Ouray CO Hotel & Hot Springs by Twin Peaks Lodging

For how much it costs to stay here I expected it to be a little nicer. The room was so warm even while running the air conditioner. The air conditioner doesn’t have a thermostat and you can control when it turns on for you. There were hardly any outlets and only one trash can. For a hot springs there should be more places to hang towels and wet swimsuits but there was only one space on the back of the bathroom door. The beds were pretty firm and uncomfortable but the towels were really soft. The location is absolutely beautiful!! Unfortunately the hot springs were nice but the pools were kinda dirty and we seen people eating pizza inside the hot springs in the water. Wish we would have had a better experience staying here. We would not recommend staying here to anyone nor would we come back to stay ourselves.

Pretty disappointed with our stay at Twin Peaks. The hot springs, pools and saunas are wonderful and well maintained. They are obviously the focus. Our room was clean, but dilapidated. For the price of a one night stay here, I would expect a much nicer room. See attached images- holes in comforter, tub is cracked, toilet cover is the wrong size, refrigerator cabinet is falling apart, among other things. The mattress was so old that there is a flat spot in the center where the pillow top is literally flattened. They seriously need to look at making improvements to the rooms. We were told dinner was available on site. When we went in to the Pizza restaurant, we were told they were too busy to serve us (three tables seated) and to go to the restaurant downstairs. We went downstairs and were told to sit anywhere- there were plenty of tables available. We sat down and no one ever came to wait on us (sat there for 20 minutes). Finally, returned to our room and ordered online for delivery to our room. They tack on a 20% gratuity for delivery orders as well. We found that everything at this hotel is “nickel-and-dimed”. They even put a post card in the room listing the cost of items that have obviously been taken in the past. We found this to be very tacky. Overall, we were very happy with the hot springs but very disappointed with the hotel and service.

We stayed here over Spring Break to celebrate our anniversary, it was absolutely perfect. The service was fantastic, the breakfast really good, the rooms were comfy, and the hot springs and the vapor caves are wonderful. We had a great time and Jordan the manager was absolutely wonderful. The second night that we were there we were soaking in the hot Springs and it was overcast and I jokingly told Jordan that he forgot to turn on the stars. Well, the next night, I don't know how he managed it but he turned on the stars and it was absolutely spectacular.

Edit after owners response: Not taking accountability or responsibility of having CLEARLY moldy bathrooms (demonstrated in the video and photo posted) by saying it’s just the “wallpaper pattern” tells me everything I need to know about the owners and the cleanliness of not only the rooms but probably the pools too. If you care about your health, just don’t go here. Original review: Warning: we didn’t notice until after a few showers because the design on the wallpaper but the walls were covered in black mold. When brought to the attention of the front desk no partial refund offered for staying two nights in a room with black mold. Just said they’d call maintenance. Also, if you order online pickup from the restaurant on premises, they will add a 20% gratuity even though you’re picking up. One of the reviews talks about how they try to nickel and dime you here and I definitely felt that. THAT SAID, the pools were very nice and it was extremely scenic. Nice that they stayed open until 10. Sauna was great. Steam room smelled a little funky, but nice. The breakfast had a lot of options and nice atmosphere. The food at the mine shaft restaurant was in fact delicious. I’m giving it a 3 stars for that.

When we got to our room the air conditioner was broken and the room was stuffy. The TV was on a stand was very unstable and unsafe. During breakfast we went in and ate after we signed in we came back and brought our daughter to the breakfast so she could ear but they wouldn't let us in and out daughter had to eat by herself in the Cafeteria. They have no sign or anything regarding only being allowed in once. The room service was okay but we had to go to the lobby to take order and wait 20 minutes to get it. Also the beds were very small and not really big enough for two people. Really the only good thing about my trip was the hot springs.

