UGG Powell Street

The people at the store are more interested in talking at the cashier than take care of the customers. No one come to us ask about what we want, and when we ask for a shoes size, looks like that we are doing a favor to buy it.

i would put 0 stars if possible. there was horrible customer service up at the checkout area - one of the girls was being rude. she was being aggressive to customers and treating them poorly. at one point she tossed an item i was going to purchase across the counter and ignored me. honestly the worst customer service i have ever had.

Every time I walk into the UGG store on Powell, I leave feeling amazing. The customer service is genuinely outstanding—warm, welcoming, and thoughtful. Whether you’re after cozy boots for winter or chic sandals and clogs for summer, they have you covered year-round. I’ve picked up most of my favorite shoes here, and I always recommend UGGs to other women—they’re stylish, supportive, and incredibly comfortable. This store isn’t just retail—it’s a feel-good experience. 💫

Attention could improve from the lady at the counter. Also, they could be more agile. The store however has good stock and variety.

The store is amazing it is cute the workers are friendly. The only thing that I didn’t like was that it opened so late. GOOOO THERE!

I am shocked to see so many recent bad reviews. I have been to this store many times over the years and always had a wonderful experience. I went to this store again a few weeks ago and everyone was their usual wonderful selves: super helpful, kind and attentive. I am so happy UGGs is still there; the only store standing from the pre-pandemic old timers. San Francisco is having a hard time. Let’s support each other and lift each other up. Buy some slippers, I do!

The worst customer service I’ve ever had. From the security guard to the 3 girls that are working there. I think they want you to beg them or something for them to help you. Took forever for them to bring another shoe size from the back. I’m always nice with any employee but they don’t deserve the thanks.

Horrible customer service. Young kids work here with the worst aditudes they are always on there personal phones. They open later then the time it's suppost to be open I do not recommend shopping here at all and I'm a sf native these people need a new team of new hires.

Went in to make a return from an online purchase. I had some back and forth online with trying to get slippers for my husband for Christmas so I decided going inside might be easier and it was. The staff was incredibly helpful and solved my issue immediately. I will just go in from now on instead of using the online feature, unless I have no other choice. There is a reasonably priced parking garage near by, so I would park there to walk and access the store, just a heads up.

The worker who helped me today was incredibly kind and polite. I had a great experience and would highly recommend it--10/10!

Went in with my family to try to do some back to school shopping. Security was leaning against the racks on his phone. 3 employees standing behind the register talking to each other. We were there for 15 minutes and no one even acknowledged us. We ended up pulling shoes off the shelves and trying them on before leaving and purchasing on Amazon. I guess Ugg still gets their money? Just not sure why they have the storefront. Is anyone even in charge here?

I guess their reputation follows them... seems like from all these past reviews nothing changed. Came in today to do a simple exchange and was given sooo much attitude by all the employees especially what seemed to be the manager. There was no one but me inside, it was quiet and about 5 employees. No one acknowledged me even though I walked straight to the register. They told me they can't accept my new and unworn Uggs (which is fine) because I didn't have the big bulky box they came in even though no where in their return policy online does it state that a box is required. I decided to not even make a big deal about it and was just going to leave but the girl took an extra step and for some reason felt the need to call her manager to tell me the same thing even though I understood them the first time and was leaving anyways. So the manager gave me a bunch of attitude and sass about this "box" and how I can't exchange my shoes because of that. No one offered for me to try on another size or see if they have the shoes I want to exchange. Just a "get out of here" attitude without a reason. I wasn't being disrespectful or even arguing honestly just accepting fate. They got lucky that they caught me on a good day lol cuz if I was in my mood I had the full right to express my dissatisfaction in their service and treatment toward me and believe me I would've. Anyways honestly I hope this location closes; it's dead no one even shops there and their lack of customer service can't even make up for it. Seems like UGG don't care about making money and customers. I don't even wanna shop there after this.

Horrible costumer service. Can't get a supervisor on the line. Would never order from them again. Stay away!

