UNICO 20°87° Hotel Riviera Maya

Our stay at Unico 20 87 ruined all future stays, anywhere else for us. Our room, along with the rest of the facilities, were clean and comfortable. The staff was very friendly and helpful, especially our personal concierge Eduardo, who took care of anything we needed. We ate at every restaurant, including room service, and were more than pleased with everything we ordered. All the food was amazing! There were games and activities so there was always something to do. There were also plenty of things to do within a reasonable distance from the resort. We rented a car for our stay and were easily able to travel to cenotes, ruins, dive tours, and whale shark tours.

If someone tells you a place is dangerous…LISTEN TO THEM! I came home with a broken arm and medical bills. I do it recommend this resort. It was decent but not spectacular. Rooms were decent but in no way luxurious. I loved the location. The beach was gorgeous. The pool was nice and the people that worked at the pool were friendly. Not the fastest service but they tried.

We’ve been lucky to experience exceptional service before, but Carlos and Eduardo at UNICO 20°87° truly raised the bar. Individually, they are both incredibly attentive, thoughtful, and professional—but together, they are an extraordinary dynamic duo who made our stay absolutely unforgettable.||From coordinating daily activities and snacks to curating beautiful dinner experiences each night, they handled everything with warmth and precision. Traveling with food allergies can be stressful, but Carlos and Eduardo went above and beyond to ensure my peace of mind. They personally introduced us to chefs and wait staff, communicated all dietary needs, and followed up to ensure everything was perfect—allowing me to fully relax and enjoy every moment.||Their level of care, teamwork, and genuine hospitality is something truly special. Thank you, Carlos and Eduardo, for turning a vacation into a dream experience. You are the heart of what makes UNICO feel like home.

Absolutely amazing resort! We’ve been to Cancun and Cozumel multiple times, stayed in different all-inclusive resorts, and this was by far the best. The food and drink selection was so much better than others! Janet, our host, made us feel welcomed every day, and I could tell she went above and beyond to make each day the best. The only slight complaints (which really don’t matter to me and shouldn’t to you if you are going on vacation to all an all inclusive) were that the tv selection wasn’t the best, the Wi-Fi wasn’t the fastest, and the late-night room service wasn’t the best we’d ever had, but you shouldn’t be in your room watching tv, on your phone, or ordering room service anyways. 10/10 would go back, no questions asked. Oh, and it’s the first time my wife and I didn’t get upset stomachs, and we ate and drank A TON!

First time here for a wedding and it was a nice hotel to have one here. The rooms and resort are fairly new so that’s a plus. The staff are super friendly and accommodating. The food is just okay. Most of the buffet food in the morning wasn’t that hot unless you got a made to order scrambled egg. The only restaurant for dinner I was able to try was the hibachi place. They had decent food, kinda salty and the portions were just enough for 2 to share. The mixed drinks at the bars are a little watered down to me so either drink it straight or just drink beer or wine.

We had a really nice stay at Unico 2087. The food and drinks were solid—good quality and plenty of options. The resort itself has a laid-back but upscale feel, which we appreciated.||Our local host, Manuel, was great. He was helpful, easy to communicate with, and made the whole experience smoother. We’d definitely recommend him if you’re staying here.||Overall, a relaxing and enjoyable trip!

ALL AROUND 5 STARS!!! Unico is the definition of luxury. We went here for our honeymoon and the ONLY thing I would change, was staying longer. The room service food was SO GOOD!!! It was just as good of quality as the actual restaurants on the resort. You had a tablet in your room you could order from with pictures of the food. The restaurants were AMAZING, I’m super picky about the quality of food I eat and I have 0 complaints. Our concierge Mendoza was FANTASTIC. He checked in us every day and helped us book our excursions. The house keeping and all of the bartenders and wait staff are SO NICE and my husband made friends with all the bartenders on our trip. He misses Jonathan and Mr Anderson from the pool bar. The spa was very clean and professional. We had a couples massage, facials, and used their saunas/pools. It was very relaxing and very clean. The pool was amazing, they have a pool party daily where they play great music. The swim up bar was our favorite spot. They also have bathrooms by the pool and they were very clean. It says a lot when the bathrooms by the pool are kept so clean, the entire resort is so awesome. I would live there if I could and we are already talking about going back. If you are looking for an adult only LUXURY resort with top quality food, this is your place!!! Just be aware, when you go home it’s depressing to leave!!! THIS WAS PARADISE!!!

We have stayed at Unico many times over the years, and Unico (the hotel) always delivers. The hotel is beautiful, the staff is friendly (shout out to Astrid and Tony) and the food is wonderful. However, Vacation Makers (the new management service for transportation and activities) ruined the experience. They nickel and dime you, and transformed what used to be a luxurious experience into an unpleasant experience. Before you arrive, you have to book transport 7 days in advance but vacation makers never provides a link or email with instructions. When we went to speak with them, they were not helpful and refused to make any accommodations. Travel from the hotel to the airport used to be a private shuttle—now for the same price, you have to travel in a full bus and stop to pick up passengers from other hotels. In short, Unico was much better without Vacation Makers.

Three couples went to this hotel for 4 nights, and had two different experiences. I can only speak from my experience and overall it definitely met our expectations. I did keep a running total and saw 81 iguanas, 6 coati's, 5 agouti's and lots of beautiful king yellow birds over the four days. Eddie at the pool bar was everyone's favorite, Astrid in the Unico 2087 grill was perfection, and our "host" janet was MIA never saw her only got a text 1x but never again. The food at the 3 restaurants definitely had incredible flavors. (Pro tip: we would order every appetizer, multiple mains and multiple desserts all to share and the staff didnt bat an eye) I wish there was some kind of snack spot where you could get crackers or bars, but the only option is meals or breakfast pastries/smoothies (inez cafe). Room service is not a good idea- at least for breakfast, took 1.5 hours, we eventually left the room to get breakfast. Mexico is having a major seaweed problem, but UNICO had a tractor out there every day cleaning up the beach. The white sand is velvety. The turquoise waters were incredible, perfect temperature & sea-thru! We went kayaking twice right off the beach, unfortunately, the snorkeling was canceled due to bad visibility. We did the shared (included) Transportation to and from airport, no problems just another 1-1.5 hours before your long flight home. But was AC and kind driver Would we go again, Probably not but did we have a great experience, yes.

