Roberta A.
Google
I was traveling solo for the first time and had reached out to the hotel ahead of time to arrange an airport transfer, as I knew I’d be anxious navigating a new country—especially arriving late at night. I’ll admit that I gave the wrong flight information, and my flight ended up being delayed by about an hour. However, when I arrived and called the hotel to see if they could send another cab, I was told to find my own way to the hotel. I even offered to pay twice for the transfer, but the person on the phone hung up on me. It was late, I didn’t speak Italian, and I was left stranded at the airport with no assistance or concern shown.
Another issue occurred when I called the front desk from my room for some extra towels and a few questions. The receptionist hung up on me multiple times. We hadn’t had any prior negative interactions, so there was no reason for that behavior. When I finally went downstairs to ask in person, she looked startled and immediately said, “Sorry, the line was busy,” before I even explained why I was there—which made it clear she had been ignoring my calls.
There were also a few odd moments where staff repeatedly asked how old I was, for reasons that were never explained. Overall, this was the place where I felt the least safe and least accommodated during my entire trip.
If you’re planning a solo trip and value peace of mind, I strongly recommend staying elsewhere.
This was not an environment that felt welcoming or respectful—especially for solo travelers!!