Ubumwe Grande Hotel

If you want GREAT views and HORRIBLE food, you’ve come to the right place. Ubumwe boasts a very calm and relaxing atmosphere to take in Kigali’s skyline! The food on the other hand? Our pizza was dry, tasteless, and just topped with hard cheese. Would only recommend for afternoon tea or something along those lines.

Gorgeous views. Great food. Amazing atmosphere. This beautiful restaurant is a must see. They easily accommodated our group of 35. I recommend wearing a nice outfit for dinner here. We had the buffet, but we saw lovely entrees being served, as well! I highly recommend this restaurant for dinner!

The service is commendable, and the hotel's central location in Kigali facilitates convenient travel. The cuisine is delightful, and the staffs are professional. The rooftop restaurant offers a panoramic vista of the city.

I was really looking forward to staying at this hotel, but it turned out to be a big disappointment. The air conditioning didn’t work at all during my entire 4-night stay.|The bathroom constantly smelled terrible, likely due to a drainage issue, and after every shower, water flooded the entire space. At one point, there was no electricity, no water pressure, and since I was on the 7th floor, the elevator also stopped working—making things even worse. We reported all these issues to the front desk multiple times, but they only gave empty promises and never followed up. The only thing I enjoyed was the breakfast.

The room is luxurious, nothing to complain about (panoramic suite view). The service, however, could be better. The scanner at the entrance is tiring every time I come back to the hotel. The staff are not welcoming—very few people return your greeting. They are not proactive (I had to follow up just to get an iron). Although the room was cleaned, my personal belongings and even the hotel items (like the bathrobe) were not put back in order. To top it off, they cleaned the room and forgot to put the bed cover back. Three nights for over €400 – the stay is VERY EXPENSIVE for the level of service provided.

Ubumwe Grande Hotel in Kigali offers a fantastic stay with stunning views of the city. The infinity rooftop pool and terrace are perfect for relaxing, and the staff are incredibly friendly and accommodating. The restaurant serves delicious meals, and the conference facilities are top-notch. Highly recommend for both business and leisure travelers!

Back in November, I visited Ubumwe for a business trip. We chose it because it was conveniently close to our offices. The rooms were good overall, though I didn’t like mine initially. However, the hotel manager was incredibly gracious and arranged for a new one, which I appreciated. They also have a gym, which is a nice touch. The food wasn’t quite to my taste, but my colleagues enjoyed it. What stood out the most was the excellent staff—they were always willing to help and made the stay more pleasant.

I stayed at this hotel, and while it is well-located in the middle of the city, offering easy access to nearby attractions, there were significant drawbacks to my experience.||* Dining Options: The variety of food was extremely limited, both in room service and at the hotel restaurants. The menu lacks diversity, which is disappointing for a guest expecting more choices.||* Buffet Experience: The open buffet was always overly crowded, making it difficult to enjoy the meal in a relaxed setting. The management could improve by better organizing the buffet area or offering additional seating arrangements during peak hours.||* Positive Note: Despite these issues, the hotel itself is good, and the central location is definitely a strong point.||*Overall:|While the location is excellent, the dining options and buffet experience need significant improvement to match the expectations set by the hotel’s standards.