Ouray CO Hotel & Hot Springs by Twin Peaks Lodging

The outside pool/hot springs area of the resort is gorgeous. Everything is well maintained and the plants/gardens are beautiful. However, our room was gross. When we walked in it was damp-feeling and smelled awful. I can only describe the smell as a mixture of a carpet from a 40 year old Chuck E Cheese and poop. The towels were all dingy and didn’t look or smell clean. Luckily the sheets were clean, but I was still concerned about bed bugs or other pests dude to the overall state of the room. The bathroom smelled like mildew and the carpet in the room was old and dirty. I asked everyone I talked to at the pool if their room was nice, and no one said yes. For how expensive this place is, you’d think they’d want the rooms to be nice. It’s a shame because we loved the pool/springs area and would love to go back, but won’t be returning until they update the rooms. Do yourself a favor and stay somewhere else. You can buy a day pass for the pool area and still enjoy it without having to sleep in a disgusting room.

The rooms are definitely not 5 stars, but the pool and the people make this place a 5 star place. We came once for our anniversary and have come back every year since. The staff is so accommodating and friendly, and the pool with 360 Mountain View’s will leave you with permanent memories. The restaurant at the hotel is also extremely good- this all from someone who never leaves reviews

The rooms are clearly a work-in-progress from this once motel. The floors are creaky and the bathrooms are dated. However, the beds were comfortable! The hot springs and pools were very nice and only on the verge of over crowded on a Tuesday. The pool-side bar and snack bar was a plus. Conveniently located in town this was a great place to stay. This was the BEST breakfast we’ve had at a hotel/ resort as it had a very wide selection and was delicious. We’re hoping they continue to work on the rooms and we look forward to going back.

For how much it costs to stay here I expected it to be a little nicer. The room was so warm even while running the air conditioner. The air conditioner doesn’t have a thermostat and you can control when it turns on for you. There were hardly any outlets and only one trash can. For a hot springs there should be more places to hang towels and wet swimsuits but there was only one space on the back of the bathroom door. The beds were pretty firm and uncomfortable but the towels were really soft. The location is absolutely beautiful!! Unfortunately the hot springs were nice but the pools were kinda dirty and we seen people eating pizza inside the hot springs in the water. Wish we would have had a better experience staying here. We would not recommend staying here to anyone nor would we come back to stay ourselves.

Had visited two years prior, stayed in a building opposite of the pools because I brought my dogs and stayed on a dog friendly room. Had a great time, rooms were great. Staff was friendly. Two years later I bring my wife, no pets this time. The room they put us in really needed to be updated and kept up. It shows its age. No screens on back window, A/C did not function properly and stay on. Staff was like zombies, not as friendly as before. I don’t know what changed in two years. Did not have a good visit this time.over priced for the condition of the rooms. Breakfast buffet was not great for the money. Fruit look like yesterdays, quiche was very salty. It’s nice to stay at spring pools but everything else not so good.

The hotel was a bit pricy for the level of accommodation. My experience was mediocre at best. I was there for three days and my room was not cleaned during my stay. I only received fresh towels after requesting them from the service staff. The room was a bit dated with a very small and low toilet. The bed was quite comfortable, but the room was noisy. The stairs, walkway and floor boards creaked with every step and this could be heard in my room. I could only get a peaceful rest at night, after foot traffic died down for the evening. The staff was kind and accommodating, but my overall experience left a lot to be desired.

Amazing place to stay. The staff was super friendly and helpful. Rooms were roomy and beds were comfy. Our family enjoyed our room being by the River. The sound made it so relaxing. Hot spring was the best part. I love how its residents only. Breakfast buffet was amazing! Great location too. Overall, it was a great stay! Will definitely be back!

This place has a nice pool area. rooms smelled and really needs upgrading. aircon is loud. The breakfast was included but they ask you to sign a bill when entering so they get their 10$ tip. the buffet was empty most of the time and no coffee. you have to do your own check in on a screen. I would not that here again.. But pool area is nice. The hot spring tubs were filled with green algae.

I stayed here for one night with my friend to celebrate my birthday, and we both had an incredible stay here! The rooms were nice and clean. Yes, they are a tad outdated like most of the other reviews I have seen, but the appearance of the rooms were not anything we had not already anticipated from the provided photos. The hot springs were very nice for being a part of the hotel, and the included breakfast was one of the best hotel breakfasts I've ever had. My only complaint is that the TV doors of entertainment center in the double queen room did not open wide enough for the TV to be viewed from both beds. Additionally, I wished that the comfy robes I had seen most other people wearing had been included in our stay and not cost the additional $5/each. Overall, great stay!

