Ulta Beauty

Bee, the cashier I had was extremely rude. I went there today for the first time in years. When I was checking out Bee asked for phone number for rewards. I politely said no because I’ve only shopped there twice. She asked two more times to which I responded no. At that point, her mood noticeably shifted and she became extremely disrespectful. She tossed the item I was buying on the counter rather than sliding it or placing it. She didn’t offer me a bag, and thrusted my receipt at me without a word. The customers around me seemed to notice and also seemed uncomfortable with the attitude towards me. All of that over me not giving her my phone number for a simple rewards program. I CAN NOT imagine how poorly her interactions with angry costumers go. I hope management understands how poorly this reflects on them and Ulta as a whole. I would never want such an unprofessional and frankly petty employee to represent my company. Me and the friend I was with (who has been a loyal costumer for years) will never be returning to a place that allows their employees to treat PAYING costumers so rudely.

Bruno cut and colored my hair today and I am thrilled with his artistry! He took a ratty nest and turned me into a beauty queen with a gorgeous cut. He listened intently to all my hair needs/issues and then went to work applying his talent and skills. I immediately felt comfortable with him and will definitely be going back! Simply WOW.

I visited Ulta salon today for a cut and color. Bruno Olsen was my stylist. He was very friendly and had excellent customer service skills. He was easily able to translate what I wanted into a wonderful haircut and color. He shared tips on how to blow out my hair to get similar results. I truly enjoyed my visit and plan to return. I won’t hesitate to see Bruno again.

i felt very disrespected and ignored just to help meet a quota. i've shopped with ulta for years and have gotten the pre-approval for the store credit card before. today i was stopped by the GENERAL MANAGER ALEX on my way to get checked out to talk about their "early 4th of July 20% off sale" i tried to acknowledge that and move on to check out when he kept insisting for me to apply for the discount and that it was "not a credit card!! just an early discount and have nothing to do with the card." after more pressure from him i gave him my number and he pushed through the application, despite me continuing to say, "i don't want the card, i know I'm already pre-approved, i don't want it, i don't want to apply." he then continued with "no this is just the sale! then you can decide if you want the card" at the end he rung me up USING the credit card, again despite me just asking to pay for it in full with my debit card, right then and there. he said "no I'll get you a number for that!" (i was not given an account number) he pushed everything through without even asking me, handed me my receipt and said bye. i am extremely disappointed and very discouraged with the service from this location. I've tried coming here before since it is close to my work and apartment, and they have consistently given poor, rude, and disrespectful service. i am even more disappointed seeing this kind of behavior from a general manager. i know there are quotas to meet, but i am a human being and you don't know my financial situation to force me into a credit card. if a memeber of management higher up could reach out to me to discuss this further, that would be great.

I went in today looking for makeup for a dance recital and felt pretty lost and Jillyn helped me a ton! It made finding the makeup I needed so much easier. Jillyn was super knowledgable and helpful and I was able to find everything. I really appreciate the time Jillyn took to help me and make things less overwhelming as I was looking for the products that I needed.

Mary really helped me from base line to finish line with finding a new shade of foundation for my winter months skin tone, new color corrector, concealer, and also helping to recommend great skin care. I've gotten several compliments on my makeup just after the first day!

I told my sister that Ulta did great on my hair so she made an appointment to color and went in.. her hair is not good at all! Bruno fried it and now it looks yellow 😭 you can clearly see the issue with the color job. I feel so bad recommending their hair place to her.

Jan6 monday. Waited for 20mins in the store just to be told that they weren't in fact open even tho the doors were open and it says they were online. I also passed a few reps multiple times. I had to be the one to ask if I could get some assistance at the counter finally only to be told to come back during their adjusted hours today. Very mad that my time was wasted unnecessarily.

Salon is amazing. Justin Olsen is the best most talented perfectionist when it comes to cuts, colors, weaves etc.

