chaeri Y.
Google
I am writing to express my frustration regarding a recent gift card purchase at UNA Pizza + Wine.
I purchased a $100 gift card as a gift for my friend, but without any notice, the gift card was placed in a Starbucks envelope.
This made it look like I was re-gifting a gift card I received from someone else, which is unacceptable for a $100 gift.
If UNA does not provide its own gift card envelope, customers should be clearly informed in advance, especially when the gift card is intended as a present. Had I been told beforehand, I would have prepared my own envelope or reconsidered the purchase.
This experience was extremely disappointing and took away from what was meant to be a thoughtful gift. I hope this feedback will be taken seriously to prevent this from happening again.