Sunny Chen
Google
I rarely leave negative reviews, but the service at this hotpot restaurant last night was truly disappointing. My family and I arrived around 11:00 p.m. after a long day at Disneyland. The restaurant closes at midnight, so we understood the time was tight and made sure to eat quickly. We even followed the staff’s reminder to take all our food items early.
However, around 11:45 p.m., several servers—including a Chinese lady and one or two Hispanic servers—started showing obvious impatience and made us feel very unwelcome. The Chinese lady repeatedly walked past our table with a mop, making loud “tsk tsk” sounds, as if she was trying to chase us away. Meanwhile, the other servers slammed dishes into their carts right next to us, creating unnecessary noise and tension.
We finished by 11:58 p.m., paid promptly, and I even said politely, “Sorry for keeping you late.” The Chinese lady replied, “It’s fine, it’s those amigos who are impatient,” trying to sound generous—but she had been the most unfriendly one all along. From the moment we entered, her attitude was cold and dismissive. She even questioned my daughter twice about her age in a sarcastic tone, saying something like “Oh, you don’t even remember how old you are?” My daughter was frightened and confused.
I understand the restaurant charges full price for children over seven years old, and that’s fine—but if you have doubts, you can simply ask for ID politely instead of using this kind of passive-aggressive attitude. Despite all this, I still left a 20% tip, not because they deserved it, but because I felt their behavior only reflected poor training and bad manners.
To be honest, I would not recommend this restaurant, especially to Chinese customers. The staff’s attitude—especially that Chinese-American lady—was disrespectful and unprofessional.