I went to this store yesterday and it opened 45 minutes late. There was only one friendly, helpful employee in the whole store. She was helping everyone she could since she was the only one working. A short haired blonde employee let me know a shoe was available rudly and walked away. This store definitely does not want to sell anything. It seemed like all but one didn't even want to be working. The sale items were thrown on a couch in a pile and in the shipping boxes for everyone to pull out themselves.

Very rude service. The associates cared very little and had the stankest faces when I tried to approach them for help. Terrible environment they should reconsider their hiring manager.

It seems to be my store to go to when I order UGG's online and it doesn't fit or I want to exchange. I come all the way to the city as they usually have my size in all their shoes. This is also the only official UGG store that's not an outlet. This store has all their shoe styles and easy to try them on if available. If they don't have my size, they will order it online with free shipping; usually arrives to my house within two business days, too! Why I also go here is for their customer service and location. The manager is very helpful and pretty friendly as well as their other staff. It can be busy here during the weekends but It's very close to union square or next to the parking garage on Ferris for touring around and shopping other big name stores. I will definitely be back cause I want more colors in their boots!! ;-) [110/100]

The only UGG store besides an outlet in the area! It is always clean, and the workers are friendly! If you like UGGs check out this location!

At first, I was concerned about the customer service here, considering the reviews. But I had no issues with the associates. It was quiet and mellow. Only 2 employees on the selling floor, but it wasn't very busy. The selling floor is stocked and displayed well. I did notice that when other customers entered into the store, the sales associates didn't greet any of them. They just let them wonder around. I personally didn't have any issues with sales employees, but I can see why others would.

I was trying to buy some boots for my GF and the First female employee just looks at me and offers no help, she then walks to the back and never returned I was waiting for help for 7 minutes I even asked the security because i thought he worked there but he could help me I understood that because it's not his job! Then I wait in line for another 5 minutes because I didn't want to interrupt the cashier while he was ringing somebody up. Then a white woman walks in and interrupts him and ask for help and after he was done he ends up helping that lady out. I told him I've been waiting to get help for a while now and I was waiting in line but he tells me she asked for help first. I felt so disrespected and disappointed. I was there to spend money and now I'm never going back to this store! And looking at these reviews this isn't the first time this happened! 0 stars for me !!

I went to the Ugg store 9/25/22 to exchange my slides I was told they didn't have my size. I returned a day later to just get a different color then. But suddenly she found my size in the color I came for. Ok, great. Made my exchange and went home. Get my slides out the box and their two different sizes. Why? I tried to call the store numerous times was hung up on. After my tenth call someone answered I told her what occurred and she apologized and said I can return them and get the right size. Which I will do tomorrow. This is my third time to the store and starting to feel a bit annoyed. She said she put the right size aside for me to pick up tmrw. We will see. And I will update as well.

I went to this location because i love Ugg boots for the holiday but customer service is lacking.. i didnt get a hello? I get better service at the Ugg outlet store which still (carries the current ugg line at non discount prices) Like the classic short II i just rather go elsewhere

I came to this store on 11/6/2022 to exchange a pair of slippers for one size up. The associate told me I should just ship the shoes back myself and make the exchange online, which I found incredibly rude and lazy (the store was empty). I asked if I could just exchange them in-store since I was already there and after much pushback was told I could do this (because they did have the shoe I wanted in stock). All I wanted to do was exchange my slippers and the ordeal took over 30 minutes, during which I overheard the manager complaining to an employee about how 'b*tches just neeeeed their slippers don't they' which was very weird and uncomfortable. At the end, an associate who was not even helping me gave me a receipt for the exchange. I politely said I don't need it since now I have the correct size and I was emailed a receipt already, and she rolled her eyes and handed it to me. I asked if they had a trash can I could use and she pointed and made me go behind the counter myself to throw it away. Overall this was a very weird, lazy, and passive aggressive customer service experience. I would never go back if this wasn't the only UGG store for miles

