotel.

You will LOVE this resort! Our stay at Hyatt Viva Cancun Turquoise Adult-Only Tower was nothing short of amazing! This resort offers the perfect blend of luxury, relaxation, and fun.||||Highlights:||||Adult Pool Vibes: The atmosphere at the adult pool was lively yet chill, free from the noise of kids—an ideal spot to relax and unwind.||||Turquoise Cabana Experience: The cabana service was outstanding, and Saturnino, our waiter for the entire week, made the experience even better with his fantastic service.||||Top-Notch Butlers: Natasha and Miguel, our butlers, were incredibly communicative and went above and beyond to fulfill every request and answer all our questions. Their attentiveness was a highlight of our stay.||||Incredible Rooms: The rooms are fantastic—spacious, modern, and equipped with a hot tub on the balcony, which was one of our favorite features. The bathroom is fantastic!||||Spa Day: The spa was absolutely top-notch—a must-do experience for anyone looking to unwind further.||||Dining:||The resort food met expectations, and we particularly loved the steaks at La Bastille and the hibachi. Breakfast at Tradewinds was a daily treat, and I highly recommend trying the "blue drink" at Turquoise—it’s delicious!||||Service & Cleanliness:||Every staff member we encountered was kind, courteous, and professional. The property itself is impeccably clean and well-maintained, adding to the overall luxurious experience.||||Memorable Events:||We celebrated New Year’s Eve with a fantastic fireworks display and had an absolute blast at the foam party by the adult pool earlier in the week.||||Final Thoughts:||This resort exceeded our expectations, and we can’t wait to return. Next time, we might even bring the kids since the family-friendly side of the resort looked equally fun. Hyatt Viva Cancun Turquoise Adult-Only Tower has earned its spot as our go-to resort in Cancun!

I wouldn't stay at the turquoise again because it wasn't much different. Kids still at the resort. You just have your own separate tower.. not really worth the extra . The hot tub outside was cold water came out of it.

Second time visiting Ziva in Cancun, I have nothing to complain, everything is beyond expectations especially the customer service and food. Ricardo and all other staffs from Habaneros is more than friendly and helpful. Had lunch every day there and will definitely come back in the future.