I meannnnnn it looks great on the surface level. The staff are nice, the backdrop is beautiful, it's right on the beach, the rooms are esthetically beautiful in a warm brutalist style, the bed is very comfortable and drinks are flowing. My issues are really starting after this with quality, value, accessibility and the food. I'll preface this by saying the rooms aren't cheap. It's $800 a night for the standard swim up room we were in and it was a three day minimum through a travel agency. Quality: you are supposed to have a concierge dedicated to your room and stay. I never heard from anybody and didn't get a single check in like my neighbors did. They ask as part of the pre screening what type of pillows do you want, the signature mixed drink in your room, the scent you want and so on. We didn't get the pillows until ordering them again, we didn't get the liquor for the mixed drink even after following up, the in room scent lasted for all of 15 mins, the turndown service didn't come until the 3rd day and we were leaving the next day. If you are sitting too close to the swim up bar (30ft away) you don't get service. We moved the next day and Euginio took care of us, which one of the two stars this review is getting for him being the only attentive one Rooms falling apart around with rotting some of the doors, tiles coming off the walls in the pool, resurfacing of all the public pools is needed with noticeable wear from foot traffic. Hot water in the room and across the resort was basically nonexistent which after a day of traveling or being in the pool you feel like you can't get clean Value: The drinks are a bait and switch in large part. All the bottles on the walls aren't used unless you specifically call for a liquor. If you don't say tanqueri, you are getting a bargain bin gin and so on. The frozen drink also didn't have really any alcohol in them and we watched them separate to see if there was liquor that would float to the top. A good portion of the swim up rooms face the lawn and main pool so you have virtually no privacy in it and you may have a room that doesn't get any afternoon sun from the building shadow. God forbid you got one of the rooms with the private bathtub. Those are virtually unusable as all of the balcony's are glass so everyone can see you. A Massage is $600 for a couple at the resort which is nuts. Noise from hallways and other people at all hours even on the edge of the resort. Accessibility: Who puts a Members only pools when you are already dropping $3k for a 3 night stay? There are reserved Lounges that no one tells you how to book by the pool. Lack of open restaurants at certain periods during the day and can't even supplement it as there is an Extremely limited room service menu. The entire beach unusable so mark that off your list Food: Food is my favorite part of any vacation but at this point there's not much more to say. Everything was just off slightly with variations. Cinnamon in sushi, donuts that weren't sweet, hard pancakes, menus only with qr codes. The heat lamps didn't work at the buffet, every sit down meal was 2 hours minimum but when they wanted you to leave they would come over with an iPad and ask you for a survey. Overall a 2/5 would not recommend to a friend for a vacation.

Flew the husband to Mexico for his 40th birthday! Airport transfer was a little sketch when our driver asked to pull off to grab drink BUT it was fine . From the moment we arrived at the hotel the service was 100% focused on us. Our personal assistant was able to book our dinners and events. He even helped me decorate the room to surprise by husband on his actual birthday. Beautiful resort.

A great place for a family trip, essentially a land cruise. The customer service is incredible though at times a little aggressive, obviously incentivized to sell up. Beautifully manicured and comfortable to plush accommodations. Three or four days here is optimal, while it offers a variety of restaurants options, despite differing cuisines, starts to all taste the same by day three.

Who doesn't want to feel like royalty? We had a fabulous 6 night stay in at Unico. The staff is extremely friendly. They all speak amazing English, communicating is never a problem. Poolside drinks go swimmingly. The resort has several pools: a "quiet" pool, the louder central pool where they host games and exercise classes, and a couple others sprinkled around. The property has five or six restaurants on site that are included. My favorite was the Italian one, the breakfast buffet hits the spot, but the sushi place is a skip for me. The ANIMALS! There's lots of iguanas hanging around, and these little lemur-like monkey guys that WILL try to steal some french fries. The beach was kinda rough and had lots of seaweed when we were there in June, the staff told us that the beach is prettiest in winter, around February. I didn't spend much time on the beach, as it was simply too hot and too far from the bar. There are some characters that hang out around the entrance to the beach. Some guys selling weed and maybe some other stuff (I don't know?) and a couple people offer massages on the beach who are not part of the resort. I heard the beach massages are better than the Unico Spa ones! Although I don't have much other resort experience to compare this to, I think Unico is a great option. It is quite a far drive from the Cancún airport. Keep that in mind when making travel arrangements.

Came here to stay for a day at Unico. Although not there for long, we enjoyed every second of our trip here! The food here is fantastic! The drinks are wonderfully made, and the staff here is seriously some of the best in Mexico! Everyone who stays at Unico is extremely friendly and I can see why, when you take care of the guests, they will be in the best mood. This magical place in Riviera Maya brings the best out of people! A few people I want to mention that made our day trip here memorable: Coni, HOF pool server Marco, pool bartender Alejandro, butler at Unico

Beautiful Resort, Food Positioning and No Accountability As someone with over 20 years in hospitality, I rarely write reviews like this. But our experience at UNICO 20°87° warrants it. We attended a friend's wedding at the resort. Initially, everything seemed perfect. However, after dining at Mura House, I became violently ill--fever, chills, dehydration. A resort doctor treated me in-room, and I incurred $326 in medical expenses. I missed the wedding. Another guest who ate the same lobster dish had identical symptoms; our partners, who ate differently, were unaffected. When we reported this, staff dismissed it, suggesting alcohol was the cause and stating food poisoning "doesn't happen at UNICO." I wasn't intoxicated; I was sick. Other issues included a broken in-room coffee maker that was never fixed, turndown service only on the final night, and a "Local Host" who never introduced herself. I filed a formal complaint and requested to speak with a manager--no response. Hotel staff were defensive and never took accountability. They blamed us for getting sick and never addressed our other issues with the service. UNICO refunded the doctor's visit but not the expensive medications prescribed by the physician or anything to make up for lost vacation days and the irreplaceable experience of attending our friend's wedding. While the resort's aesthetics are impressive, true luxury is reflected in how issues are addressed. If you're considering UNICO for a special occasion, be prepared for potential shortcomings in accountability. Still hopeful UNICO will make this right.

A bullet review: Expect 30 minutes getting thru customs Expect 30 minutes picking up checked luggage Expect 30 minutes waiting for van ($175 round trip) no water or beverage offered-buy a bottled water for the one hour+van ride to Unico Bring $1 bills to tip great service Bring bug spray Staff incredibly gracious and helpful Check in was crowded and slow Room was immaculate and hotel was the same Swim up pool king room was awesome and would reserve the same style again If you like quiet ask for your room to be located away from pool with music There is a quiet pool available with bar and food! Loved it! There's not a beverage the bar can't prepare Expect room service to take 30-45 minutes Concierge was a joke, didn't get any call until day two-I learned all of the processes from friends and other staff. Not a 5 star hotel. Blackout curtains are awesome if you need a nap No microwave Pepsi only products Bring sunscreen it's pricey at the resort Bring a floaty if you don't want to purchase An insulated mug is a great benefit to keep your beverages cold-the bar will fill Wicker hats are in your room and can be painted Limited snack basket-if you enjoy sugary teats (licorice, M&M, sweet tarts...) bring a couple Beach towels are available The power went out several times for short periods of time. Don't forget to bring your phone charger. QR codes are popular-the WiFi is poor don't hesitate to ask for a menu Last comment: concierge put an incredible negative aspect on our stay. Learning the ropes on your own when paying $500+ a night, after two talks with management, hearing "we're busy with a lot of customers ", was unprofessional, and caused stress on vacation. Tip the staff that do their jobs happily. Put a tip under the pillow for housekeeping (they are amazing), tip at each meal and don't forget the bar staff.

