Ulta Beauty

If you want to talk about the best customer experience, you should go meet Christina, the manager, at this store. She not only helped me find products that were perfect for me, She was accommodating and made my life easy. She called another store and reserve make up items on hold for me that weren’t available. She found and tried different makeup shades on my skin which took time and effort and was very sweet in the entire process. She found the exact match for me with her very wise suggestions. I have completely changed my make up process because of her and I will come back and meet Christina and have her test new products on my face because I’ve never trusted someone’s judgment for makeup since makeup is so tedious. She’s a great manager. Her existence has made this store and it’s experience 5 stars.

The cashier, Sanjana, insists to request my personal information, such as my name, phone number and email, when I check out, and she says if I don’t give her personal information, I can’t return the product I purchased. I tell her I don’t want to provide the information, and she keeps saying that’s store policy. Apparently, her actions and claims are against to the state laws. This is an unpleasant shopping experience, especially dealing with a cashier who doesn’t know what’s consumers’ rights. I won’t go back this store!

There is an African-American woman who I believe is the manager, she never has a welcoming nor inviting energy when me or any of my friends come into the store. I immediately feel judged because she stares us down before saying welcome in. I gave her the benefit of the doubt when I asked her for assistance on a certain product. She said “Hold on.” and took around 10-15 minutes until I just decided to ask someone else as I was in a bit of a rush. Not only this but another one of the supervisors who seem to be a Hispanic woman is quite a bit passive aggressive towards some of the other employees. This made mine and my friends visit uncomfortable, and I have gotten various other friends to stop coming to this location.

Sorry not sorry, Ulta! I came to this location during my lunch break on a Wednesday afternoon (7/17/24) hoping to make a quick purchase to avoid going after work only to see a sign on the door saying they’re closed until 1pm??? Then, after waiting around for like 10 minutes they announce that they’ll be open at 1:30pm instead. Is this even legal? What kind of retail establishment closes in the middle of the day? Not cool! So much for relying on store hours from Google. Sad we can’t rely on stores to be open nowadays when they can just close willy nilly whenever they feel like it.

Christina the manager was extremely helpful!!! She took so much time to help me find products and to show me how to use them. Above and beyond!!!

I think we all know the store can be a bit overwhelming, not this location in particular, but any Ulta. The staff was plentiful and helpful and engaging. When I went, there was no line I had to return and a new purchase. The whole thing was super easy.

sent in my bf to get me something he said he asked for help and the lady told him it wasn’t her job to look at the shelves and tell him where stuff is at.

The staff is so nice and relatable i love them and they gave me free products from one of my favorite brands 😝