UNA Hotels Bologna Centro

This was hands down the rudest service we’ve experienced anywhere in Italy. At check-in, Veronica and her colleague spent more time muttering and laughing amongst themselves than acknowledging us despite clearly speaking excellent English. We stood at the front desk for several minutes, completely ignored, until they finally bothered to process our check in with the snarkiest, least customer-centric attitude imaginable. We’ve stayed in Italy many times and never experienced this level of bad service. It felt like they didn’t even want guests staying at their hotel.||Check-in was delayed by 30 minutes, and we were told we’d been “upgraded.” In reality, we were put in an accessible room—completely unsuitable unless you need one. The shower setup was impractical, the room reeked of an overpowering artificial perfume, and the lights flickered constantly. The room and bathroom weren’t even fully clean. To make things worse, the bedside lamp was angled to shine directly into your eyes.||For a so called upscale hotel, the details were shockingly cheap: a prompt instructing guests not to use too much Wi-Fi (as if a modern hotel should have limits on internet usage). Not to mention they only gave us one water in the room and there were 3 guests. Sorry, but at $500 a night, that’s all laughable.||Final verdict: we paid luxury prices for a budget-level stay. The only redeeming qualities were the kind bar staff and the breakfast selection. If you value your time and money, look elsewhere, Starhotels or Mercure are infinitely better choices in the same location for the same price point.||Stay away from Hotel Una. You’ll regret it.

Needed a hotel near the train station and this was perfect. It's directly across the street, so easy walk to the train and the monorail to the airport. Room was very clean and comfortable. Bed was great, shower was fantastic. Color scheme was a bit garish, but could live with it for a night.

We stayed here for two nights while travelling by train in northern Italy. It is ideally located just across the road from the Bologna Centrale Railway Station. They could almost rely on proximity to attract guests, but this hotel is much more. One hint - look for the exit to Centro and you will come out of the station across the road. Taking the other exit will either mean re-tracing your steps (like us) or have a long walk!|We found the check in process very simple and reception staff were very friendly. Our room was truly wonderful - spacious with a polished terrazzo floor which was very cool to walk on; huge comfortable bed, reception helped us to have our favoured type of pillow; lovely bathroom; very good size bench desk area. We can’t fault this room!|Breakfast was included in our booking, and included both continental and western type foods. Great stay!

A convenient location just a crosswalk away from the train station and a 10 minute walk from the historical centre. The rooms are modern, VERY clean and beds very comfortable. The hotel offered a variety of options for breakfast as well as water and coffee stations on the main floor throughout the day. I would recommend for a short stay, however if spending multiple days here I would perhaps recommend something closer to the historic centre if the walk is too much.

The service and the personell were very nice and helpful. The rooms are not as expected. This is supposed to be a 4 star hotel, I would say it is a 3 star, and pricing as well. The rooms needs to be better maintained. The bathrooms need to be changed the grout and there were a couple of holes in the walls in the bathroom. Better cleaning of the rooms. The floors are tiles all the way, it gets a bit cold on your feet. The linen is strange, there are no seams on the linen, and you can during the night end up laying directly in the blanket, which is unhygenic. The railway station is very near, that is good.

Reception experience was excellent. Francisco help immediately with luggage, and check in was efficient, Rooms are large and clean compare to other hotels in Europe. Breakfast was good. I Would recommend to stay at convenient location.

Large room, friendly staff and within walking distance of the main sights. Lovely breakfast to start the day. We will be back and no hesitation in recommending this hotel to others.

Excellent hotel located a short walk from the railway station. Modern well designed rooms, friendly service and a good breakfast Would recommend.