Waste of money. Other inclusive were less expensive and nicer looking amenities. Lack luster events and activities. Wraps up early. Boring for us. Tried to hard sell us on vacation package services. Relentlessly follow up if you even show interest. Fumigated hotel during our stay, smelled awful. Everything feels rehearsed. Everyone expects gratuities. Bottle sunscreen costs $35. Sunglasses $80+... don't let them fool you about spa services and "75% off discount". We paid the same for that as we would have elsewhere AFTER the "discount". Paid $113 for transport because resort charges $165 for the same service if they book it for you. Tour companies about 25-30% cheaper if you book yourself. Would never stay again

Absolutely incredible resort! My wife and I stayed 6 amazing nights at this place, for our honeymoon and it won't be our last visit. Room: absolutely incredible. You really feel like you're staying at a 5 star hotel (and I've stayed at a few Four Season Hotels and this is right up there). The bed was also super comfy and the AC always kept the room ice cold. Our room also had a swim up pool which was awesome and super relaxing. Food and Beverages: food wise, this place is incredible. I honestly had so of the best things I've ever had at Unico. By far the best part of Unico! That said.. the alcohol is watered down which isn't too bad since it's free and super hot outside (alcohol and heat aren't the best combos). For stronger drinks, go to the bar adjacent to the main lobby - really cool place to hang out, as well. The rest of the resort: the architecture, styling and atmosphere are also ace - and the resort also smells incredible, from this amazing and peaceful scent in the main lobby to the toilet paper (yes, the toilet paper is also scented). It's the little details that makes this place a true 5 star hotel. Staff and local host: incredible. Everyone acts with kindness at urgency. They're always smiling and greeting you, even when walking by. Our local host, Alberto was also incredible - highly recommend his services. Overall, this place is so much bang for the buck - highly highly recommend it!

My wife and I just stayed at UNICO over NYE. It was great experience overall. Pros: The quiet pool is a great option if you are wanting a more relaxed setting. The entire staff are very helpful and were prompt with requests. The room exceeded our expectation. Although the food was subpar in my opinion, they really catered to a wide variety of tastes. I think they asked us if we had any food allergies every time we went to one of their restaurants. I really appreciated this. Laura was our "go-to" person for questions during our stay. She was incredibly prompt and professional. She meets with you once you check-in. Cons: Be mindful of a "sales pitch" you will be presented with when you arrive. They try to sell you their vacation club package. It draws out the check-in process. They also try to hit you up when you depart as well. If you aren't interested, please be assertive about it because they will continue to press. Because we were there during a busy season, you can expect quite the crowds around the property. If you plan to go to one of the pools, go EARLY. The beach chairs do fill up. I wish we would have read about that beforehand. Comments: The ride from the Cancun Airport is about 1.5-2 hours, however, our driver made it in just over an hour. Thankfully, we avoided traffic. Make sure to arrange your transportation before your stay. I would definitely recommend this property to anyone who might be interested in visiting the area.

Christmas in Mexico! So far it's a great experience. Not sure the low reviews. I think I little bit more research goes a long way. Personally we enjoy the place. Thank you for all staff who worked during the Holiday!

Wow! What a resort! This place was tons of fun and had me wanting to stay even longer. It is an all inclusive resort adults only. My wife and I stayed for 3 nights and had the chance to try all the restaurants and most amenities. We had a breeze checking in. The entrance is grand and comfortable after a long flight down to cancun. The staff brought over cucumber waters, and even offered us some adult drinks. We were taken to our rooms and shown the resort and where most of our time would be spent. I believe every guest comes with a personal concierge for questions about bookings and events. The rooms were peak luxury, a getaway within a getaway. They even have a huttub on the balcony. The pool side had plenty of events, live music, popsicle stands, and even water games. It was my first time playing water volleyball and I had a blast. The food was also very delicious and fresh. The cooks were helpful with accommodating food allergies. The food was unique and had a wide variety. I would highly recommend this resort if you are looking in the area!

Amazing resort. Went here on a work/leisure trip and it was an absolute blast. The resort has everything you need so there's no need to leave. There's a few clothing shops with the cutest resort attire at affordable prices. There's a chocolate shop, wine tasting, souvenir shops, convenience shop in case you forgot sunscreen, aspirin, etc. The list of shops goes on. They also have over 5 different restaurants to choose from. Mura House is a must try. The Asian cuisine there was delicious. We also ate at the restaurants by the pool a few times. One thing I didn't really care for was the lack of authentic meals. Most of the meals seemed more Americanized to fit the touristy vibe. 20.87, one of the pool restaurants offers a breakfast buffet which was so delicious, and there was also a mimosa bar. Each restaurant also has mock tails and vegan options to choose from. The staff were extremely friendly and attentive. I would recommend taking out cash at the airport to have USD for tips. The resort has an atm machine but it only shoots out pesos. You will get assigned a concierge that will let you know of the daily events happening each hour. There was always something fun going on like water aerobics, pool volleyball, silent disco party, bingo, etc. The spa is also a must try. That was probably the best hot stone massage I've had in my life. I would like to give the last honorary mention to the rooms and the beach access. The beach is right off the back of the resort with easy access and stunning views. There are cabana chairs out there and you get table side service of food and drinks. Each room that isn't on the bottom floor has a heated jet tub on the balcony! This experience was amazing and I will definitely be back with more people!

This was our 1st ever adult only inclusive accommodation that we stayed at. We were here for a co-ed bachelor and bachelorette celebration, July 4th weekend. Prior to our arrival, we had filled out a section about mixology and pillows, and we were welcomed with it on our arrival. We were on the 4th or 5th floor and had a balcony view with a tub. If you had a stay on the 1st floor, you would have a little pool section to yourself outside of your room. Staff was friendly anytime we encounted them.The rooms had a stocked mini-bar (drinks - soda and beer along with snacks). They have an app which you can make reservations through and also see what hotel activities were going on for the week. The food places were nice, some requiring reservation prior. All locations have QR codes, one for drinks and one for food. As it is a all-inclusive, you don't need to pay anything or charge anything to the room, unless you chose one of the food choices that have a $ sign next to it on the menu. The restaurant workers' do very much appreciate tips in either pesos or USD. Food presentations were nicely done when delivered to the tables. Restaurant and poolside alcoholic drinks were watered down, unless you ordered a solid shot of hard liquor. Room service was definitely a high point from our group who also stayed here. We had only taken advantage of ordering breakfast early by leaving the selected menu choices outside prior to 2am, after a night of drinking. At the pool. ORDER THE OCTOPUS CEVICHE. It definitely has a kick, but it is SO GOOD! We placed an order for this several times whenever we were at the pool. Members of our group were also a fan of the wings. If you go to the quiet pool, that's right where they cook the food so you'll get your food faster there. Mura House | DINNER | We had a show of the teppanyaki, yakitori, and sushi. This required reservation for us as our group was huge. We ended up having to divide our group as we had 20+ people and had different times. The meat was super tender and the drinks were tasty. We had a set menu and had the choices of ordering drinks and desert. Everything was tasty. 20.87 | BREAKFAST | This was the place to go for AYCE Breakfast/Brunch Buffet. There was always a line. The options were decent with breakfast options all around; pick your toppings for your omelette, fruit area, yogurt area, pastries/bagels/bread area, bacon/scrambled eggs/potatoes, and agua frescas. After a night of drinking, you would want to go here. After a regular night, it's also enjoyable to go here. Due to it being busy, sometimes it might also be good to sit outside to eat so you don't need to fight for tables. Just make sure to get a table in the shade. 20.87 | LUNCH| They serve a bread basket, different breads to try. Because we liked the octopus ceviche, we decided to try their version here. I prefer the pool one as it was much tastier. The sashimi is quite fresh, but comes in quite miniscule pieces. Make sure to order due to sizing. I thought the food selections we chose were okay. We ate here after finding out that the breakfast we had at Mi Carisa wasn't enough, and we were still hungry. 20.87 | DINNER | The team there sat us down due to whomever arrived (in 3s, 4s, 5s) as we had reservations. They served bread in the beginning and took our drink orders. We ordered crabcakes, argentian empanadas, beef filet, rib eye, fish of the day, grilled octopus, and the creme brulee. I enjoyed the crabcakes and the empanadas. A table next to us ordered the Grill 20°87° Style * $62.00 USD | Cowboy, shrimp and caribbean lobster accompanied with a selection of roasted vegetables marinated with our chimichurri sauce, which looked like a big ass order. It looked pretty good, as it definitely smelled amazing. Mi Carisa (Italian) | BREAKFAST |They do serve mimosas besides their fresh juices, smoothies, and coffee.We ordered the chilaquiles, rancheros eggs, and something else, along with a side of bacon. Make sure to order more if you are sharing family style. Mi Carisa (Italian) | DINNER | Bread that they serve in the beginning is dangerously good with the balsamic. They have one that looks similar to pita bread cut into fours. I ordered the mushroom risotto and really enjoyed it. It was creamy and flavorful. A lot of members in my group enjoyed the Truffle Tagliolini. Cueva Siete (Mexican)| DINNER| The High Tide Tuna Tostada and Rib Eye tacos were hits in my table. We ended up ordering too much appetizers/tacos so didn't have space to jump into main entrees. Cafe Inez | Open until 12am that served pastries, paninis, and coffee. They also made smoothies and had pudding choices available. This was so great! You can take a things to go when leaving the hotel. Overall, we enjoyed our stay here and would want to return, but we have other incoming life events that will prevent us from doing so.