Absolutely NO customer service today despite lots of employees. I wanted to get some eyebrow gel, and knew what brand, and color I wanted to get *Thank God* so my only obstacle was the location of the product. I rarely shop here because I like the variety and quality of the other name brand cosmetic store, but because it isn't close to me, today I decided to stop here instead. I looked online to see if they even carried it so I didn't waste my time. The website even said they had it in stock. When I finally found the section where the brand was, at first I was excited, then my heart sank as the color I came for was gone. None in stock. Gosh darn it. I didn't give up, I was going to ask a sales associate, but didn't want to track one down. I bent down looking at all the boxes (of course the self would have to be the bottom one) they didn't have the small size , but they had the larger size so I grabbed it and proceed to my next step which was to open the box. Why you ask, well... In reading a lot of the reviews for this brow gel quite a few said it was dried out when they bought it. I wanted to open it to make sure before I walked out the door that wasn't the case for me. I hate the trouble of returning items and this was a $20 purchase so opened it I did. No one was around or even looking my way (unlike when you go into a 7-11 where eyes are on you the whole time you are in the store) I had to brake the security seal, but thought, I'm going to buy this gel, or I won't if it's dried out, so I didn't feel bad opening it. It was just what I came for, and it wasn't dried out! I decided to walk around to see what else they had. I walked the whole store and no one asked if I needed help. Prices are expensive. For a little 1oz travel size shampoo it cost me $7.00. I bought it reluctantly only because I wanted to try it. I didn't have to wait in line very long so that was a plus. Next rime I run out of brow gel I'm going order it online, much better customer service.

Ulta had a lot of specials on and gifts with purchase. This special was for online orders only. I was so disappointed to get my order and there were no gift with purchase's in my delivery. Sometimes I'll buy just to get the gift with purchase. Such a rip off!! I feel like sending all my stuff back cuz they pissed me off ! ya know consumers have lots of choices and Ulta wont be one of them for me. Beware

Love Georgie! I was recommended to see her for eyebrow tint and lamination. I expected this to be a "one time" visit, but I'm hooked! She does phenomenal work that even caught the attention of other patrons walking by. I got several compliments on how great my brows looked before she was even done! I am very consistent with following post care instructions and the results last about 7 weeks. I'm due to go in at 8 weeks and they still look great with very minimal touch up needed. This saves me an easy 15-20 minutes a day on my brows.

After having a bad experience at a different location, this one fixed my problem the managers were so kind and understanding (I think one of their names was Lisa) did what they could to fix my problem. I was so grateful. The stylist (Brooke s) did an amazing job fixing my hair and getting it to the desired color! Thank you for giving me my dream hair color;) This location always has friendly staff and willing to help you find what you need also.

This is the best place for curly hair product! I love the curlsmith brand for days I feel like natural curls. Ulta definitely has a bunch of everything and it is a better price than Sephora. I don't come here often; but when I do... I spend $100 plus!

Never again. Please tell your employees to not profile others. Getting followed around like your going to shop lift is very rude. From the time I stepped foot in store to the time I left I was followed. I understand people steal but Atleast don't make your assumptions about others obvious.

Omg I'm so sorry. I meant this for the store in Sandy. Poor Georgie! She's my absolute favorite and your Midvale store is the best. I've come for years. I happened to try the one in Sandy and I'll never go back! I'll just keep my Georgie.

I love that Ulta stores have a plethora of products and that those products/brands stay consistent. My biggest complaint about their competitor is I get connected to an item and next time I go it is no longer in store and I must go online. Ulta brings in new products without losing the popular and trusted brands as well.

Wow! The best customer service ever! Jordan is a boss at helping customers in need. I had been used deva curl products and it totally ruined my curly hair in every way. Jordan stepped in to help me and make it all right again. I would encourage everyone to shop at Ulta!

When shopping for makeup and skincare I usually choose Sephora, but Ulta is closer to my house, so if I need something quickly, I'll stop by. They carry a mix of traditionally drugstore along with prestige brands, a decent selection of fragrance, and also have a salon, and some sort of skincare boutique through Dermalogica. Their best offerings are the large selection of Benefit products along with the Brow Bar, Essie nailpolish, cute Tonymoly K-beauty products, and Becca makeup. Oh, and they carry Lipstick Queen, which Sephora doesn't have, so they've got that going for 'em! Customer service is mixed. On my most recent visit there was one girl wandering around the store who asked me, and several other people, more than once if we needed assistance. She was not pushy, but made it clear she was available if needed. That's great. The two people at the cash registers, however, were both very curt, and not friendly at all. It was sort of busy, but only with a line of maybe 4 or 5 people, so there was no reason they should have been stressed or felt they needed to rush customers. I noticed the cashier who assisted me sign up a customer for their rewards program without actually telling her she was doing so until it was completed. When it came time for me to check out I was greeted with, "And what's your phone number?" in the most bored tone of all time. She never once smiled. I'm not a stickler for perfect customer service, but at least make an effort to be friendly and not let everyone know that you hate your job. I still think Ulta is worth checking out on occasion, but there are so many places to buy makeup, it's really too bad they don't make a little more of an effort to carry better products and have nicer employees.

