geetika B.
Google
Absolutely terrible. Misleading listing, zero access, and the rudest staff we’ve encountered anywhere.
Udaigarh Hotel turned out to be a complete disaster. First, they pushed us aggressively to transfer money to a third-party account, which is already a huge red flag. No proper hotel does this. They were behind us nonstop for payment — but the moment we needed help, they disappeared.
Their listing on Booking.com is blatantly misleading. It only says “no parking,” but doesn’t mention the crucial fact that cars cannot reach the property at all. This is not a minor detail. We were traveling with heavy luggage and a pregnant member. Expecting guests to drag bags through narrow lanes because the hotel hides this information is unacceptable.
When we went to clarify after discovering the issue, the staff (Pradeep) behaved shockingly rudely, almost as if they were doing us a favour by even speaking to us. Zero courtesy, zero empathy. They refused to listen, refused to acknowledge their misleading listing, and simply kept tossing responsibility around — “talk to Booking.com,” “email the owner,” anything to avoid dealing with the problem.
It’s unbelievable how quickly they switch — before payment they chase you; after payment they treat you like an inconvenience.
Because of their lies, unprofessional attitude, and complete lack of hospitality, we had no choice but to cancel. Honestly, this place should not be listed until they fix their misleading information and retrain their staff on basic manners.
Extremely disappointing. There are dozens of better hotels in Udaipur — stay anywhere but here.