Pros - Housekeeping was amazing and clearly cleaning 1000%. Grounds keepers also constantly cleaning. Loved this. The grounds themselves are lovely and well maintained. The spa was phenomenal. I have been to many high-end spas with mixed results. My service technician was terrific for the 80min massage, and the water experience was also top level. The service in the spa was wonderful. I loved how they guided you through it all. The dancers in the club for the evening shows were fabulous!!! They were a definite highlight point in the experience. We also really enjoyed the Mayan coffee experience at Cueve Siete though the rest of the food there was some of the worst we had on property. The rooms were very lovely and certainly a pro. They were spacious, well maintained and felt luxurious. The towels, however all should be replaced with thicker ones. The service attendants around the pool were all great. Cons - 3/5 treadmills broken the entire length of my stay. Lack of variety of free weights. Gym felt constantly crowded without enough equipment. The food was so so. Some was good, some moderate, some not good at all. The drinks were all very very watered down. Some areas like the bottom of one of the pools need to be fixed. The loud club music at all hours on property is a def downer. Consider some spa type music for a more serene vibe. If u must have a club pool area keep the music to a moderate level so it doesn't annoy the entire resort. Would be nice to have sheet/towels covering the pool chairs that are changed btw guests and nicer towels here too rather than the ratty ones they provide. The resort is a bit far from Cancun airport. When I saw it was Riviera Maya I assumed it was near Mayakoba. Not so. It's another 45 min past that so almost an hour 30 to the airport. It felt like management could make some small changes to big result to elevate the experience. All in all, I'd say if you want a lower budget all inclusive that feels a little luxury this could be it if u don't mind a pretty long airport drive.

Let me start by saying the power at the resort was out for TWO DAYS. My in laws got stuck in the elevator. The staff had nothing to say, but "it happens". We visited Unico for our wedding. It was the most unnecessarily stressful experience. Carolina Gonzalez should FIND ANOUTHER DAY JOB. She is the most unprofessional person I've ever come in contact with. She PURPOSELY RUINED OUR EXPERIENCE. She intentionally booked the wrong services for us at the JOKE of a spa which resulted us in losing the money we spent on the services and we never got the service we initially paid for. To say her communication skills are less than adequate is a major understatement. Maria, our personal host was sweet but extremely negligent and careless. My husband was in tears due to her inability to do her job. Specifically she not only failed to book the dinner for our wedding night, but also failed to book the dinner for when our family arrived at the resort. I also asked for my mother to walk me down the aisle at our wedding and they would not allow it. I was beyond upset. As for the hotel, I heard it best from another guest, "it's nothing to write home about, but at least it doesn't make you sick." You can't get the same drink at every bar. Not one bar knows how to make the welcome drink which is so confusing. This place is always looking for someone else to blame, but can not find a solution if it's in front of their face. AIC STAFF work to do the bare minimum. The restaurants are always completely booked and your reservation will never be valid unless you go to the 20 87 restaurant. The pool bar food is the worst on the property. Room service will always be a bad. Things that are meant to be hot were always cold and things meant to be cold were always warm/hot. We even tried to order a bunch of stuff hoping that something would end up being decent..... I've never wasted so much food in my life. I didn't have one smoothie that wasn't completely separated. This hotel is not solution minded they look to give excuses and provide the bare minimum. If you don't do their "welcome"/sales pitch they'll call/ring you in your room early every morning until you do. Unico is not for you. It's for the staff.

I recently stayed at UNICO 20°87° Riviera Maya Resort and, unfortunately, my experience was marred by a bout of gastroenteritis on my last day. After four days at the resort without any other exposure, it was clear the illness was contracted there. Despite the resort's assurances of high hygiene standards, my symptoms and the timing strongly suggest otherwise. I believe the illness stemmed from a drink in what appeared to be a poorly washed cup. Despite only having a few sips before returning it, I fell severely ill a day later. The resort's doctor diagnosed gastroenteritis, but the management disassociated from this diagnosis and the doctor himself when it implicated their facilities. Their response was dismissive, focusing on general hygiene protocols and suggesting other factors like dehydration or changing diet (only diet change was eating and drinking there for 4 days prior). They refused to provide any remedy for my medical expenses or any other option to remedy the situation. They kept citing that the doctor is an external service, not part of their resort, despite being integral to their guest care. I'm disappointed with how my concern was handled and their refusal to acknowledge or remedy the situation. This experience has left a negative impression, and I hope future guests do not face similar issues. Service- 2/5 - staff was good, the concierge you get assigned is nothing but someone texting you the days events. Which can basically be something posted on the hotel site. Location 1/5- be prepared to pay if you come from CUN airport. The beach isn't picked up and the sea weed isn't raked like they claim. Rooms 2/5 - typical of a resort. But ours smelled of mildew at times. The cleaners skipped our room at times and we had to request service. Ours also had key issues and it took about a hour after check in to be able to leave our room bc we didn't have a working lock.

