Ulta Beauty

Was able to find what I needed quickly. Staff member was pleasant at check out. Why is it that the Ulta staff never ask the customer if they would like to check and use their reward points? Customers have to always ask first before Ulta staff members will check it. This is true at all the Ulta's I've been to.

I rarely shop in store, online is more convenient for me. I needed to exchange a hairbrush, ordered wrong size. The exchange was very simple. While I was walking around, a young lady asked if I needed any help. She was very helpful and I really like her recommendation. I didn't know they have translucent loose powder which is great because I don't have to match my skin color that changes in the sun being in the sun so much hiking and exploring places with my pups. She also introduced some facial oil brands and products that I wasn't aware of. I'm really glad that I stopped by. All the Ulta stores I have shopped in always feel so nice, and feel and smell so clean.

Wish I could give zero stars. As the other review mentioned, the manager here is super rude and arrogant. She acted a bit racist towards me and was all smiling and acting nice with other customers probably because they’re white. This is not the kind of experience you would want to expect. Everyone who comes to the store is spending their money be it white or other races

I want to give the extremely postive review to Farah the manager there. She is always positive, willing to help resolve any issue, and goes above and beyond for her customers!! I will always shop at this location because of the customer service experience I recieve, thanks Farah !!

I have come to the conclusion that Ulta mixes products to sell. I bought a glycolic acid from the ordinary brand recently and I have used this product before. It is NOT the same, it smells like nothing and the color is much lighter than is used to be. (Also the price has almost doubled) It also wasn't sealed, anyone could have poured it out and diluted it with water. This is the second time I bought something from Ulta and received inferior quality. I will no longer be supporting them. People be ware.

Very best,very friendly and very helpful staff. God bless them all. Thanks for your kindness and help. Today I was at this store. I was supposed to buy 8 items from this store and like most of the other men, I don't know anything about makeup items. First few minutes, I was running around this store like stupid and then I decided to get help from any store employee. I found a very nice young lady named Margie who was a Task Associate at this branch. She was very knowledgeable and very helpful. Within minutes I got what I was looking for. That was a great help. Thanks Margie for all your kindness and great help. God bless you and your family.

the old lady cashier upfront is very rude. I recently have started coming here because I work near by and ever since then this lady has always given me attitude or a judgy look. It's whatever but today I came to return an item because I had not used it and it was empty . Mind you I had called ahead to make sure I was able to return this item (because 1. It had been a month and 2. I didn't have the receipt.) the lady on the phone said yes no problem that I could return the item. I came in later that same day to return the item. I went to register and saw it was the old rude lady and almost let the next person in line go before me. I explained my predicament and she immediately asked why didn't I make sure the can was full before I bought it. I immediately told her I did not come here to be talked down to and that no I did not check if the can was full because I did not know that was a requirement. She then calls the manager and anyways to make a long story short they said they would make an exception and that next time I should check the can. . I like to come to this store because it's close to my job and when I have long breaks I like to come browse, but now I feel like an idiot. I even tried to reason and explain that hey I'm not here to scam you guys out of money I just want what I paid for. I understand how it can seem to them and that I am trying to get a free product but why would I want to go through this ridicule. This is exactly what I was worried would happen and now I'm embarrassed because it seems like they all think I'm trying to low ball them on dry shampoo . Anyways I will still be going to this store but I do hope something changes.

The rating is been edited as the service has been revised and met my expectations.. I’m glad that the Ulta took my comment or review seriously and called back to either fix or refund my money. I chose to fix it as I really needed one and desperately looking for good artist for my hair. Went in for a appointment and the Manager Jennifer assured it will be fixed by Chris. Chris has the positive vibe on my hair, heard what I was looking for and exactly worked onto the tones needed. That was amazing, smooth work and just so well done! I’m so glad I gave Ulta a chance and now I have an artist in town. Thank you Chris for working your magic onto my hair and making me pretty! **Attached new pics** ****** Old review below**** ****Only for people to know that their customer service is good**** Wish I could rate the lady better. I’ve used the salon service for highlights. The lady Emire, was really humble and did talk so well explaining on how the hair color lift works on dark hair. I did show her picture and asked her to work nearly to it (caramel) but looks like that went wrong. Pros: Highlights are good. Uniform work Attentive and humble staff Cons: Result achieved is not any near to caramel It’s mostly Ash Brassy 😖 I did pay good amount for service and this turned out to be nightmare of unmatched color for my skin tone. I just want to get rid of this color! Expectation vs Reality pics attached!