UNAHOTELS One Siracusa

We had no prior booking and booked there and then at 2300 hours. Rooms bed is wide, firm mattress . Had 1 charging point. Pool/spa not free - about 40 euro PP. Hot breakfast ( omelet can be ordered via app, fresh juices, ham cuts. ) but include in the stay price. Roof top with selfcervice bar ( you log into computer what you take) .

What a disappointment! Trip Advisor Winner… 2012… nothing might have happened until now… The hotel might have been a premium hotel in the years 2010s but is poorly maintained and requires a strong hold of maintenance and management. We stayed in an Easy Room (basic) and were not thrilled at all… bad smells, poor windows and visual tightness, noisy AC… Breakfast was ok even if a bit amateur for such an hotel that desires to play in the Grand Court. Location is absolutely random and renting ebikes is not an option at all… we were asked 20€/bike to head to the city/Ortiggia (approx. 20mn) at 20:00 when bikes stayed at the hotel for the whole night… then we were told that a taxi would cost us 20€/way… so to influence our decision.. in the end we took our own car… this reflects the poor level of customer management and focus. I will not stay nor recommend this place further

The rooms are tiny. There is barely enough room to open our suitcases. One drawer. No tissues ( but you can request them). Hardly enough room for 2 people. Bathroom has limited counter space near the sink. Overall very cramped. Location is a 20 euro cab ride from most restaurants.Gym is good. Breakfast was fine.

Very nice personnel, great restaurant with delicious food , rooms large enough. We were in three and a dog, and we were very comfortable. Everything was very clean and rather new.|Highly appreciated the fact that the hotel has its own parking, free of charge and large enough.|The only thing to check is the location, the area isn’t great and you need a car to move around.

This was my second stay at UNAHOTELS One Siracusa. My first stay was pleasant enough and I enjoyed the roof top honesty bar immensely. During my last stay (July 2024), I noticed they had a spa but did not have time to try it but this time I decided to spend a great deal of money to relay in the spa. The biggest draw for me was the large hot tub advertised, and I was looking forward to a long soak. The cost was 40 euros per person, which is quite a lot for Sicily. The hot tub was well-below body temperature, not hot at all. This meant that it was not a nice hot relaxing soak, but instead made you quite cold after a few minutes. The steam room was ok, and at least the sauna was hot, but they should really be clear in advance that the hot tub was a cold tub as that was the only reason I booked the spa (and spent 80 euro for two people). We left the spa after about 25 minutes because the hot tub was so cold. That night I called the front desk to ask about room service. They instructed me to use the App for room service, which features a Robot named Leonard who brings you the pizza in your room. While this may sound fun, Leonard is a bad robot. Full disclosure, while enjoying the roof top bar during my last stay at this hotel, I watched Leonard the Robot attempt to deliver pizza to another guest for about 30 minutes. The robot went to the elevator, back down to the lobby, and to the roof top bar over and over again, which at the time was just hilarious but also creepy because I had no idea what this robot was doing. During my stay in November of 2024, I was therefore skeptical about Leonard's abilities. I should have trusted my intuition, but as the staff member at the front desk told me I have to use the App, there was no other way to order room service apart from trusting in this shady robot. Sure enough, an hour and a half later, starving in my room, I finally went to speak with the front desk and they said that the App wasnt working anymore. It was really annoying as I had asked if I could just order room service over the phone, but they had insisted on their guests using the App. Really frustrating! In the end we went out for pizza takeaway which meant that I ended up eating dinner a full 2.5 hours after ordering pizza on the Robot deliver system. BAD ROBOT!|The next morning at breakfast they offer several hot options like scrambled eggs, bacon, omelettes etc. When mine arrived it was very cold and the cheese inside was not melted. At least when I asked them to heat it up they made me a fresh one, but it was annoying as I had waited for the omelette for 20 minutes for it to arrive very cold. Probably the worst part was at check out they tired to charge me for the pizzas that never arrived! I was very clear with the staff that having to wait for over an hour for room service that never materialised was bad enough, but them not making any kind of note in my file to clarify that the pizzas had never been delivered, and that I should be offered an apology, and then to try to make me pay for them?!?! It was infuriating. The worst part is that if you read about this hotel online, they were so proud of their robots when the hotel acquired them. It was widely hailed as the first hotel with robot servers, etc. Leonard is a BAD ROBOT. Do not trust him to deliver you pizza.

The room was comfortable, good beds and pillows, nice walk out balcony, the bathroom set up was a bit awkward, none the less we were happy with our room. The one thing I would suggest is that this hotel replace the rugs in the hallways and the stairway, the carpets are not pleasant to look at, very dirty and stained. The hotel itself is a bit out of the centre of the city, not really walkable so be prepared to bus or taxi into Ortigia. Their breakfasts are amazing, large selection and good variety of fresh food. We also had dinner at the hotel on our last night and it was Superb! One of the best meals we had overall. We would recommend this hotel if you don’t mind being a bit out of the way.

Stayed here for only one night with a tour group. The room sizes vary as we found out from small which we had to a round/heart bed to a large room. The breakfast was good and there is a free complimentary bottle of water in the room too. They have. a roof top bar/lounge area where you are on the honor system to enter your room number when you get a drink. We had fun up there!

The staff was friendly, the location was okay, too far to walk to the town and almost too close to drive, the Interieur and color schemes are very dark and might need a refurbishment, the pictures on their website shows a bit of a different story.