Tuscany Villas

Was a beautiful little room to fit a family of 5. Bonus having the spa pool in the bathroom, we truly enjoyed our stay at the Stay80. Would come back again

My partner, toddler and I stayed in a deluxe one bedroom suite for two nights. At check in, the staff member was a pleasure to deal with and a credit to the company. Nothing was a problem, from extra towels to bedding arrangements etc. ||||The room we had selected was supposed to have a bed in the lounge but there was only a pull out couch, not an issue but it did mean we had to make the bed ourselves. ||||The spa in the bathroom was huge and very nice to relax in. Easy to fill as well. ||||We were in an upstairs room, in the middle of the complex and there was no noise from the road etc. Thankfully other guests were mindful that others were occupying rooms adjacent to them so there was no issues with noise at all. ||||The connecting property, Emerald Spa Motel, has a heated communal pool and self-service laundry (for a fee). The communal grounds at both properties are very well maintained and you could purposefully use them. ||||I had the opportunity to meet a couple of the cleaning staff when they came for the daily service whilst my family were napping. They were happy to swap towels and quickly change the rubbish bin. Again, both of these staff members were very friendly and professional. ||||The only thing that annoyed me was the shower pressure. The water dribbled out and there was more pressure in the bathroom sink than the shower. I was sure to let the staff know at check out and they advised they'd look into it. ||||Not that it affected us as the weather was mild but the lack of air con or central heating was surprising. I know it's not specifically advertised to have air con but most people expect this nowadays, especially from a "Heritage Collection" property. They supply a plug in fan and a heater but I don't think that would be enough in the middle of summer/winter. The overhead fan in the bedroom made a loud and unusual whirring noise and you wouldn't be able to sleep with that on as it was too noisy. ||||Slow wifi and if you were here for business you wouldn't be able to rely on it to get work done as it dropped out continuously too. ||||I don't want to dwell on these negative points as we had a pleasant stay overall. Just something for other travellers to be aware of. ||||P.S: Yes there was a sulphur smell - this is Rotorua after all. And yes the sulphur affects the chrome in the bathrooms etc but it does this everywhere in Rotorua. I found it frustrating that people complain of this in their reviews when the accommodation provider has no control over the matter.

Wonderful welcome on Saturday evening, very informative and helpful receptionist and I thought I would be writing a 5* review! Good points were a comfortable bed! The room needs renovating as the carpet is worn, the bathroom is tired and the fridge was noisy and kept me awake all night. Made a booking for 2 rooms; our friends had a separate bedroom and a large seating area. We had one chair and no extra room. When I asked about this I was told that they had had a plumbing issue so probably had to move us. When I pointed out that it was their problem not mine and asked for a refund for the difference between the two rooms I was greeted with a very hostile response and a repeat of the plumbing problem. I was extremely upset and very unimpressed. I wouldn't go there again and certainly wouldn't recommend it.

Couldn’t fault the cleanliness which is wonderful but we wouldn’t stay here again. The lists of “Don’ts” and “Must Do’s” was long, had such a terse ring to it...took away any feeling of being a happy and welcoming place (even though we got a complimentary biscuit each on arrival). Plenty of towels, complimentary toiletries etc, lovely big bathroom....but oh my that rules sheet! We were surprised that the fine for a lost key was $100 and the reception staff seemed surprised we would ask for a receipt to acknowledge our return of the key....I mean keys can get lost on their side of the counter too and if you are the last person to have stayed in a room and a key can’t be found and you know you handed it in.... well we didn’t think our request for receipt of key was unsurprising. I guess the experience for us just seemed to lack any genuine warmth or feeling of welcome.

Great location on the strip down to Lake Rotorua and close to everything. Staff were fantastic when we checked in and very helpful. ||Room was big enough for two with a spa bath in the main bedroom along with a kitchenette which was fine if you wanted to microwave or boil a kettle but nothing else. ||No AC but a centre mounted circulating fan to help you out but as it wasn’t too hot when we were there it wasn’t really needed. ||TV was a disaster and couldn’t get a signal

I spend half my time traveling and have been to well over 60 countries. I’ve stayed in a wide range of accommodations, from hostels to 5 star hotels. Hands down, Tuscany Villas Motor Inn is bottom 5% in terms of customer experience/satisfaction by any measure across the range of accommodation types:||||My nephew was visiting from the US. Along with my son, the 3 of us went on a road trip from Auckland to Rotorua. I had booked the 7pm tour of Tamaki Maori Village(awesome) which ended at 10pm. We arrived at Tuscany Villas at around 10:30pm looking forward to a good night’s sleep after a long day. I called the number displayed on the front door which instructed guests arriving after hours to call reception. After a tense conversation, the receptionist reluctantly agreed to let us check into a room that I had already paid for. She said that someone would be there in about 10 minutes. After waiting in the car for about 15 minutes, I called her again. It turns out she was on premise the whole time! I was already irate that she made us wait in the car(it was cold) for 15 minutes when she was there all along. The receptionist finally showed up and appeared to be under the influence of a substance, whether alcohol and/or otherwise. Not quite the modicum of professionalism, this person slurred her words, couldn’t seem to grasp why I was upset, appeared physically off balanced and mentally confused. Despite her compromised state, she still managed to be rude and abrasive. ||||The cleaning staff was rude. They pressured us to leave our room so they could clean even though we were booked in for that evening. Further, on the morning of checkout my nephew was unwell so I requested a late checkout for 1 additional hour to which the manager/owner replied with a curt “no”.||||I am a seasoned traveler who has visited much of the world. I’ve never been treated this way by a supposed 4-star rated establishment(bookings.com) Shame on the manager/owner of this establishment. I strongly recommend visitors to avoid Tuscan Villas at all cost. They will profoundly regret it!||||I hope the manager/owner makes systemic changes to Tuscan Villas’ operation.