Overpriced for what it offers. We came because it looked so fun on tik tok, unfortunately many of the activities weren't explained well nor available. Each day we sought to make it different only to find another false promise( let down) Coffee order ignored Followed around in stores No chocolate experience, told it was booked but it wasn't

Horrible. Here now. They won't let me in the restaurant bc my shirt is "sleeveless" In a taxi now to another restaurant. But they are letting a big mama with an Aeropostale spaghetti strap and cutoff jorts in.

Absolutely terrible house keeping service. Basic necessities like towels, washcloths, tissues, coffee and sweetener, etc not refilled on daily basis. Had to call 4 times to get serviced. Still waiting. Missed my dinner reservation. Still waiting. Again basic necessities not asking for much

I never really complain, but if you can stand real clear of this place you should. They will OVERCHARGE, They will make everything a problem, they are super slow. This is NOT a place you want to stay at. There is other places in the area that are a lot better.

Amazing food, cocktails, and resort! Only negative would be the long check in process but overall it was an amazing all inclusive resort

For once, I didn't feel like I was at an all-inclusive being treated like another tourist. The amount of time and effort that goes into the food and beverage program at Unico is reason enough to visit this spot. Mixologists and well known chefs have poured their time and passion into the fresh seafood dishes, the cocktails full of fresh seasonal ingredients and an attention to allergies like gluten and dairy were extremely important to all staff. Then, the pool area hosted fun activities and music throughout the day, setting you up for a relaxing day. 10/10 recommend the room with the swim up pool where we ate in room dining snacks and sipped on Paloma's. The beach was lovely as well! But yes, why not the 5 stars? Well, unfortunately there were some questionable moments of sales pitches that made it uncomfortable. Like many resorts, par for the course, but didn't expect it from Unico until we noticed it more and more as our trip was coming to an end. Lastly, and this is just a random item worth noting - if you're a wine drinker, this isn't the place for you. Otherwise, if you're in the mood for an all-inclusive, do Unico!

We stayed at this resort this summer and for the first time at an all inclusive, felt like we'd want to return to the same resort again in the future. Usually we like to try new destinations and a variety of resort experiences, but after a week here I felt a strange feeling..a reluctance to go home! It made them selling us a deposit on a future trip for a discount pretty easy. The highlights were- our room was perfect. Ocean front with gorgeous views, the most comfortable resort bed I've slept in, even a welcome bottle of tequila with mango juice to make some in room margaritas. The staff was incredible. From poolside to room service to restaurants to cleaning services.. They went above and beyond. I've never felt such a constant impulse to tip in a no tip expected resort than here. I wanted to show them how much I appreciated them making our trip so special. The food was outstanding. We are bit snobby when it comes to dining expectations and we did not have a bad meal. Gluten free was so easy here I never went without any thing. I used the gym daily which was great and while I usually don't indulge in the spa services, the massage I ended up getting was actually incredible and she did a better deep tissue than my medical masseuse I see back home for my chronic pain issues. Lastly there were only a couple shows to see while we were there but the dance routines and cabaret were really in a class all their own. I'm hard pressed to find any negatives but there are only a couple things worth mentioning that were maybe less than ideal- The beach is not great, but not much the resort can do about that, it's just what it is. The main pool gets really crowded and loud, luckily there are two other pools to choose from that are quieter. The drinks were not great. I had trouble finding even one day cocktail that was mixed well that I enjoyed drinking, but the wine at dinner was all really good. In summary I'm already dreaming of my return vacation and what restaurant I'll eat in first!

I feel like this resort is an outstanding three or possibly four star resort, but classifying it as a five star property set our expectations pretty high and I wouldn't say our experience lived up to all their awesome social media content. The grounds are gorgeous, as were the suites and views, but the sales / timeshare pitching gave me more anxiety and agitation than I should have had to experience on vacation. We attempted securing dinner reservations both in advance and immediately upon checking in as well as throughout our stay with our butler which felt cumbersome and despite tipping generously, failed to accomplish us reservations at all the places we wanted to try. This would have been tremendously more disappointing, had the food been consistently good but sadly the being "a great place for foodies" hype was just that...hype. I don't care what you serve.... if it is supposed to be eaten hot and comes out tepid, there's no way it'll be rave worthy. Luke warm to cold temperature was how most of our meals were and that coupled with sparse premium spirits made this place feel much more suitable for a teenaged or "just turned 21" age range crowd that would be more easily pleased with insta-photo back drops. I, contrarily was pretty turned off by all the bottom shelf libations and mixed fruity cocktails being pushed my way when all I was looking for was something I could enjoy without fear of a headache or stomach ache the next day. While our experience was not horrible, I would not recommend this resort to anyone over the age of 25.

Good food, nice room-although we had several issues with the TV and phone in our room. Overall, the grounds are nice and well kept. The lobby was clean and the staff is helpful. Several of the restaurants required reservations, but we weren't aware until we arrived. At least 2 of the restaurants were already fully booked when we arrived.

Very nice and quaint for a romantic getaway! This hotel is perfect for any adults trying to get away from reality. Although I will say, the AC in the bed rooms were the greasiest.

fantastic hotel in both of our visits, 2018 and 2022. Around the pool, our favorite attendent was DannyBoy who took care of us for several days. in the evening activities, Angie made things really fun.