This location is in a busy area, but there is usually lots of close parking. Sometimes I do t feel like braving crowds at a mall. Kayan recommended items, helped me find products, got me sale prices and showed me how to sign up for future deals. She was helpful and friendly but not pushy. I like their products plus they carry other brands. They have great specials in store and online. I bought sample kits for me, my four daughters and one daughter-in-law. We all loved them. If I worked here, I probably wouldn't bring home a paycheck--just makeup.

Great selection, good service even at night. Had what I needed. Helpful service when I had questions. Clean, organized - great store!

In just wanted to give the stylist at this Ulta a shout out! Justin has been doing my hair for the past 3 years now and everytime he does an amazing job. I always get so many compliments on his work. I've had service done by Mesh as well. Always happy with my results!

This Ulta is always clean, organized and the staff is helpful. I have started getting my hair done in the salon as well and they have some super fun and talented hair dressers. They listen to what I want and are great at giving suggestions within the boundaries of what I'm thinking.

I love Ulta products and I love that they offer a lot! Although I don't shop there often I usually like to use my points when I can, and I know I have them. When I was rung up by the employee Leslie my total came to 30 dollars, I asked if I had points and she said she didn't look. Turns out I had some point which brought my total to 17 dollars! All I'm saying is you guys are lucky the products sell themselves because with the nasty attitude this employee gave me. She rolled her eyes as if going back to look was an inconvenience for her. I felt really uncomfortable that she didn't asked me if I wanted to use my points. And I get a lot of times it's quick, and you try to hurry thru the process but it was like if I inconvenienced her

Good prices! A tad cheaper than sephora, and with less "intimidating" staff, more approachable and friendly. They have a huge store with big variety of products. I have also purchased stuff online and shipping is pretty speedy! Definitely sign up for online coupons. You get lots of good discounts and also accumulate points towards... Another discount or gift certificate? Not sure, more shopping for sure! ;) I give it a solid 4, not quite five just because they don't sell Mac products, but that may not be quite fair with them. I'll definitely keep coming here!

Every time I have shopped here their products are shelved incorrectly so the pricing is always wrong to the point of reconciling every UPC of what I want to purchase. I'm beginning to think it's on purpose or maybe the employees are illiterate.

The girls at the brow bar here are AWESOME! They were great about listening to what I wanted--nicely arched THICK brows. It's hard to get some people to understand that, even at other Ulta locations. My only recommendation would be for management to maybe ease up on getting the girls to upsell other products. I understand the intention, and it probably is helpful for lots of clients, but I really don't wear much makeup beyond the occasional blush and mascara. I have no desire to darken or outline my brows. I think the girls at the brow bar understand this, but it seems to be common theme at various Ulta locations that there is always an upsell at the end of a wax.

Stylist Justin did a fabulous job on my hair!! Have had compliments all morning and loved getting pampered at the Salon at Ulta Beauty!! Thank you, Justin for the style and recommendations on a hydrating treatment!

I came here for my first time getting a facial done. I didn't know what I was in for so I got the 90 minute session done. The lady I got my facial done by was awesome! Her name's Adelaide and she's the only person at this location that does facial. She was very informative on Dermalogica products. I felt like my skin was well taken care of in her hands. I have hormonal acne along my jaw and had her do whatever she could with extractions. She also massaged my arms while I had a mask on. I almost fell asleep in relaxation LOL. THANK YOU AGAIN ADELAIDE! 100/10 will come back for my next session with her!

I want to thank the workers at Ulta for being so kind, courteous, and considerate for my visit today. They have always been very helpful at this store and accommodating. I am sorry that they had to encounter the woman who did not want to wear a mask and wanted to take up their time to argue their case. We are in a really crappy situation right now and coming for workers who are following the store rules is very sad. I get that masks are uncomfortable, hot and can cause claustrophobia but until we can get past this, would it be possible to just do curbside or online ordering if you cannot wear a mask? Please be kind to your customer services representatives.

I just want to say that I went in to this Ulta looking for a better foundation and Alexis made sure I was walking out of there happy and with the right color/coverage. Alexis took the time to find what was right for me and I just wanted to say they were awesome!

I went into Ulta a couple of weeks ago to find some make up for my wedding. No one proactively approached me, although it was pretty obvious I was a little lost. That is the only negative about this experience. I approached a woman and asked her for assistance and she was all over it! Between this woman and the one I was directed to to help do something about my eyebrows, I had a great experience. These women are lovely. Helpful. Engaging. Knowledgeable. Also, I felt like I was shopping with girlfriends. They educated me, sold me (without pushing or demanding). Their brow bar is terrific. I paid 21 dollars for a waxing, which I can't believe I did, but it was worth it. The make up I bought is perfect for my needs. I can't believe I spent 30-something bucks on foundation, but it is perfect. You get what you pay for? Um, yessssss! I wish I could remember the names of the women who assisted me. I recommend them and Ulta in Midvale to all women. I can't wait to go back to #1 buy products that are quality and #2 have some fun with the people who work there. If you not only want to feel pretty but to actually look pretty, go to Ulta. Thanks, Ulta!

