Ulta Beauty

Ulta Beauty is the nation’s largest beauty retailer, offering an unmatched selection of cosmetics, fragrances, skincare, haircare, and body products. Explore over 500 top brands like Tarte, Fenty, Redken, Benefit, CHANEL, Clinique, and MAC, along with affordable favorites from Ulta Beauty Collection, NYX, and e.l.f. Discover exciting exclusives including Live Tinted, Wyn Beauty, Noyz, Polite Society, and Orebella. Shop in-store and get expert guidance from our beauty advisors, or enjoy convenient options like store pickup and same-day delivery. Visit our website for details on upcoming events and product launches. At The Salon at Ulta Beauty, treat yourself to professional hair, skin, makeup, ear piercing, and Benefit Brow Bar services. Book your appointment today for a haircut, color, brow wax and tint, lash lift, makeup application, and more!

If you want to talk about the best customer experience, you should go meet Christina, the manager, at this store. She not only helped me find products that were perfect for me, She was accommodating and made my life easy. She called another store and reserve make up items on hold for me that weren’t available. She found and tried different makeup shades on my skin which took time and effort and was very sweet in the entire process. She found the exact match for me with her very wise suggestions. I have completely changed my make up process because of her and I will come back and meet Christina and have her test new products on my face because I’ve never trusted someone’s judgment for makeup since makeup is so tedious. She’s a great manager. Her existence has made this store and it’s experience 5 stars.

The cashier, Sanjana, insists to request my personal information, such as my name, phone number and email, when I check out, and she says if I don’t give her personal information, I can’t return the product I purchased. I tell her I don’t want to provide the information, and she keeps saying that’s store policy. Apparently, her actions and claims are against to the state laws. This is an unpleasant shopping experience, especially dealing with a cashier who doesn’t know what’s consumers’ rights. I won’t go back this store!

I’ve been to this location a few times but this last visit makes me want to never come back again. Came in for a lotion perfume, not knowing where it was, I asked one associate and she was unhelpful pointed me In the direction and walked away…um? Sales? Do sales not matter? I thought sales was the way you secure your hours to continue to getting paid. So I asked her again, as if I had inconvenienced her. She said they were out and again walked away. So I had to ask another person, again didn’t want to help me, but was a little more helpful, I told her look I feel uneasy being in a store like this, I don’t go into beauty shops often. I asked for the perfume instead of the lotion, spending over a 140 dollars. She was also not that helpful. I came back to return the item same night and found out the first woman to help me was the manager, I think her name was Katie. This store feels cold and unwelcoming just like the associates working in it. My stomach turned when I saw she was manager, no customer service skills at all! I won’t be back! Now I know why people shop online.

There is an African-American woman who I believe is the manager, she never has a welcoming nor inviting energy when me or any of my friends come into the store. I immediately feel judged because she stares us down before saying welcome in. I gave her the benefit of the doubt when I asked her for assistance on a certain product. She said “Hold on.” and took around 10-15 minutes until I just decided to ask someone else as I was in a bit of a rush. Not only this but another one of the supervisors who seem to be a Hispanic woman is quite a bit passive aggressive towards some of the other employees. This made mine and my friends visit uncomfortable, and I have gotten various other friends to stop coming to this location.

Got a eyebrow waxing and Cameron was the absolute best. Even having burly untamed brows, she was very meticulous and considerate throughout the process!

Sorry not sorry, Ulta! I came to this location during my lunch break on a Wednesday afternoon (7/17/24) hoping to make a quick purchase to avoid going after work only to see a sign on the door saying they’re closed until 1pm??? Then, after waiting around for like 10 minutes they announce that they’ll be open at 1:30pm instead. Is this even legal? What kind of retail establishment closes in the middle of the day? Not cool! So much for relying on store hours from Google. Sad we can’t rely on stores to be open nowadays when they can just close willy nilly whenever they feel like it.

Christina the manager was extremely helpful!!! She took so much time to help me find products and to show me how to use them. Above and beyond!!!