Chris D.
Yelp
This is my second experience at the Twisted Root, Carrollton. The fam wanted a burger and the wife suggested giving them a second go. The dead pigeon in the outside eating area was start but we trooped on.
Atmosphere - Posts apocalyptic
The Restaurant:
Restaurant did not present as being clean. Trash on the floor, tables not wiped down, condiments not filled. Literally went to 4 tables and found 6 empty bottles of ketchup before we found one that was 1/4 full. I cannot say that I saw anyone sanitizing the area the only 3 other people were after they left.
The Kitchen and Staff
The kitchen staff looked disheveled. They were mulling around, just hanging out in the kitchen talking. The young lady at the service wasn't rude but she was not pleasant either. She did not smile nor did not greet us at all. She had a very flat affect as if we were a hindrance to her afternoon. Customer service is not her calling. The was smell of old oil was prevalent but really did not pay attention to the cooking area.
The Order:
We ordered the All-American Burger, Ranch Burger and the Western Burger, 2 treat-yo-self twisted cheese fries one without jalapeno, a soft drink and an iced tea and water The meat patties appeared to have been frozen and out of the box. They were perfectly round, hard, dry, and bland. All three where cold not even cheeses were warm. They were all melted but hard which is strange for a freshly cook sandwich right? We were served approximately 20 minutes after ordering. If takes 10 minutes to cook a burger then it sat for 5 +- minutes. 1 piece of lettuce wilted soggy tomato slice, 2 half wrings of onion. it is a sad un-flavorful burger. the western had 2 pieces of precooked bacon and the supposed onion wring I think were out of can poured on top. The Doritos on the ranch were stale and bits like at the end of the bag.
Treat-yo-self twisted cheese fries - AH Yes, the fries. We had a small discussion with girly at the counter about wanting 2 orders of fries one with no jalapeno. She had a hard time grasping this concept once she finally understood she failed to put in the order anyway. The fries were bits and pieces from the end of the bag at the end of the day that were left in the basket, ROCK !!!!! hard. If you are familiar with cooking at all, they were cooked oil that was overheated and in the vat for a while. Just nasty. The order came out with a piece of slice cheddar cheese that was microwaved to melt it.
Conclusion
I would not recommend eating here at all. There are many other restaurants that offer very tasty burgers. The staff is not engaging and friendly and there is painfully obvious that there is no passion for food in that place. This is a place that you want to be out of the box good, but it just isn't. It really isn't good at all; in fact the entire experience was awful.