Ulta Beauty

I chose James to cut and color my hair. He engaged me in discussion and problem solving for my wavy/curly thin, fine hair. He gave me honest advice about my complicated color situation. We decided he would focus on the cut. He spent time dry cutting first, then a wash and condition and some wet cutting. He then carefully styled my curls in a way I had never tried. After fully dried, it looked wonderful the next day and the next, with no further styling needed except for spray. James is a young, skilled hairdresser. But just as important, he is kind, patient, and politely honest.

Dyesha did a great job cutting and styling my daughter’s hair. She was very kind and shared a lot of great tips to help her maintain healthy hair! We will definitely return.

Excellent products, great pricing and wonderful staff!

A Disappointing Checkout Experience, Saved by a Stellar Team Member I’ve been a loyal Ulta Beauty customer for years, and I generally enjoy shopping there, especially because of the rewards program and the helpful staff. But today, during my visit to the Ulta Beauty in Oxford, Alabama, I had one of the most disappointing checkout experiences I’ve ever encountered. When I approached the register, Kylie assisted me. Unfortunately, there was no greeting, no warm welcome—just a flat “Can I have your phone number?” No “Hi,” no “Did you find everything okay?”—not even a smile. I gave her my number, she confirmed my name, checked me out, and that was the end of our interaction. It felt rushed, impersonal, and honestly, a bit dismissive. As I was walking past, I overheard Erin helping another customer. She was incredibly engaging—explaining reward points, checking status updates, letting her customer know how close she was to her next certificate. That’s when it hit me: Kylie never even mentioned my points—and it’s my birthday month! It completely slipped my mind at checkout. When Erin finished with her customer, I mentioned what happened, and she immediately offered to help. She asked for my number, looked up my account, and told me I had $17.50 available in points. She also reminded me of my $10 birthday certificate because I’m a Platinum member. Erin made me feel seen and valued—she went above and beyond to ensure I was getting everything I was entitled to. I can’t thank Erin enough for turning my experience around. People like her are the reason I continue shopping at Ulta. But today’s visit left me with mixed emotions. As someone who spends a lot of money with Ulta, I expect consistency in customer service. I hope this review serves as helpful feedback because the checkout experience matters just as much as the shopping experience.

This is by far the worst Ulta in Central Alabama. They are never helpful. How can you have 6+ employees, the store near empty, and no one has the time to get help with the perfume so I can make a purchase. Employees just staying around visiting with their friends. I’ll drive 50 miles to Birmingham before stepping in this store again.

Dyesha was fantastic!! Great scalp treatment with wash and blow dry. My hair looks and feels great! Thank you so much!!

James at the hair salon is a true gentleman! His dextrous hands will treat you to a haircut that is a once-in-a-lifetime experience of care and finesse everytime you book him. I'll be back to be pampered again!

Do not get your eyebrows waxed here. I went yesterday and she waxed off half of my brow, after me telling her that I wanted them just "cleaned up". Love everything else about the store, but do not get waxed there!