Yucky stuff first. This is a 90-minute drive from Cancun airport. After a six-hour flight, we were bombarded with 'choose a scent' for your room. I had a few communications via e-mail, noting that we would be there over the Christmas holidays and my birthday; I requested a room on the fourth or fifth floor after reading reviews on this site. As a former corporate travel agent, I understand a 'specific' room might not be available. However, I find it difficult to believe that there were NO rooms available on either the fourth or fifth floor and it was not until 4 PM the next day our 'new' room was ready. By the way, the best room (#4512) for us. The resort was at less than 50% capacity. · No instructions on how to operate the thermostat, it was a constant 'hit a button' and hope it works. · The television channels are very sparse. Plenty of sports channels, however, no HBO or other premium channels. No closed captioning. · The Nespresso coffee offerings were Strong, Stronger, and Curl-Your-Hair! If you're a tea-drinker, not sure of your options. The seating in the lobby and Balam Bar is not accommodating for anyone over 40, over 6' or overweight. They are so low-to-the-ground and the leather sling chairs aren't comfortable for anyone. Watching their Legendary assistants (timeshare salespeople) making their pitch while hunched over the lobby tables to communicate was actually sad. · The paper bags used at Inez (Cafe/pastry shop) constantly came apart while transporting food. There's a perhaps 5' empty space against their wall which I think would be a great spot for a 'free library' (take a book/leave a book). · I never saw a menu for wine offerings at any restaurant. House red or white. If you're looking for more variety, they do have some wines at an additional cost. · Not offering sake for sipping at Mura House (Japanese) seemed odd. I did discover a 'sake menu' however, the prices were over-the-top and our favorite (Jumani/Ginjo) wasn't offered. BTW, Angel is the manager. He made it a point to walk out and greet us whenever we passed Mura House. On our last night, we opted for the hibachi. After the meal, Angel brought me a friend ice cream dessert with a Happy Birthday candle! · Cueva Siete (Mexican) was very noisy. The music overpowering the conversation. Our ceiling light reflected onto the glass of a framed print. We only ate there once. · The NYE dinner show was over-the-top. Decorations, food, entertainment. all set in a stunning space through a garden. Reservations were required. We were told the garden would be open at 6 PM and were turned away and told it would be 6:30 PM. In fact, less than 50% of tables were occupied by 8:00 PM and no appetizers were offered. I asked a server for some bread to absorb the alcohol. The 'salad' consisted of a few greens chopped - no tomatoes, garnish, croutons, etc. My salmon was perfect.  · While the performers were first-rate, I might have spellchecked the various platitudes displayed on the projection screen beforehand ("Don't let little THIGS, etc.")! Photos of the property or of Cancun may be more interesting and colorful. Guest are assigned a ' Local Host' for their duration. Arturo was simply amazing! When you're instructing 'local host' candidates, Arturo would be the standard-bearer. We were guests for two weeks over Christmas. I mentioned my mattress seemed 'lumpy' - (perhaps all hotels should have a policy where mattresses are rotated and flipped twice-a-year)? Arturo arranged for our mattresses flipped and rotated. I asked how to procure a different pillow and Arturo brought me the perfect size. I lamented, while sitting by a pool, that my one-week-old iPhone 11 wouldn't keep a connection and I was so frustrated. Arturo asked if he could take my phone and charger and check it out. Ten minutes later, "I've got some good news and bad news. The bad news - your phone is fine, bad news, it's your connecting cable; good news, we have one available in our gift shop, would you like me to purchase one for you"? Done and done.  He was what a Major Domo should be: prompt, courteous, efficient, and non-cloying. There is a hand-drawn postcard that is a map of sorts. Not at all helpful. I was sad to discover the Escondido pool (adjacent/behind 20 87) after a week. We took the Tulum/Lagoon tour consisting of going to a 'pharmacopeia' which was teeming with vendors selling most anything. Our guide gave us a little sticker with his name; he gets a cut of whatever is purchased. This is an outside agency affiliated with many other resorts in the area. I did purchase a silver and opal ring ($200 USD down from $500) and I love it. I took the Zipline Express tour. Hilarious to find WiFi in the middle of a jungle. I did it. Over 70 and ziplined for my birthday! Oh, Yeah! Stop one of the falconers and gently pet a falcon. The falcons are used to keep the blackbirds at bay.

Stayed here recently for a belated honeymoon trip and overall had a good time but thought some things were overhyped. The good: We were upgraded to an oceanfront suite which was a nice surprise. The room itself is beautiful and well appointed. The grounds and hotel are very beautiful and modern, everything is super clean. The food overall is very good, especially Mi Carisa, the Italian restaurant which was amazing as well as their Mexican restaurant Cueva Siete and steakhouse Unico 20 87. All of the staff was very nice and welcoming. Also, the spa was amazing. Not so great: they didn't explain anything to us at check in. If I hadn't done my research prior to arrival, we wouldn't have gotten any of the so called added perks - aromatherapy in room, mixology in room, that there's an app, etc. Room service was pretty bad - the food always arrived cold or lukewarm. Also, it took 3 nights just to get our first requested turn down service, never received any aromatherapy that we could tell. Getting a decent pool chair is impossible unless you reserve your spots prior to 7 am. The beach: we came here because we were told they cleaned the beach of seaweed every day. Well, not that we ever saw which was a huge let down. The time share pitch: it was 90 minutes and they weren't overly pushy for us which was fine. We got $150 towards a spa service. However, they jack up the prices of the spa services to incentivize you to do the presentation- after you do a presentation then you only have to pay 25% of the actual list price. It's whatever. Overall, it's a super nice property but for the price and service levels we got, we'd probably pass at going back in the near future.

Great hotel staff, food, & fun! We loved our stay! Lucho the hotel mascot was a neat sight through the stay also. A new favorite place to go! We have stayed at a lot of resorts! This one did not disappoint!

This is a solid all inclusive resort. The service here is top notch. You just need to create your own experience if you do come here. The entertainment is none existent, this is not a party resort by any means. You'll be sure to enjoy your stay as long as you have a game plan. Here are a few highlights: Oceanfront rooms are fantastic, great showers, balcony with a hot tub. Maids come clean your room twice a day, please leave a tip, they do a truly awesome job. The Spa is a must during your stay. Gym is right next door. Thoroughly enjoyed them both. Get the body scrub, you wont be disappointed. The food though not great across the board but there were still good options. The Mura House and the lunch at 20 87 were my two favorites. Would've been nice if they had more Mexican options. Common dishes like Tamales, burritos or frijoles were on existent. Theres a quiet pool and an activity pool, both were nice though I spent most of my the quiet side. The beach was beach was nice, this is where I spent most of my time. Just watch out for the rocks when you gett in the water. The Hotel offers an app to enhance the experience. You can order room service, make reservations among other things. Its a good looking app but theres much room for improvement. Great resort overall. Again, I wish it had mote of an authentic Mexican feel, whats the use flying to mexico and feel like Im still in the U.S. then again, most resorts are this way. Perhaps Im in the minority, but thats my take. The Hotel layout was nice, very easy to get around. Ideal for those looking to unplug from the everyday world.

Absolutely beautiful. 1st time here and loved it. I have been to other resorts and I love this one. Smaller in size which is great but yet plenty of room to have fun. Night life doesn't have a ton of choices but still had a great time. Food very good and the service is amazing. I would definitely recommend this adult only resort.

Wow wow wow, where do I start? How about the arrival. Wet towels to freshen us up as we walk in, and we are greeted by our last names (probably obtained from the entry guard house). This property is owned by the HARD ROCK brand, but with less noise! And, the alcohol wasn't watered down! Most noteworthy: the food: DELICIOUS. - unlike most all-inclusives, the evening meals are ALL nice restaurants with table cloths. NO buffet whatsoever. But that's ok, casual dress is acceptable, as is dressed to the nines! - the breakfast & lunch buffet restaurant, "20-87" turned into a steakhouse when we visited in the evening, no reservations necessary. - the MURA HOUSE Asian features three concepts, 1. sushi bar with no reservations necessary, 2. hibachi grill, or 3. Japanese menu. - CUEVA SIETE is Mexican theme, but includes steak and seafood. MI CARISA has an Italian flair, intimate and personal, get there early and enjoy a drink in its personal lounge. But, no bar service for drinkers who don't have food reservations. This is a popular place to eat, so do make reservations, unless you want to eat outside. Outside is walk-in. We thoroughly enjoyed INEZ. This is a coffee, pastry, and light food hangout. Like a Starbucks with better food. There were probably 20 pastry choices, each great. This place is FAR from Cancun, but it's not remote. There are other adjoining resorts, and the beaches are fantastic. Evenly sloped and easy to walk, unlike Los Cabos.

"Unsafe" all inclusive resort. Approximately 650 adult guest with unlimited access to alcohol and never once did we see security walking around. Very unusual and unsafe! Following a couple ugly and glaring incidents management could not produce evidence of any security other than dependency on bar staff and cameras. What a joke. Apparently this is nothing new to this high end resort carving overhead and compromising the safety of both their guest and staff. Management has been schooled on how to lie and deny. There are lots of nice safe resorts to choose from. Unico Riviera Maya is one to avoid.