Honestly, they should rename this place The Nickel and Dime Inn. There are extra charges everywhere—$5 to use a robe (a thin, worn terrycloth wrap that’s not even worth $5). There’s a towel count before you check out, which is probably why they won’t finalize your bill at checkout. Lose a towel? That’s a $20 charge for something barely above motel quality. I tried to speak directly with Ryan, the owner and general manager. I wasn’t asking for a refund—just to give feedback. He refused to talk, saying, “That’s what the survey is for. Post a review if you want.” He clearly doesn’t care unless it comes through his channels. Worse, when I asked for a copy of my bill, he refused. Wouldn’t print it, wouldn’t show me the screen, and said only: “You’ll get an email between 4 and 7 p.m.” So, no transparency whatsoever. We paid $775 for two nights, and here’s what that got us: •   A stained, sagging bed, threadbare sheets, and the lumpiest pillows I’ve ever used. •   A TV that doesn’t fit in the cabinet, so you have to watch it sideways. •   Pool towels are in your room, and if you want a new one, you have to leave the pool area and go to the front desk—which is often closed with the ever-present “Back in 15 minutes” sign. •   The $40/day resort fee gets you nothing—no pool service, no amenities. The laundry room? Out of three washers and three dryers, one washer and one dryer were broken, and the change machine didn’t work at all. The machines were older than my twenty something kids. When I needed quarters, I found (again) the front desk unattended. I had to go into the restaurant and ask a server to help track someone down. Ryan says he’s been doing this for over 20 years. Honestly, it shows—but not in a good way. My guess is there’s little repeat business and zero referrals. Avoid this place. The setting is beautiful, but this inn is not.

The room was clean with comfortable beds and plenty of comfy pillows. The bathroom was clean and tidy but we couldn't fully shut the door as it was sticking so much that we wouldn't have been able to open it if we had used the necessary force to completely shut it. It's a very short walk from our room to the pool and hot springs area. There are several hot springs pools closely grouped together with different temperatures ranging from approximately 100° - 110° F. The smaller pools accommodate 4 - 8 people each. The main pool was probably around 100° F, with depths from 2-5 feet, and a nice ramp with a hand rail. There were quite a lot of families with younger children as well as various other adults so it was a little loud when we first arrived about 8:30 (ish) pm. But by 9:30 most of the people had left so it was very lovely to soak in the warm water and enjoy the beautiful mountain area. Overall if the room had a little TLC with some paint touch-up, fix the bathroom door and attention to small maintenance issues, I would have rated the room higher. Overall it was wonderful and I would recommend it as long as you come into it with an open mind and not having stellar high end expectations.

Beware!!! We are staying in rooms 221 and 220. We are horrified! They were both incredibly dirty, they have clearly not been updated since the hotel opened. The AC unit made a noise that sounded like someone running metal over an old fashioned radiator, but the room was too hot to leave it off (no sleep for us). Also I was hanging off the wall. Even the old fan made a loud noise! There was crumbling dry wall in the bathroom, grout coming away on bathroom tile. The bath in one of the rooms would not plug so we had to use a cup to keep water in it. This room was not worth a quarter of what we paid. It’s sad that this hotel gets to stay outdated, un repaired, filthy and charge that of an outstanding hotel all because they are in the tourist hot spot and know guests will come as they need a place to stay. Absolutely disgraceful!

I stayed here for one night with my friend to celebrate my birthday, and we both had an incredible stay here! The rooms were nice and clean. Yes, they are a tad outdated like most of the other reviews I have seen, but the appearance of the rooms were not anything we had not already anticipated from the provided photos. The hot springs were very nice for being a part of the hotel, and the included breakfast was one of the best hotel breakfasts I've ever had. My only complaint is that the TV doors of entertainment center in the double queen room did not open wide enough for the TV to be viewed from both beds. Additionally, I wished that the comfy robes I had seen most other people wearing had been included in our stay and not cost the additional $5/each. Overall, great stay!

Pet friendly, and they only charged $20 a night for pets up to 3 pets . Some places charge $30 per night per pet , so this was a great deal . We loved the hot spring at the hotel. So relaxing . Front desk staff was very friendly and super helpful. We had to leave a day early than what we originally booked but they were so flexible and accommodated with our plans. Truly appreciate that. The hotel itself is clean and close to Box Canyon Falls. Only 5 minutes walk . 2 minutes walk to main town . We enjoyed our stay and everything except the upstairs people were so noisy that kept us up all night. You can hear them turning on water and walking around like elephant steps . (Not the hotel's fault ... )

We only stayed one night but the accommodations were great. The only problem was that our pillows were damp. The lady was so swamped that she couldn't get us dry ones for a couple of hours. We were staying close to their laundry so she gave us quarters to dry them. Our suggestion not hers. A little inconvenient but hey, we had fresh warm pillows. I will go back to see how they do with the renovations. A mild inconvenience also. We spent all day I the town pool with friends anyway.

