Theresa C.
Yelp
My husband and I have been semi-regulars at this establishment for quite some time, but our experience on Saturday, 9/13/25 around 4 PM was the final straw when it comes to dealing with Lauren, the bartender.
The bar wasn't even busy -- maybe six other patrons -- yet we sat there for a solid 15 minutes before Lauren even bothered to come over and take our drink order. When she finally did, she didn't smile, didn't show a single ounce of friendliness and just looked at us with a dead face and asked "what can I get you". She dropped our drinks off with an "here you go" and didn't return for nearly 20 more minutes, never once checking to see if we wanted food or another round. She passed us multiple times and didn't even acknowledge we were sitting there.
Sadly, this isn't a one-off experience. It's become a pattern, and we've learned to work around it -- to the point that when we come in on Fridays, we literally leave when Sam's shift ends just to avoid dealing with Lauren. That's how bad the service is. She's consistently cold, inattentive, and makes you feel like you're a burden for simply existing at the bar. Her customer service is truly abysmal, and it's baffling how someone so unapproachable continues to be scheduled in such a customer-facing role.
We genuinely enjoy this place and the staff -- especially Sam, who is always fantastic -- but Lauren is the reason we cut our visits short or skip certain nights altogether. Management should take a serious look at how one person's attitude can ruin the experience for loyal patrons.