TWIN-LINE HOTEL KARUIZAWA JAPAN

Nice hotel and facilities but a few things that prevent this from being 5 stars Cons 1.) The hotel has a number of international staffs which do not understand Japanese culture and ways. When they know they have mistaken, they continue to be ignorant and do not act as the Japanese do. It's a pity as the rest of the local staff do try their best but it's a handful of non Japanese staff they have that bring it down 2.) rooms are dark 3.) no dinner options aside from an expensive set menu which you can't order a la carte Pros 1.) good breakfast and good location 2.) lots of amenities such as free snacks and drinks at a certain time, free bath salts. A unique way of making your stay more comfortable 3.) large and comfortable lobbies/working space

I've been going to Karuizawa since I was a child and have seen changes in the town, etc. It used to be a destination mainly for the summer but people nowadays come for at least 3 seasons (spring/summer/autumn). We went in November as Karuizawa's trees were turning beautiful red/yellow. We don't always stay in hotels but we have stayed in a few. We found Twin-Line Hotel to be in a convenient location to be central for traditional Karuizawa (right between Kyu-Karuizawa and the train station). Room is small but very efficiently appointed. Good amenities. Very nice courteous staff! Good breakfast. Evening happy hour with drinks and free ice cream was a treat. Free bike rental was especially convenient for someone who has come to Karuizawa for many years- and it’s the best way to get around the town. it's also walking distance from the Karuizawa Train Station and Kumoba Pond (which gets awfully crowded with tourists after 9am...) We will most likely consider Twin Line again for our trip next year!|Only issue we had was the tiny trash bins. Bathroom is small/tight but many are like this in Japan.

Really enjoyed staying in this hotel for 2 nights and surprisingly my 5-year old son love it too! I love all the thoughtful amenities and great breakfast. The rent free bike was the most helpful service during our stay. Will definitely come back if were visiting karuizawa again ❤️

Nice and clean hotel in a wonderful location. Rooms were a little smaller but the services were good. Checking-in counter was a little quaint but staff were very polyester and helpful. Free bicycles for hotel guests was very welcome as we took advantage of it and explored the surroundings… Another surprise were the many extras like feet massages and other similar equipments available for guests to borrow at no extra costs.

No waiting area or lobby. If you wake up in the early morning, you have nowhere to sit and wait or rest. The restaurant staff who serve breakfast is a little bit rude because every time i go to bar for the bread, she asked me if i am ready to order. I am still waiting for my friend. I am one of the first few client entering the empty restaurant, that waitress assigned me to another side of restaurant without scenic view while other clients were using the tables at window side. The room is small, really very small. I suggest the hotel to open part of the restaurant area as the waiting area of lobby. Plus, after we checked out in the morning, we returned to the hotel for getting back the luggage. My friend wanted to get some tea to drink and was stopped abruptly by staff and saying this is for hotel guest only. I suppose we were hotel guest (just check up that day). I think hotel can put signage at the tea and coffee station to avoid this embarrassing situation.

Excellent stay all round. -parking on site and readily available- good breakfast with lots of different options- fun and free drinks and snacks hour from 2115 to 2230 every night. Includes self serve alcoholic drinks, ice cream, popcorn etc- clean rooms with excellent amenities and free toothbrushes, razors, face towels, bath salts etc.- smart room layout despite usual japanese small size- free bike hire which we made use of every day- excellent customer service. Very friendly, patient and helpfulWould 100% recommend staying here and would come back in a heartbeat.

This second time in this hospitable hotel. While a short distance away from the Karuizawa station, it is quite well located to nearby old town and buses to a number of places of interests. The hotel seems like a boutique hotel. Its decoration has not changed since 2023. The dinning room is redecorated with more seats. It is more like a cozy lounge. At the reception area, one can find an assortment of tea bags with some special infusions. Of course coffee is there as well.

Advantages: It has a strong sense of design. When you arrive early, your luggage will be helped to be sent to the room. Disadvantages: It completely lacks the meticulousness of standard Japanese hotels, and many details are not considered for guests, including but not limited to: a pitifully small refrigerator, an abnormally lack of desktop space (so that there is no place to put bags), light-transmitting blinds instead of blackout curtains, a bathroom with poor ventilation, and weak water pressure... I personally would not choose to stay again, and if you are someone who pursues perfection in details, it is not recommended either.