Umbral, Curio Collection by Hilton

Everything is very comfortable, clean and nice modern design. We also enjoyed the pool area. The staff is very helpful. Mostly American and Canadian tourist stay here so it's easy to communicate in English. The hotel cafe is Ojo de Agua which is next to the lobby, very convenient with a fresh organic menu. The location is easy central location in the historic district by the Zócalo. The hotel always has someone watching the entrance for security and it was very safe. No problems at all during our stay. This was my second visit, I has also stayed 4 nights a few weeks ago. I will definitely return again.

We stayed in one of the garden view rooms. Its not really a garden, the view is to the hallway. The rooms are pretty minimilast. Its a short walking distance to the town center, not too much car traffic on main street. We also received complimentary breakfast from the restaurant next door, it included coffee, orange juice, fruit, and an option from the menu. The rooftop is nice, didn't get a chance to get into the pool but there are lounging chairs and a bar.

Great stay. Clean hotel with cute cafe and bar connected to it. Located in the hustle and bustle or the historic district so we did need to uber over to other neighborhoods to explore but that was super easy. Everyone was very helpful and friendly. Rooms were spacious too.

We loved our stay at the Umbral Hilton in Mexico City. Luis, in particular, made our experience exceptional—always checking in and making sure we were well taken care of. The location is fantastic, and the rooms are upscale, spacious, and very comfortable. We would definitely return to stay here for our next trip to CDMX. Our only disappointment was that the rooftop restaurant was closed during our visit, but everything else exceeded expectations.

We had a wonderful stay at Umbral Hotel. The rooms were spacious, beautifully designed, and very comfortable. The hotel just a short walking distance to Centro Histórico. The service was excellent, especially from Manuel and Luis, who were incredibly kind and helpful. Luis gave us fantastic local recommendations that really enhanced our experience in Mexico City. We truly appreciated their hospitality!

I was looking forward to staying at Umbral for a week following our week in Puerto Vallarta. The hotel is such a beauty! It’s not a standard American Hilton and its unique design impressed us very much. It actually made some headlines in the interior design world back in 2020 when it first opened. No it was never a prison lol, it used to be an office building which has been convernted in a hotel. The colours, accessories, quality of materials used and the preserved heritage are phenomenal. We spent a lot of time just exploring the hotel (there’s a nice bar by the rooftop pool, historical elevators are amazing and the stairs are just a pure beauty, not to mention an art gallery and a wonderful breakfast place on the ground level). There were hotel staff present at the entrance when we arrived (we didn’t need help with our luggage but it was a nice touch to be greeted upon arrival), and Ingrid and everyone at the hotel did a wonderful job in making us feel welcome here. It’s not my first time in CDMX so I knew where to go and what to do, and everywhere we went we were safe. We took metro which was an excellent way to explore Coyoacan, San Angel, Polanco, Chapultepec and Reforma. There was a manifestation in the Zocalo and surrounding streets but it’s unpredictable so we were fine in navigating those streets and still enjoying Centro Historico. Safe deposit box was working fine (I read the other reviews and one of them mentioned safe not working and showing an error message, it’s quite common in all the hotels so you only need to ask a technician to change the battery or do a reset). We had an AC not cooling the air as we’d like it to be but it only took 3 minutes for the technician to arrive so please if you have any issues or concerns with the equipment , do call the front desk and you’ll be fine without waiting for hours). We were on the second floor facing the street and the noise suppression was quite good. Being in a center or such a big city there’s always a noise but our room did provide a good level of soundproofing so no issues here at all. Housekeeping was good as well, we were always getting water and fresh towels and the room felt clean after a long day of walking in the city. Again, we personally loved the design and style, and there are rooms with the interior view so read the description well before booking your stay or give a call and discuss your options. We’d definitely stay here again and than you to all for making our stay a lovely one!

Everything is very comfortable, clean and nice modern design. We also enjoyed the pool area. The staff is very helpful. Mostly American and Canadian tourist stay here so it's easy to communicate in English. The location is easy central location in the historic district by the Zócalo. The hotel always has someone watching the entrance for security and it was very safe.

We stayed here while visiting CDMX for a wedding. We were there a total of 4 nights and did not run into a single issue. The staff were all super friendly and helpful. The inside of the hotel looks like it could be in a museum, truly stunning! We were in awe at the architecture both inside and outside of our room. The room itself was spacious and squeaky clean. The bathroom is huge and the shower has the hottest water that comes out instantly. We were also able to help ourselves to drinks and food in the lobby when entering/exiting the hotel - there were some goodies including local beers and nuts. One small downside we experienced was the AC in the room, it never got as cold as we had set it to (not sure if this was a user error or what). Overall, we’d definitely stay here again!