Uggs and shorts, a So Cal staple; but since I moved to Nor Cal they've become more than fashion; they're a damn necessity! The only shoes I trust to keep my feet super warm and comfy. My favorites are the talls and recently purchased the Bailey Button, which I love. Online I bought the Lida in a 5 and 6 because they didn't fit right. I ended up not falling totally in love, so decided to take it by the Ugg store in SF. Their new store on Powell is so full of life and a dream for Ugg lovers. The staff is exceptional and were really helpful and friendly. I was able to do some exchanges and walked out really happy. Couldn't be more appreciative of the the staff and manager, who were all very professional and handled my transaction seamlessly. So last night I decided to buy a gift and stumbled upon the Lida again, but in the color I wished they had made it in a couple weeks ago. They must have read my mind because soon as I saw them, I had to add them to my bag. They'll be here on Friday... And I'm so glad I purchased the protector because its been raining and they need any help they can get to stay in great shape. The free gift was awesome too, a pom pom ornament from their collection. This store will be my go-to and I'm looking forward to buying more Uggs for me and the family.

I'd like to say I have been a customer for years and never have I ever received customer this werid, awkward and just plain rude in my entire life. I cannot believe what I think was racial profiling. I am black and mexican woman and today I wasn't looking so attractive.I am utterly dissatisfied and disappointed in the customer service and how (Alex) i dont remember her name but she was white, short hair and claimed to be the manager. Not only did she watch me around the store but she never greeted me nor asked if I needed assisstance. I was looking around at other shoes before I picked my order up that I had all the information on. As I finally was ready to go and pick up my order, i had all the information and I put my boyfriend's name for the pick up. So she tells me she cannot let me pick up my shoes I purchased. Nor did she give me the oppurtunity to show her any of my information I had. She completly shut me down dismissed me. told me that i was was frusturated and ignored and spoke over everything i was saying. I was dissapointed that someone would judge and profile me. without even asking me any information. She told me she was the manager and there wasnt anything i could do but my boyfriend who didn't pay or have any information was able to pick my shoes up. It wasn't frustruating at first but then I realized that she profiled me and told me that this is for safety cautions but I had all the information and it was under my quad pay account. she could have other options but i felt like she didn't even want me in the store and the most embrassing part was that my daughter was there and she witnessed her crazy behaviour. I am disappointed and i wanted to cancel my order but not every one in that location is that rude and inconsiderate. id like someone to take action, it made me feel horrible as a customer and it made me not want to shop at that location every agin She said she was the manager and there were no other protocalls I highly doubt and on top of this happening I totally forgot my boyfriend picked my cousins shoes not that long ago. Dont shop here be prepared to get a lot of unesseccsary attitude. She clearly needs to be fired, if she is the manager she is a horrible representation of UGG and should be demoted asap!

What terrible customer service at this store when I tried to exchange something. I attempted to walk in at 5:16pm and the lady at the front door said we're done. I asked if they closed at 6pm because that's what the site says and she says again, no we're done. We have too much to do and my manager and I decided that were done for the night. Rather go to any other Ugg retailer than here

If your limiting the number of people that can be in the store, you should limit the time they can shop. It's unfair for folks who are in line to get in

I had purchased two pair of Uggs for my daughter and a pair for myself for Xmas but was looking to purchase a pair for my niece who is a toddler. Her size was sold out online so I thought to stop by the store since I work near. I walked in and was greeted by a staff member who appeared to be providing security of the front door and proceed to the shoes. There are two female employees - one at the register and the other standing to the side who offered me no assistance. I was the only person in the store so I approached the one standing to the side and asked if they had the Deumel ll in a toddler's size 8. She goes to the back to check and I'm standing near the register awaiting her return. Instead, the employee that seemed to be providing security walked over to me and I can hear him say on his ear piece that he has me right here so I turned around and he says "She said we don't have a size 8." I was caught off guard and felt that the interaction was impersonal. To understand maybe you'd have to had been there or experienced it but I didn't care for it.

I was very disappointed with the Ugg store. The store was very messy, and it was dirty. I barely got any help, and it took me to find a gift for a family member. I would not go here. I expected so much more. They also did not carry much stuff that is on Ugg.com. They probably carried 20% of all stuff Ugg sells.

