Eric H.
Yelp
We wanted to try out glamping and figured Mount Rushmore and SD trip would be a great opportunity to do that. First interaction with under canvas was via the support email. Had a little human error (mine) in booking and their support was super responsive and we got it fixed.
Second interaction was email and due to a reservation change. Mother Nature can be unpredictable and glamping still ends in amping. Here again, super responsive, to the point and took care of what needed to be done.
Third interaction was at arrival. This was one of the best check in experiences ever. Incredible staff, very friendly, informative and just nice people. Gave us a lift to our tent, which was silly close to reception and totally included our kiddo in the experience.
The tents are awesome. Well constructed, great wood burning stoves, excellent beds and cots. Seriously nice digs for being nestled on a hill side. The whole campground was really well done. You can tell a lot of thought and skill was put into this concept.
Fourth interaction was at the s'mores fire. Again, really friendly, engaging and informative folks work and stay here. Here again, kiddo was totally included and loved it. I have to say, if you have kids and the place your are staying makes those little gestures to make your kids happy.......it's gold.
The view is fantastic too.
Fifth interaction, and I only bring this up because of the outcome. We ordered dinner, ticket got lost, time went by, we all were pretty hungry and on the edge of hangry. Once they realized we hadn't gotten our food, they were all over it. Multiple people checked in with us. My daughters food came out in lightening speed. Ours was shortly after. It wasn't rushed, it was delicious. They offered dessert, etc. we said no, it's ok, etc. Later they came by and the lady who took our order told us they comp'd the whole dinner. Next day when we ordered breakfast the manager Checked and made sure all was good. Totally accident but they handled it with such kindness and attentiveness it really spoke to the type of place they are running.
The checkout was super fast and equally as awesome.
Seriously, if you want a great experience overall and across the board, go do this. We will definitely visit the folks at under canvas again.