WARNING THIS PLACE IS UNSAFE. Be careful. We had a very scary situation. We got drugged, and we were given altered alcohol. Tampered drinks that made us very sick. We lost consciousness of ourselves. We were in danger. We were lucky that one of us was completely sober and was able to care for the rest of our group. They made it seem like we had no control of responsibility for our drinking. That was not the case. We lost consciousness in a period of 3.5 hours. That is just so wrong. We could have died. Be careful

My husband and I just spent 5 nights at Unico and enjoyed it. This is our second time at Unico as we really loved the resort last year. We have been to several all inclusives in the Cancun hotel zone and also a couple in Maya Riviera, this was our favorite so far even though it is further to get to. I love the decorations at this resort, so many nice spaces to spend time in. Good - friendly staff, great restaurants for all-inclusive, ability to find open chairs at the pool, was able to avoid the timeshare people, specialty drinks were delicious and not watered down, loved our room with swim-up pool and outdoor swings, spa treatments were so relaxing, good gym, love Bar Balem, great coffee at the cafe, fresh fruit for breakfast Bad - pool service can be bad depending on where you choose to sit, local host didn't really talk to us the whole time, some loud guests late at night Overall, we had a really nice and relaxing time at Unico. We spent most days between the beach and poolside. One day doing a tour off campus- Emotions Native Tour is highly recommended for ATV riding, zip lines and swimming in a cenote. A few tips- 1) book everything (restaurants on OpenTable, spa, activities) before you arrive so you can just relax. 2) avoid the timeshare pitch 3) bring dollar bills to tip the staff, they really appreciate it and you will get better service 4) find a poolside chair near the main pool, you will get better service 5) read reviews for the restaurants to figure out what to order 6) avoid paying an ocean view or front room unless you are on the 5th floor, you might be able to see the ocean through the palm trees if you are on the lower floors

Alberto the local host- good luck with him. Takes roughly 2-3 hours to respond. Overall great experience but the "local host" is essentially useless.

Unico is an experience for all your senses! You are welcomed at the front entrance with cold washcloths scented with fresh herbs that immediately rejuvenate after long travel. As soon as you walk into the lobby the delightful and unique smell of Unico makes you take a deep, relaxing breath. The staff strives to give you personalized service, whether it's a waiter or the pool attendants that will go to great lengths to rearrange the umbrellas so you don't get burnt. The rooms all feature a style of natural materials local to Mexico and have all the comforts to make you feel spoiled. Every evening when we came back from dinner our bed was turned down, little chocolates left on the pillows, and a different but also special scent from the diffuser makes it feel almost better than home. (You can buy these specific essential oils and fragrance in a local hotel shop.) From the poolside food to the upscale evening dinners, every dish was delicious! Unico is also known for its Mixology so its fun to go to the main bar before dinner and have the Mixologists make you special drinks and just watch them at their 'craft'. Unico service aims to ensure you want for nothing. Javier and Rodrigo were our Personal Assistants and they would appear out of nowhere to make sure everything was perfect. Their attention to detail to ensure a great vacation experience was unmatched. I also have to thank the Head Butler for throwing the best Super Bowl party!!! I always use the spa when I vacation and highly recommend the Deluxe hydrotherapy treatment before any of your services. We loved our vacation so much we have already booked our next trip back. This is a smaller, high end resort that fills up fast so plan well in advance to ensure you get the type of room you want. We stayed in a one bedroom Estancia suite and loved the little extra space from a standard room, plus a large patio with both a bathtub in the bathroom and outside. The only thing to be mindful of is that this is not a "party" resort. There is one club but if you're looking for a lot of night life and partying until 2am I recommend Hard Rock Punta Cana instead. For Hubby and I, going back to the room after dinner at night and enjoying the beautiful evenings on our patio was the perfect end to every day. I could go on and on. If you're looking to be pampered with a luxurious experience without the "noise" of large resorts, Unico is where you will feel right at home.

If I could provide zero stars I would, unico is an embarrassment to hotels. Dirty rooms, cigarette bugs on balcony, curtains with holes, black stained sheets. They provide intake forms for your requests for time of housekeeping, pillow styles, and other odds and ends. Only for them to completely ignore this information. Our first full day onsite, staff entered our room without knocking at 830am waking us up, intake form requested after 11am. To which we said come back, hotel staff calls our room at 9am again waking us up. We requested to not be disturbed until after 11am every day thereout. 645 pm we had a do not disturb ball on the staff entered again for turn down. When asked not to enter before 8pm. There are people offering drugs on the beach, pool doesn't have towels, no ice buckets, hardly any staff for pool requests. pools are freezing, no heaters App they tell you to download doesn't work. Confirmed multiple times with 3 departments 11am and 8pm and every day they failed to do so. Gustavo Hinojosa is the guest service manager does absolutely nothing to rectify anything. But tell you it's your perspective that their staff doesn't listen to simple requests. Sad because the food on property is good but that is about all you get here. Skip this hotel for your own good. Management sucks at their job, a terrible job does nothing, comped a massage that was mediocre at best. Save your money and sanity!!!!

2019 Yelp 120 Challenge - #70 My husband and I visited Unico All Inclusive resort for our one year anniversary. We had the best time here and we honestly didn't won't to leave. My favorite things about this amazing resort is the hospitality, delicious food, unlimited activities, amazing spa, deliciously strong drinks, room service and our amazing rooms. You honestly can't go wrong here. I loved using their mobile app to check upcoming events an activities and they began as early as 7am and ended at midnight. I enjoyed having my personal concierge to help with dinner reservations, excursions as well as spa appointments. Each receives complementary hats that can be customized with any slogan or name of your choice. They also had a cartoon artist come and draw our pictures and a dj for the pool. My husband and I had the best time at UNICO 20 87 and we've been recommending this resort to all of our friends.

So this is one of those places I want to tell everyone about, but on the other hand I kind of want to keep to myself because I want it to be my secret hahaha. My husband and I just got back from 7 days & 8 nights in PARADISE!! Our first time in the Mexican Riviera and I just don't know how we are ever going to top this vacation. Único is amazing!! Check in was so easy and stress free, they handed us a towel and a refreshing drink upon arrival and had us pick out our scent for our room. (Yes you get to pick a scent for your room) You are assigned a personal host/concierge for your entire stay. They make sure you are taken care of in every aspect your whole stay. (Sometimes a little too much haha in a good way) We just let ours know that we wanted to relax and if we needed anything we would let him know. So he let us chill and come to him with whatever we needed. Our room was beautiful, we were on the 4th floor and had a beautiful ocean view. Waking up to that view every morning was a dream! Rooms are equipped with a mini bar and snacks that are refilled once a day or upon request. The showers are pretty amazing and You have a jacuzzi tub on your balcony, along with a table and a couch! Staff is amazingly nice and accommodating, always making sure you are comfortable and have everything you need. Room service is available 24 hours a day. The food isn't your average hotel room service food either. It's actually pretty darn good for room service. Do yourself a favor and order the Creme Brûlée, you will not regret it! The restaurants are all amazing! Our favorites were Mi Carissa (Italian) & Unico 2087 Restaurant. We had breakfast at 2087 every morning and it was aaaamazing! Breakfast buffet on a whole different level. Chilaquiles made to order, omelettes made to order, fresh juices, I could go on and on. The view during breakfast is also breathtaking, both from inside and outside the restaurant. The gym great. It's clean, has great equipment. They also offer classes in the gym as well as in the pools. Water cycling, yoga, floating Pilates. The pools are oh so nice, every single one of them. The waiters and waitresses are amazing and are constantly making sure you have drinks, food, etc. Nothing beats having fantastic drinks and Tacos Al Pastor poolside. Oh and the chips, guacamole and pico de Gallo are to die for!! Make sure you take care of staff with tips $$ and they will definitely make sure your service is top notch. They work really hard all day in the heat and humidity. I could go on forever, we honestly enjoyed every moment we spent at this resort and we can't wait to go back again. Sooner than later I hope! Just make sure you are nice to the staff, they are so sweet and work really hard and long hours to make sure your stay is amazing. A little $$ tip goes a long way for them, they were always very appreciative.

