Umbral, Curio Collection by Hilton

During my vacation in Mexico, I was looking for a nice hotel to stay at. A friend of mine recommended Umbral and even booked the hotel for me because she wanted me to experience it for myself.||||I stayed on December 9, 2025, for one night, and I left truly impressed. I had another reservation at a different hotel, but after some issues, I decided to move back to Umbral—and I’m so glad I did and, stayed for 4 nights.||||My four days at Umbral were a heavenly experience. The rooms are immaculately designed. The king size bed, pillows, linens, bathroom, toiletries, and shower—everything was perfect. The staff were amazing and incredibly friendly, and room service was top-notch.||||I had breakfast on the terrace, which is a huge terrace and it was unforgettable: delicious food, excellent service, and a relaxing view that truly set the tone for the day. I saw a pool at the terrace, tiny one. ||||The location is perfect—close to several restaurants, the Zócalo, El Palacio de Hierro, and Madero Boulevard, where you can find souvenirs. Even though the hotel is located in the historic downtown area of Mexico City, once you’re in your room, you completely forget you’re in the middle of the city. Sleep quality is a 10. There's always police presence around the area and I never felt umconfortable or unsafe.||||The lobby is elegant and mysterious, and as soon as you step into the hotel, you’re welcomed by a beautiful fragrance from the diffuser.||||I honestly have nothing negative to say about this hotel. I’ve found my go-to place to stay in Mexico City whenever I visit.

A cozy hotel in the midst of MXC. I had a fun time staying here for a short 3 nights, with the location being quite nice, located near most attractions that I was interested in. The rooms were nonstandard and might be considered bare, but they had a cute feel. The ambience in general felt very modern and serene. The pool is small but has nice rooftop view, but the gym is actually just too small to be honest. I booked through the AMEX card, and I used my credits for a ride to the hotel and breakfast for all three mornings.

Love this hotel already. Just beautiful in my opinion. Great rooms. Got upgraded. Bathroom is amazing. The soaps and shampoos are amazing Super friendly staff. Great at check in. Everyone including cleaning and maintenance staff says hello Amex platinum side note, book if you can through Amex travel for extra benefits Rooftop restaurant and pool. Pool is small but an option. Only issue right now is the construction noise next door. Like literally could not nap. I may have to drop a start by the last day but everything else holding out.

Let’s start with the most important thing that’s barely disclosed: none of the rooms have windows. Zero natural light. Zero fresh air. You’re sealed into a tiny, windowless box. Within minutes it felt claustrophobic and suffocating — not something you expect from a hotel positioning itself as “luxury.” The hotel is also shockingly loud. Every morning around 9:00 AM, outdated 2010s pop music is blasted through the hallways at an absurd volume. I had to text the front desk every single morning asking them to turn it off. The speaker was so loud directly outside my door that I was able to Shazam the song from my bed. On top of that, staff or maintenance was knocking on doors in the middle of the night, waking guests for no apparent reason. Rest is impossible here. The AC barely works, which makes the windowless room even more unbearable. I couldn’t get the temperature below 72°F in late December, and the room was stuffy and uncomfortable. We were sweating just trying to fall asleep — again, in a room with no airflow. Basic amenities were completely unacceptable: • Fridge didn’t work • TV screen is burned out and unusable • Pool is cold • Towels had visible stains • WiFi was unbearably slow and frequently didn’t work at all For a hotel at this price point, these failures are inexcusable. I’ve had far better experiences at hotels costing one-tenth of the price. To make it worse, I booked through the Amex Hotel Collection, which is supposed to include basic perks like late checkout. They refused to honor late checkout entirely, despite the booking channel — zero flexibility, zero hospitality. If you’re looking to relax, unwind, or get quality sleep in Mexico City, do yourself a favor and stay somewhere else. I asked to cancel my reservation within hours of arriving due to these issues and was denied. Given the cost and conditions, it honestly feels like I was robbed of my money. Extremely disappointing, poorly managed, and absolutely not worth the premium price they charge.

The location seems very convenient until it's not. The constant street closures are a pain, not their fault, but it does affect your stay. Rooms are clean, aesthetically pleasing but nothing else, rooms have no privacy, you can hear EVERYTHING. On our last, morning staff were moving around furniture on the top floor and instead of lifting it up, it was being dragged. It went on for about two hrs. The room we stayed had an indoor balcony that you can even access, however, very small, you can't hang out, no room for chairs or even a small table, don't be fooled by the this feature. The lighting in the room and bathroom was very minimum, if you're a gal trying to do make up, good luck. Entry and bathroom doors are TINY as we the elevators. No closet space, the designated space was shared by a coffee station and you can barely fit about 3 items. No space for extra luggage, it has to sit on an elevated stand or sit on the floor. TV is not smart, you can't watch any of your streaming services. AC, only goes down to 70 degrees but feels hot, if you leave the room it goes back to 75. The restaurant staff was a complete lack of effort. We sat down, ordered two drinks (orange juices) and food. We received our food first before our drinks. We finished eating and the drinks showed up way later. All this while another party arrived after us and received their drinks and food before us. We stayed here for 5 nights. Pros- Cleaning staff was very attentive and friendly. Beds are decent, that's about it.

Not great. Like an old bank building? Very dark and loud. Neighborhood isn’t the best. Room was a bit strange with frosted windows in the bedroom and frosted windows in the bathroom looking out to the hotel common area. Not very private feeling. You can hear everything outside from inside the room. And there are no bathrobes!? Also the music they play is outdated pop music which makes it feel so cheap. Was expecting more from an AMEX THC. I do NOT recommend staying here! Staff was nice though.

We had an absolutely amazing stay here. The staff was very friendly and helpful. We were given an upgrade as soon as it was available. Anything we needed the hotel staff instantly helped us with. The restaurant was very nice. The terrance pool and hot tub were enjoyable as well. We had no issues with noise. The location was perfect - right in the middle of El Centro and walking distance to the National Palace. The area seemed safe to us (it was swarming with police and national gaurds). On our last day due to road closures it was literally impossible for any ubers or taxis to get to the hotel. So the bellboy secured a private driver and literally walked us to the driver (it was 700 meters) with some of our luggage until we met the driver (who by the way got us to the airport on time). We felt like we were treated like family by everyone there. A special thank you to Eduardo and Mario.

The hotel was absolutely beautiful and smelled incredible! The location was perfect — within walking distance to so many great spots. The staff was incredibly attentive and went above and beyond during our stay. While we were there, a large march closed all the surrounding streets, and as a group of ten travelers, our transportation couldn’t reach us to get to the airport. Two hotel staff members personally walked us through the crowds and demonstrations for over five blocks — one leading the way and the other following behind to make sure we were all safe. It was an experience we could never have navigated on our own, and their kindness and dedication meant so much.