Tom Van der Haegen
Google
Beautiful setting, but disappointing experience and careless service
We recently stayed at this newly renovated hotel located in a stunning natural reserve. The setting is peaceful, quiet, and perfect for unwinding. The renovations are impressive at first glance, the rooms feel fresh, and the food is of good quality.
Unfortunately, the positive aspects end there.
The rooms, though visually appealing, reveal major flaws as soon as you spend more than one night. It’s clear no one from ownership or management ever actually slept in them. The design is completely impractical: to boil water, the kettle has to sit on the floor because the cord doesn’t reach the plug; night tables are tiny and useless; and the shower floods the bathroom almost every time. These are basic oversights that ruin what could have been a great stay.
But where the hotel truly fails is in its service.
The service is extremely slow and unreliable. Staff are often nowhere to be found, and even simple requests — like a coffee at breakfast or towels to the room — require multiple follow-ups. On one occasion, it took over 20 minutes to get a cup of coffee. At the pool, you have to literally ambush the bartender when he appears, or risk waiting endlessly. Calling reception is pointless unless you’re willing to chase them several times for a response.
We also had a particularly frustrating experience when we asked reception to call a restaurant we had booked outside the hotel to let them know we were running late. They assured us they would — but when we arrived, the restaurant had received no call. Just another example of things being said and not done.
The so-called barbecue night deserves a mention of its own: €70 per person to queue 10–15 minutes for cold meat? It was the definition of a corporate hospitality disaster.
Another clear example that shows the lack of care: the poolside beds were dirty, some even covered in bird droppings — and they were simply left that way. No one checked, cleaned, or even seemed to notice.
What’s worse is the lack of accountability. I went to the front desk three times over three days to explain that the service was not up to standard. Not once did a manager show up. At checkout, I was asked how our stay was. I repeated everything written here — and again, no one took responsibility. Just a nod, the bill, and a request to pay.
They may even reply to this review saying they’re “sorry to hear this” and “working on improvements” — the usual PR fluff. But based on our experience, the truth is simple: they don’t care.
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Verdict:
A beautiful setting and solid food can’t compensate for careless management, impractical rooms, and shockingly poor service. Until they make real changes — not just cosmetic ones — I wouldn’t recommend staying here.