I don't care for the customer service. I should have been acknowledged and asked if I needed help. They are no Sephora.

I came to Linda at Ulta with hair that had been fried and completely destroyed by a previous stylist. I honestly didn't want anyone to touch my hair at this point, but due to the damage I could not even brush it without huge amounts falling out. Linda was able to bring my hair back to life in ONE treatment. I left with hair that was far more manageable and not breaking nearly as much. She gave me products to continue to help strengthen my hair and it has only improved in the last month. She has also checked in with me to make sure my hair is holding up well and I am very excited for our follow up appointment! I cannot wait to see the condition of my hair a year from now. Thanks Linda! Life long customer for sure.

Today I got my hair done by Charlotte! She is the manager of the salon in the back. She has helped me finally get back to an amazing color and has made me feel good about my hair. She also gave me many tips and had so much to talk about. Every one else in the front were really sweet and cheerful. They actually care about the customers unlike most salons or beauty places. Thanks Ultra for a great experience and thanks so much Charlotte I hope I can live up to you guys

The Anastasia Beverly Hills shelf was out of my color of dip brow pomade I asked an employee who was stocking another area to help me. His name is Chris and he looked so many places around the store and finally found what I needed! Great customer service!

I had a scheduled hair appointment tonight for a color( root touch up ) but I was just called by Justin informing that the stylist that was scheduled to see me this evening did not show up today and he has had tried all day to get a hold of her. I was very upset bc I was needing my color done before tomorrow bc I was getting hair extensions installed. He told me that he will call Ulta salons in the surrounding area to see if any other salon could see me before tomorrow. About an hour later he called me saying that there was no salon that could squeeze me in last minute. I could tell in his voice how apologetic he was and how badly he wanted to help me. At first I was very upset about my appointment being canceled bc of a no show but because of Justin being so determined to help solve the issue it calmed me down a lot. I don't normally leave reviews dedicating to an individual at the establishment but I truly appreciated Justin being so attentive and determined.

Staff very helpful and knowledgeable. Directed me to the perfect products I needed and told me how to use them. Have everything I need.

I was so impressed with the customer service of this location. They truly care about customer satisfaction and are so helpful!! Love this location.

Hair stylist was super aggressive making my positive trip ending with feeling taken advantage of when my bill had a convenient extra $40 treatment added that I didn't even ask for.

After waiting in line to purchase a bottle of shampoo, I was informed that a liter bottle was cheaper than the smaller bottle I wanted to purchase. I declined the liter bottle. She insisted, "Are you sure you don't want the larger bottle"? I have been making major decisions my entire life, and I thought I had made myself very clear. Annoyed! She proceeded to ask for my phone number, zip code, name, and date of birth. I refused all this information and said I only wanted to pay for the shampoo and leave. I told her she did not need any of that information to sell me shampoo. When she insisted she needed that information for my profile, I told her I did not want emails, texts, mail, or other communication, handed her the shampoo and walked. Much more than annoyed! Time for everyone to take their business to a local company and not fund a faceless corporation where you are a just a profile. Definitely will not return

Gone here twice and not been disappointed. I told them what I was looking for and they helped me find reasonably priced, and great products. Check online before you go for double point days so you can rake those in. I also found that when I decided to double check prices on places like amazon, mostly it was the same or gery close at ulta. Plus, I love my new exclusive color product that only they carried....and it was on sale for less than everyone else.

I mean, I'm a chick...and they have LOADS of makeup and other such magical toiletries for me to unnecessarily spend money on. Also the ladies there are super nice.

I love the idea of Ulta. I didn't want to pass judgement until I went there a couple of times, after going there at least 5 times my review hasn't changed. Every time I go here they follow me around, they don't say anything I hate it there like watching me even all the way to check out line. I wish they would stop doing this and maybe help me pick out a lip stick, I must admit I take about 15min to decide which lipstick to get and I would't mind be helped. I'm latina and there will be other people in there of other nationalities and It really bothers me that they don't watch them too, I never play the race card, but I never felt so insulted in my life. I took my mother here to get her new foundation and she felt, so insulted as well, they follow and never offer to help. Ulta if your reading this up your customer service. I rather drive 20 extra min to sephora for better service.