UNA Hotels Bologna Centro

A budget hotel at 4 star prices. Avoid! This was hands down the rudest service we’ve experienced anywhere in Italy. At check-in, Veronica and her colleague spent more time muttering and laughing amongst themselves than acknowledging us despite clearly speaking excellent English. We stood at the front desk for several minutes, completely ignored, until they finally bothered to process our check in with the snarkiest, least customer-centric attitude imaginable. We’ve stayed in Italy many times and never experienced this level of bad service. It felt like they didn’t even want guests staying at their hotel. Check-in was delayed by 30 minutes, and we were told we’d been “upgraded.” In reality, we were put in an accessible room—completely unsuitable unless you need one. The shower setup was impractical, the room reeked of an overpowering artificial perfume, and the lights flickered constantly. The room and bathroom weren’t even fully clean. To make things worse, the bedside lamp was angled to shine directly into your eyes. For a so called upscale hotel, the details were shockingly cheap: a prompt instructing guests not to use too much Wi-Fi (as if a modern hotel should have limits on internet usage). Not to mention they only gave us one water in the room and there were 3 guests. Sorry, but at $500 a night, that’s all laughable. Final verdict: we paid luxury prices for a budget-level stay. The only redeeming qualities were the kind bar staff and the breakfast selection. If you value your time and money, look elsewhere, Starhotels or Mercure are infinitely better choices in the same location for the same price point. Stay away from Hotel Una. You’ll regret it!

We stayed here for two nights while travelling by train in northern Italy. It is ideally located just across the road from the Bologna Centrale Railway Station. They could almost rely on proximity to attract guests, but this hotel is much more. One hint - look for the exit to Centro and you will come out of the station across the road. Taking the other exit will either mean re-tracing your steps (like us) or have a long walk!|We found the check in process very simple and reception staff were very friendly. Our room was truly wonderful - spacious with a polished terrazzo floor which was very cool to walk on; huge comfortable bed, reception helped us to have our favoured type of pillow; lovely bathroom; very good size bench desk area. We can’t fault this room!|Breakfast was included in our booking, and included both continental and western type foods. Great stay!

The service and the personell were very nice and helpful. The rooms are not as expected. This is supposed to be a 4 star hotel, I would say it is a 3 star, and pricing as well. The rooms needs to be better maintained. The bathrooms need to be changed the grout and there were a couple of holes in the walls in the bathroom. Better cleaning of the rooms. The floors are tiles all the way, it gets a bit cold on your feet. The linen is strange, there are no seams on the linen, and you can during the night end up laying directly in the blanket, which is unhygenic. The railway station is very near, that is good.

A convenient location just a crosswalk away from the train station and a 10 minute walk from the historical centre. The rooms are modern, VERY clean and beds very comfortable. The hotel offered a variety of options for breakfast as well as water and coffee stations on the main floor throughout the day. I would recommend for a short stay, however if spending multiple days here I would perhaps recommend something closer to the historic centre if the walk is too much.

The hotel is perfect for a short stay in Bologna, just next to the train station and 10 min by foot from the historical center. The service is excellent, the staff at the entrance were very helpful and kept our luggage and gave us receipts. We even managed to have an early check-in because a room was available. Our room was very clean and we loved the style. There is a living room separate from the bedroom and very well isolated so you dont bother the next person if they are sleeping. The breakfast is also very good.

Located right across the street from Bologna Centrale train station. In a very convenient location with clean (quiet) rooms and excellent breakfast (included). Additionally, two excellent coffee bars are located within a one minute walking distance. We will definitely stay here again.

Una Bologna Centro is a great hotel with superb service staff. They were very friendly and helpful. Breakfast was good with great food and choices. I highly recommend it for families with young children as they are very friendly with children. Not all hotels in Bologna Centro allows young children to stay for free like hotel Una

Phenomenal experience. Sad that I didn’t ask the name of the concierge at the front desk that was working Monday night on August 8th, but he did a fantastic job. I needed a hotel to wait out my delayed flight, and he made a stressful situation so much better by promptly finding a room and providing great customer service.