This place was nice. It's very clean and has very cute curb appeal. Beds are very comfy and the linens were very clean and fresh smelling. There was a small refrigerator in the room and personal safe. The outdoor heated pool was a good place to relax and the kids enjoyed playing in it. The only reason I'm giving this place 4/5 stars is because we had a room on the top floor. When we arrived we asked if there was a downstairs room because I've recently had knee surgery. No downstairs rooms were available so I trudged up the stairs. The stairs are steep and tall and go straight up. It was difficult for me on the stairs. I'm sure most people won't have these concerns though.

Pros: clean, nice units with a mid sized fridg and decent sized room. Has its own set of 2 hot tubs and pool. They have laundry facilities. Cons: the walls in the riverview annex are paper thin - both for noise from above and either side of a first floor room. You will hear your neighbors bed creak when he/she rolls over. The included breakfast has powdered eggs and is crowded. I couldn't check in till 2:45pm,which I thought was late.The check in process may be efficient for the owners, but I found it impersonal.

Setting is very nice, and rooms are clean. With the exception of the manager, we were treated well by the staff. The manager was quite rude, and dismissed our complaints with a cavalier attitude. We experienced several billing errors during our 4 nights there. After requesting that the toilet be fixed, no improvement was seen. The clock somehow automatically sets itself, but was wrong and could not be corrected. The breakfast was fair, but each person is restricted to 2 sausage links and the staff there was not particularly friendly. They acted more like monitors. Others in our group experienced unusual rules in the bistro area. They will not give separate checks at any one table, and using a credit card incurs an added service charge. Food there was reported to be quite good. We did enjoy the pool and hot tubs with hot spring water.

Beth and staff are the best! Not only did they accommodate for my hair-brained reservation mistake, I felt like they gave the VIP treatment to their guests the minute we walked in the door. Outstanding experience. I will be back with my son and dog, "TIG"!

We have stayed here twice and both times were ok at best. When the neighboring competitor was booked up, we ended up here. First experience was kind of frustrating because when we arrived I was told to check in at a kiosk, and they were very rude. Then when we finally got all the info submitted, we realized our lodging was across the street at a hotel they must have acquired. That meant that if we wanted to bathe in the natural hot springs then we would have to truck up the road with all our stuff just to get on the main property. They did have hot tubs across the street. But as we all know it's not the experience we thought we were paying for. The cable wasn't working. I called and they said that it was weird. And that was the end of that. Second time around. We arrived and as to be expected, we check in at the kiosk. This time I was greeted nicely and a concierge lady helped me with the machine all the way through. I made sure that this time we booked on the main property with the hot springs. We were on the left side of the building and upstairs. We walked in and immediately got hit with a stale smell, like sewer. It looked clean but dated. The other property rooms were better in all ways. Then the main laundry room for house keeping was next door and you could feel and hear the dryers or washing machines going. And they were blaring music through the walls, it was very annoying and was vibrating our whole room. We had someone come up to check the smell. They said they couldnt smell anything and that it was probably our heater. We then went to the pool and hot tubs and it was great. The people were all respectful and taking turns in the smaller hot tub. Youre not suppose to take towels from your room. But they were out of towels the whole time down at the pools. Hello, its winter here and now we had to run to the room soaking wet to get warm.

Would never recommend Twin peaks. My husband booked a night here for my birthday, he had selected a bucket of beer to be in the room. That was not in the room we tried to call, left a message no one answered in the office or called us back. Also very miss leading thinking we were getting a river view room literally couldn't even see water. When addressing these issues with the owner the next day he was very rude about EVERYTHING! Told us that he personally signed off on the bucket being placed in our room... it was not the fact we didn't actually get the beer. It was the concept behind the experience. Then to end our conversation he didn't want to print a receipt, email was my only option. I had to say I wasn't leaving until I got a paper copy of our receipt, which I left with so not sure why it was an issue to begin with. Spend your money else where that cares about your business and experience!