Pet friendly, and they only charged $20 a night for pets up to 3 pets . Some places charge $30 per night per pet , so this was a great deal . We loved the hot spring at the hotel. So relaxing . Front desk staff was very friendly and super helpful. We had to leave a day early than what we originally booked but they were so flexible and accommodated with our plans. Truly appreciate that. The hotel itself is clean and close to Box Canyon Falls. Only 5 minutes walk . 2 minutes walk to main town . We enjoyed our stay and everything except the upstairs people were so noisy that kept us up all night. You can hear them turning on water and walking around like elephant steps . (Not the hotel's fault ... )

We only stayed one night but the accommodations were great. The only problem was that our pillows were damp. The lady was so swamped that she couldn't get us dry ones for a couple of hours. We were staying close to their laundry so she gave us quarters to dry them. Our suggestion not hers. A little inconvenient but hey, we had fresh warm pillows. I will go back to see how they do with the renovations. A mild inconvenience also. We spent all day I the town pool with friends anyway.

This place was nice. It's very clean and has very cute curb appeal. Beds are very comfy and the linens were very clean and fresh smelling. There was a small refrigerator in the room and personal safe. The outdoor heated pool was a good place to relax and the kids enjoyed playing in it. The only reason I'm giving this place 4/5 stars is because we had a room on the top floor. When we arrived we asked if there was a downstairs room because I've recently had knee surgery. No downstairs rooms were available so I trudged up the stairs. The stairs are steep and tall and go straight up. It was difficult for me on the stairs. I'm sure most people won't have these concerns though.

Pros: clean, nice units with a mid sized fridg and decent sized room. Has its own set of 2 hot tubs and pool. They have laundry facilities. Cons: the walls in the riverview annex are paper thin - both for noise from above and either side of a first floor room. You will hear your neighbors bed creak when he/she rolls over. The included breakfast has powdered eggs and is crowded. I couldn't check in till 2:45pm,which I thought was late.The check in process may be efficient for the owners, but I found it impersonal.

Setting is very nice, and rooms are clean. With the exception of the manager, we were treated well by the staff. The manager was quite rude, and dismissed our complaints with a cavalier attitude. We experienced several billing errors during our 4 nights there. After requesting that the toilet be fixed, no improvement was seen. The clock somehow automatically sets itself, but was wrong and could not be corrected. The breakfast was fair, but each person is restricted to 2 sausage links and the staff there was not particularly friendly. They acted more like monitors. Others in our group experienced unusual rules in the bistro area. They will not give separate checks at any one table, and using a credit card incurs an added service charge. Food there was reported to be quite good. We did enjoy the pool and hot tubs with hot spring water.

Beth and staff are the best! Not only did they accommodate for my hair-brained reservation mistake, I felt like they gave the VIP treatment to their guests the minute we walked in the door. Outstanding experience. I will be back with my son and dog, "TIG"!

We have stayed here twice and both times were ok at best. When the neighboring competitor was booked up, we ended up here. First experience was kind of frustrating because when we arrived I was told to check in at a kiosk, and they were very rude. Then when we finally got all the info submitted, we realized our lodging was across the street at a hotel they must have acquired. That meant that if we wanted to bathe in the natural hot springs then we would have to truck up the road with all our stuff just to get on the main property. They did have hot tubs across the street. But as we all know it's not the experience we thought we were paying for. The cable wasn't working. I called and they said that it was weird. And that was the end of that. Second time around. We arrived and as to be expected, we check in at the kiosk. This time I was greeted nicely and a concierge lady helped me with the machine all the way through. I made sure that this time we booked on the main property with the hot springs. We were on the left side of the building and upstairs. We walked in and immediately got hit with a stale smell, like sewer. It looked clean but dated. The other property rooms were better in all ways. Then the main laundry room for house keeping was next door and you could feel and hear the dryers or washing machines going. And they were blaring music through the walls, it was very annoying and was vibrating our whole room. We had someone come up to check the smell. They said they couldnt smell anything and that it was probably our heater. We then went to the pool and hot tubs and it was great. The people were all respectful and taking turns in the smaller hot tub. Youre not suppose to take towels from your room. But they were out of towels the whole time down at the pools. Hello, its winter here and now we had to run to the room soaking wet to get warm.

Would never recommend Twin peaks. My husband booked a night here for my birthday, he had selected a bucket of beer to be in the room. That was not in the room we tried to call, left a message no one answered in the office or called us back. Also very miss leading thinking we were getting a river view room literally couldn't even see water. When addressing these issues with the owner the next day he was very rude about EVERYTHING! Told us that he personally signed off on the bucket being placed in our room... it was not the fact we didn't actually get the beer. It was the concept behind the experience. Then to end our conversation he didn't want to print a receipt, email was my only option. I had to say I wasn't leaving until I got a paper copy of our receipt, which I left with so not sure why it was an issue to begin with. Spend your money else where that cares about your business and experience!