The buildings, decor, rooms and lounges are done very well. The pools were convenient. I was incredibly impressed with our suite. The food for the most part was delicious (not overwhelmed with the breakfast buffet but the ceviches and dinners were good). The only issue that I had with the resort that would prevent me from returning was the service. Our personal concierge, Laura, was bothersome and kept interrupting our vacation with upselling tactics and etc. The one time we needed her assistance with the transport to the airport, she was not helpful. Most of the wait staff and bartenders looked annoyed to be there, which is a shame because we did enjoy everything else.

I give this hotel a 2 rating mainly for the event/wedding planning services. Initially, we were very excited to have our wedding at this resort. We reached out to wedding planning services and put down our initial deposit back in April 2023 And set a date for our wedding for March 23, 2024. 3 to 4 months later, we received an email from the wedding group department saying that we need to change our wedding date as there was no room block set aside for our wedding. We were very disappointed with this news. We had already sent out our save the dates (150) prior and guests have already been planning their travel. We had tried working with their team to keep our date, but they were not accommodating whatsoever. We even had called the front desk and asked what their availability was for that week and in fact were rooms available. We thought they would be able to set aside those rooms for our wedding since we had already put down our deposit months prior but they would not accommodate. We were working specifically with Lourdes in the wedding groups department, very unprofessional. This whole process was very discouraging for us, especially when you're planning your wedding and put a bad taste in our mouth. We thought, if they are treating us this way through the process, how are they going to treat us through the wedding planning process? We had no choice but to, search for other venue options for a better experience. Not only that, but their communication was very slow and I think there must be a disconnect between the planners and group bookings department. It's very unfortunate that we had this experience and I think this hotel perceives as a higher end experience, but that is definitely not what we had. They didn't give us back our deposit after all of that. I'm very happy that we stepped away from this wedding venue to avoid any other situations like this. We ended up booking our wedding at the Hilton Tulum and had the most perfect experience (highly recommend).

Stayed for 5 days at Unico with my husband and another couple. I absolutely loved the resort. The decor was absolutely breath taking, all through out the resort, all the details were stunning. The service was excellent, maybe a tad-bit too good. After we first checked in we had our local host give us a tour & break down all the details, then the man that brings your luggage to the room also wanted to give us a tour, had to tell him we already went through all that. But honestly, it wasn't a big deal. The food, delicious! I loved the unico buffet, I'm actually thinking about the fresh salmon tacos they made on the spot for us. I could never get tired of it. We had reservations for each restaurant every night (total of (4) restaurants) & they were all pretty good. No complaints Pools - So relaxing & plenty of them! I was hoping for more floats, but apparently they only bring them out for events. I was looking forward to using a float. They are always kept clean & it's open from 9am-7pm. The swim-up bar was also a favorite. The rooms - Gorgeous, loved the views from the balcony & the bathtub. Highly reccommend

Great hotel, loves the food but wished they had more activities at times that didn't take away from your pool time. Also I wasn't made aware to make reservations for dinner before arrival so each day was a prayer to get a reservation. Fortunately I was able to visit all restaurants except one. I highly recommend recommend asking about reservations for dinner prior to arrival. The pool was great and I enjoyed the music and actives the staff offered to keep guests occupied and active. My room was comfortable and envites the snicker bars and Gatorade placed in room daily.

Highly recommend this resort! I had a small wedding here with about 15 people, and we absolutely loved the décor, pools, drinks, and restaurant options. It's a trek from the airport (90 min) and not close to many outside activities like clubs or shopping, but beautiful enough you won't mind staying at the resort. Food first. Their poolside snack bar is DELICIOUS. The pork tacos, fish tacos, and chicken tenders were top quality and super tasty. If you want a fancier sit-down lunch, 2087 had an incredible menu where I recommend the steak (with delicious mashed potatoes) or salmon. My favorite dinner was Mura House. We did family style and everything I ate was delicious from the flavorful edamame, chicken katsu, sushi, and the shrimp and chicken pad thai was the best I've ever had. You'll never go wanting for delicious food options! The pools had a fun spin class and pool volleyball that were really nice activities to break up the day and get moving a bit. The pools were beautiful, sprawling, lots of chairs available, great temperatures, very clean, but... the service was definitely lacking. The waiters were definitely not as friendly/fun as at other resorts, the food took about 45-75 minutes to arrive (if at all), and the drinks took a solid 30+ minutes to arrive each time as well. With pool bars closed due to Covid this is pretty crummy. Considering a wedding here? Do it! If your group books a good amount of nights, they'll include LOTS of freebies like cake, a private dinner, cocktail hour, bouquets, etc! The bar staff, servers, and wedding coordinator were all top notch and the day turned out so beautiful and well planned!

One of the best hotels I've ever seen! Design, service, food - everything is just awesome. Except the beach... you never know if you will be lucky enough to see calm and clean beach, I wasn't, there were a lot of water plants. But it's not a big deal, the pools are great and there are a lot of other things to do. At least you can always ask something tasty in the bar ;) strongly recommend to ask for something with mescal and passion 5/5 My husband and I visited in Sep for his 40th birthday the UNICO resort and we thoroughly enjoyed our experience. The service, the finishings, the furniture, the atmosphere, the pools... it was all wonderful. This was our first all-inclusive experience, and it was beyond what we could have thought. The food was great. The atmosphere was amazing. The room was a perfect mix of comfort and luxury. The service was almost too kind, if that is even possible. It was great having a local host to help organize our dinner reservations and events we wished to attend. The hotel has app (which was handy to have) were you can schedule room service, housekeeping, turn down service or talk with the concierge. Daytime pool partys were amazing with all the guests entertainment, top notch dj and bottle service. All of the resort resturants were amazing with top notch service, food and drinks. Our favorite resturant was Mura House, chef was amazing and service was impeccable. We met amazing guests at the resort that we connected with for longtime travel friends and have a experience we will never forget. Multiple guests we met had been to the resort before because its just that awesome. Only downside was the nightlife there is only one club and pretty small but most guests were too drunk from the day partys to make it out at night. Every employee is super friendly. They are incredibly accommodating -I don't think we heard the word NO the entire trip.