The rooms were spacious, clean and comfortable, with spa bath. Ventilator fans and iron in rooms, but hardly any hangers to hang up clothes. The apartments and grounds are well kept and the staff friendly and helpful so this gives it a 4 star rating. The villas are a little way out of town, but all the motels are situated in the same road.

Really enjoyed my stay here. I had messed up my booking and they were amazingly accomodating even late at night. Really kind and helpful. Room was large and clean. Comfy bed and great wee kitchenette as well as a lovely spa :) Would certainly stay again.

Clean, spacious rooms. Very very small but nice saltwater pool. Each room has a whirlpool tub. Kitchenette is very basic, but if you don't mind microwaving most items you should be fine. There is a hot plate if you're brave. Overall not a bad place, close to town, and we all slept pretty well. They have ceiling fans if it's too hot, and radiators if it's cold. My biggest complaints: 1) The WiFi is SO SLOW. Could not load Google. So slow that I was going to write them a review while we were there and had to wait until we left for another hotel to write this. 2) The laundry was expensive ($8/full load to wash & dry). 3) In the evenings (when inevitably we had a request or question) it was tough to track someone down at the front desk. Not bad, but not great. Price is reasonable ...

I spend half my time traveling and have been to well over 60 countries. I've stayed in a wide range of accommodations, from hostels to 5 star hotels. Hands down, Tuscany Villas Motor Inn is bottom 5% in terms of customer experience/satisfaction by any measure across the range of accommodation types. My nephew was visiting from the US. Along with my son, we went on a road trip from Auckland to Rotorua. I had booked the 7pm tour of Tamaki Maori Village which ended at 10pm. We arrived at Tuscany Villas at around 10:30pm looking forward to a good night's sleep after a long day. I called the number displayed on the front door which instructed guests arriving after hours to call reception. After a tense conversation, the receptionist reluctantly agreed to let us check into a room that I had already paid for. She said that someone would be there in about 10 minutes. After waiting in the car for about 15 minutes, I called her again. It turns out she was on premise the whole time! I was already irate that she made us wait in the car(it was cold) for 15 minutes when she was there all along. When the receptionist finally showed up, she appeared to be on some kind of substance whether it was alcohol or otherwise. She was not the modicum of professionalism to say the least. This person slurred her words, couldn't seem to grasp why I was upset, appeared physically off balanced and mentally confused. Despite her compromised state, she still managed to be rude and abrasive. In addition, the cleaning staff was rude. They pressured us to leave our room so they can clean even though we were booked in for that evening. Further, on the morning of checkout my nephew wasn't feeling well so I requested a late checkout from a person whom I presumed was the manager/owner. I was hoping to get just 1 extra hour to checkout. He replied with a curt "no". I am a seasoned traveler who has visited over 60 countries. I have never been treated this way by a supposed 4-star rated establishment(according to bookings.com). Shame on the manager/owner of this establishment. I highly recommend visitors to avoid Tuscan Villas like the plague. I hope they make systemic changes to their operations. Randy no

this is easily the best value motor lodge in fenton street rotorua lovely polished granite or italian marble in bathroom where a huge spa awaits huge kingsize comfy bed kitchenette excellent wi fi sky tv great channel selections extra single pullout bed in wall ceiling fan big closet multiple power points little fridge/freezer microwave no street noise a lovely warm classy peaceful place built using quality materials by craftsmen what a pleasure 2 b staying here 4 the lockdown ...

I never put any review for hotels but in this case I am so disapointed..... We booked two nights to rest after a big hiking. When we arrived we saw that this is more a motel that a hotel! The woman who made our check in was not very friendly....You are so close from the road and without double glazing, you hear everything (road, people talking, parking or leaving...). We had the suite 8 in the back of the hotel. They put a smoking area in the back of the hotel, so you hear people smoking, talking... Inside the room it's dark, you need to open the light permanently. We did not feel well in the room. In the morning we were awake by peolpe leaving with their car at 6am the noise was very strong. This was already annoying but then painter workers came just in front of our room to do some work at 7:45am and they were laughing, smoking, and were doing some works noises. We ask them to be quite but they kept making noise putting on music and singing! Even with the TV on we still hear them! We wondered if they were not doing it on purpose! We went to the reception and they told us that it was completly normal to have some work done at 8am! We asked for another room more quite and without works, they proposed us another room which was of a lower range than what we had paid for. It was so small and with the bath in the room (not in the bathroom) that we could not accept. When we said no, they told us that normally we had book this room and that we were upgraded with the suite which is completely false as we paid an extra for the suite during the booking. Then they told us that if we wanted less noise from the 6 peoples working we should ask them directly! This is unbelievable and unacceptable!! Then they told us that if we were not happy with that we should call our agent for a refund and that we could leave before 10am, without refund. They were very agressive with my husband it made us very uncomfortable and scared so we left. You cannot expect that from a hotel, even more when it's by Heritage! You hear more people talking and cars than in a campsite in a campervan! I am so disapointed to have spend my money in this hotel. Don't go there!!!! And that's not all: - you are in front of the biggest road of the town, - You have no view at all, - You are far away from the town center, - The hair dryer was not working, - The shower had mold on it, this was disgusting, - There is no AC, no heater, - A lot of flies in the room, - The swimming pool is just a joke! It's so small.... maybe for 1 or two people or just for foots... You should also know that there is a strong smell of sulfur which is quite normal for the area but you should know it before staying in this town if you have breathing problems for example. Definitively...this is not a place to stay!!!