Wow. I was there last night to get my daughter a Mother's Day surprise. Attitude attitude attitude. I was bothering the sales girl to help me. When they were on Sutter Street help was phenomenal. What happened? They need to revamp their sales personnel. Not acceptable. The nicest person in there was the security guy. Sad!! I won't be going back.

I'm been calling sence 10 am (when they open) and its 2 pm already and no answer it makes me wait 5 to 10 mins for a representative at the end it just sends me to a recording machine. My reason calling is to see if they have a product in stock because the store is 2 1/2 hours away from me so I can't just drive there and see I don't want to take a risk and they don't have them.

Terrible C.S. & Issue is still not resolved!!!!! I have had an issue with Ugg.com since September 2017, and after 14 phone calls & a 6-page letter to Corporate, it still is not resolved!! I returned a sweater to Ugg in mid-September that was a gift for my girlfriend-it was mailed to another State. She returned it end of September. In mid-October, I started to call Ugg to see where my credit was. After speaking to literally 8 people, I finally found out that they did not receive the sweater back (even though I had the tracking #). The 8th person, finally said that he would fill out a "loss item return report" and that I should receive my credit within 3 days. I called back on the 4th or 5th day, and the 9th rep, said that the guy did not fill it out correctly, so that is why I had not rec'd my credit! She filled out the form and stated that I would receive a credit within 5-7 business days! In early November, I saw a credit from Ugg for $90.00, even though the credit should be about $153.00! I called back, spoke to a manager (10th person), and they said that because I had another item in the order, that they credited me back incorrectly. I asked the Manager if I could be compensated in any way because I, at this time, had spent about 3-4 hours on this! She said that she would send me a Tuscany Pom, usually $50.00, for $13.00?! I really wanted this Pom, so stupidly, I said yes. I rec'd the POM on 12/10/17, went out to lunch for my husband's birthday, and within 1 hour, the POM had fallen off the string and of course, in the women's restroom! I called Ugg the following Monday, and the 11th rep, said that she would credit my cc $13.00, and send out a new Pom once they were back in stock. Within 1 week, I received a purplish-brown Pom on the "U" key ring! I called the 12th rep, and she apologized and told me to just keep that Pom and that she would send out the Tuscany Pink one in February when it was back in stock. /12/1 week later, I received another Purplish-Brown "U" key ring! I was just besides myself! I didn't understand how each rep could give me a different answer about the sweater, not receive the correct credit (finally, it posted on my December statement) & send me 2 incorrect Pom's!! I called and spoke to the 13th rep, and told them to note on my account, that I would not be returning this Pom until I received the correct one in February! *I finally got smart (at least, I thought so), and I wrote the Corporate Office in CA a 6 page letter with all the details and a colored pic of the wrong Pom. I sent this letter on 1/12/18. I had not received a response of any kind, so I called and asked the 14th rep, how I could contact Corporate because the letter had not been addressed. She gave me an email address, and I sent an email asking for confirmation that they received my letter, and to please get in touch with me either via phone, email or in writing (the email was sent on 2/12/18). I HAVE NEVER received a response from them as of today! I can't believe this whole, terrible experience! *I wanted to write this review so that people know how bad their customer service is at Ugg, and my strong recommendation to not buy from them online! If you do buy an Ugg product, my recommendation is to buy at a reputable store (Nordstrom, Sak's)..... At least, they will stand behind the item and issue if you have one. Good Luck!

I ordered a shoe 3months ago...I had to have it! I contacted them 5days after it was supposed to be sent to check on it. I ordered it in August, and it should have been delivered on November 24th. When I called on the 29th, they told me "we don't have a delivery date, would you like to cancel this?" I replied "no, I've been waiting 3 months for these shoes!" The next day I got a message that they canceled my order! I am livid! Why didn't they call me when they knew the shoe wasn't coming in? All the good sales have now come and gone. I could have bought another pair from another retailer! I asked to speak to a manager and couldn't because she was "out to lunch. I asked if she could return my call by the end of the day...no call came. Don't buy anything on back order...better yet don't buy anything from them!!! Apparently it wasn't their fault, it was the warehouses fault. They took zero responsibility and could care less about loyal customers.