Udai Kothi

Staff availability: 2 star Location: 5 star Rooms: 4 star Please note that cabs do not go till this hotel as the lanes in old city are narrow. You will have to walk/ take an auto from parking around 600meters away from the hotel. This is a big deterrent factor but if ur on a moped/ 2 wheeler then you can easily and economically commute from this hotel. The staff that is there is good but I constantly felt that they are under staffed and that impacts the service which is highly expected when u pay so much for the hotel.

If you looking for heritage hotel to experience, this is it! Breakfast buffet is included. Staff is very friendly despite negative review. I noticed only one guy being little rude but ignored him. Roof top restaurant is too good. Food is standard decent - loved it! Cocktail- Mocktail so good. All in all I recommend this hotel. Request to increase Staff for prompt service and avoid negative reviews:)

The property and vibe of Udai Kothi are undoubtedly amazing. The architecture and ambiance are top-notch, and the area around the hotel is equally vibrant and lively. It truly has the potential to offer a premium experience. However, the service was deeply disappointing and pathetic. Right from the check-in process, it was clear that there was a shortage of staff, leading to significant mismanagement. Despite handing over the keys at reception for room cleaning, it was not done, seemingly due to miscommunication between reception and housekeeping. The breakfast buffet was good, but for dinner, the options were extremely limited to Chinese and pizza/pasta, as the chef was reportedly on leave. The food ordered were delayed, only 2-3 waiters were available. This was quite unexpected for a property of this caliber. At checkout, there was no proper bill envelope provided, as the receptionist claimed they had run out. Additionally, he did not have any visiting cards, which felt unprofessional considering the high rates charged for staying here. While the property is stunning, it’s disappointing to see such lapses in basic service standards. With such a beautiful hotel, it’s crucial to ensure the service matches the premium price point.

The property is centrally located and the staff is quite helpful and polite. However, it certainly lacks attention to detail, our room was fairly average for the price paid. The curtain had a tear, the lobby had damp smell, the pool was decent. The breakfast was fairly average. Considering it’s a boutique hotel which is beautifully marketed on its social media one would expect more, but I don’t think it was worth the amount that we paid.

I recently stayed at this hotel and found almost everything to be perfect. The location, aesthetics, food, and views are all exceptional. However, the reception staff could use some improvement. They seemed overworked and stretched too thin, which affected their service. On the other hand, the restaurant staff, especially Shalini, were much better and did their best to serve us. Despite being overworked, they managed to provide good service. This is something the top management should address. That being said, I would still highly recommend this hotel. It's worth spending a little extra to stay here, and you won't be disappointed. Every corner of the hotel is Instagram-worthy. They have three great restaurants, a brewery that serves Belgium Wit comparable to Bangalore's best, and a glass roof Bawari that is a must-have experience.

This was our 2nd visit after a few years , but the Hotel and its management doesn’t seem to understand basic customer service . In spite of being in a good location they are losing the advantage by not putting in place simple facilities like pick up and drop from the taxi stand as the Hotel is around 700 m inside a narrow lane where outside cars aren’t allowed . Breakfast is virtually the same everyday with no creativity and for a hotel that charges so much and calls itself a boutique hotel the breakfast options are very ordinary. Reception staff doesn’t have any professional way of managing and requests made aren’t even internally communicated and you’re forced to repeatedly ask for the smallest of services. Totally disappointed and they’ve lost a potential repeat customer.

Other than the property being beautiful, this was our WORST experience ever! We were stuck due to our booking - but we would never ever recommend this place to anyone. Truly the most rude, arrogant and dismissive staff. Zero on hospitality. Despite repeated requests to meet the GM, I was given excuses. Broken curtain rod, pathetic food, despite asking the reception manager to not go into our room, their staff decided to open our room in our absence!! Never have I faced this during any of my stays - ever! Terrible terrible experience at Udai Kothi.

We have had a very very bad experience at Udai Kothi. We had booked Uday Suite for our anniversary but it was not mentioned anywhere that the suite had spiral staircase and another flight of stairs to climb. It was very inconvenient as we have a spinal/back injury. Hence we had to book another room. We are awaiting refund from the property since a month and they are dilly dallying the payment. The staff in the finance department has been very rude and are not doing the needful. Very very disappointed with the reputed heritage property like theirs.Kindly avoid going there. Bad Experience!!