Bob M.
Yelp
All that glitters is NOT gold!
We are giving Under the Eaves a 1 star rating. We were booked into Room 3, which is a converted/renovated attic studio space. It is open floor plan and huge, with vaulted ceilings and exposed beams. There is a King size bed in the primary bedroom area., as well as 2 single beds, one with pullout, for a total of 3 additional sleeping areas in the small room at the opposite end of the suite. This space would work well for a couple with kids. The type of space is seen in Architectural Digest. We were on a special occasion vacation, so we opted for the largest and priciest room the inn offered. So that's the good news about this B&B.
Now comes the bad news:
We were staying for a full week, and so we had several large pieces of luggage. Our host, Mark, watched as we struggled to carry our very heavy suitcases up the steep flight of stairs (we are young seniors). No assistance offered! Ok, no big deal I guess, if that was all that was wrong. This huge living space had only 1 small closet. Upon opening the door we were met with the entire closet taken up by somebody's musty winter clothes! Also several pairs of winter shoes/boots that were filthy. We asked what we should do? Mark's response to us was something like " no one has ever had that request before...". His solution was that WE should just move the clothes, where to we weren't sure. So we just piled the stuff on the other side of this small closet.
Next we realized that our room did not have a TV, which is not such as big deal except there was no radio, either. Mark told us that the wi-fi was excellent and we can just watch TV shows on our iPad (oops...don't own one) or our smartphones. A daily newspaper is not offered either, so news of the world was not easily accessible. Without the above creature comforts I asked Mark if the inn had any books or magazines to read, because I had forgotten to bring a book. In fact, Mindy had run into another guest staying at the inn and he mentioned that he had plenty of books included in his room. But Mark told us a forceful "NO...those books are not to be read or even taken out of that guest's room". Umm... ok I suppose!
The tiny bathroom, which had been carved out of the space, didn't have a shower. Just a bathtub. Such a grand living area deserves a larger more comfortable bathroom.
The inn appeared to have central A/C but there was no thermostat in our room. Mark said we should just open and close the vents ourselves to regulate the temperature. And for a couple of our evenings the A/C was turned completely off, even though the outside temp was about 76 degrees.
After a couple of days we wondered why our room had not been cleaned, towels replaced, generally freshened up. Over the phone Mark told us that they do not currently clean the rooms, due to Covid, but we can get fresh towels whenever we wish. A check of earlier guest reviews of this place told us that the Covid line was a lie. In fact they haven't cleaned the rooms for years before Covid!
With no indoor common area for guests the inn does not have a computer/printer for guests' use. I would have had a much easier time confirming our return flight on a computer instead of my phone. It would have been nice to be able to print our itinerary and boarding passes.
In general it felt like we were bothering the host with our requests, so we just stopped interacting with him. Mark and his partner left the inn for a few days during our stay, for a vacation of their own. In their place they have a lovely lady named Trish to fill in for them. She could not have been more helpful, kind, and courteous to us. Every day she had wonderful ideas/suggestions for the day's activities. MEMO TO THE INNKEEPERS: Hang on to Trish because she is truly a valuable asset for your business.
In closing, after the first few hours I started checking availability at the numerous inns and hotels in Springdale. Unfortunately there were no vacancies. We suggest you pass this inn by and find something else. We will not be returning or recommending this place.
Bob & Mindy Mowen
Goshen, CT