Armando S.
Yelp
I rarely get annoyed in restaurants but today's annoyance seems more than justified. It's bad enough that I was presented with only one gluten-free option, but when my breakfast finally came, there was a huge piece of what looked like sourdough bread on top. This, after I made it painfully clear that I have celiac issues. So, when the waitress asked if I would like a new dish, I felt bad and not only told her that a new dish wasn't necessary, but I let her just grab the bread right off the plate! I then asked for a tortilla substitute only to be told that I would have to be charged. Believe me, it wasn't the money, but my breakfast was ruined and their solution was to make me walk all the way up to the register and pay for a tortilla - this place makes you pay for meals before ordering. One would think that since I just saved your business from having to remake an entire breakfast, and because it was their screw-up, to begin with, the least a customer who just paid $28.00 could get, is a lousy tortilla. A tortilla, something that cost $0.05 to produce and $0.10 to purchase! This is not a customer service issue, it's a complete lack of consideration issue. At this point, the quality of the food and taste don't even matter. My experience was pretty much shot when this happened so my breakfast basically became the equivalent of throwing $28.00 out of the car window! Needless to say, I will never go to this, or any Turtle Bread location again. (Monday 06/03/2019 9:30 am)