Alison K
Google
I’ve never written a bad trip advisor review before because I always read the reviews of a hotel before I book so I can make a thoroughly informed decision ensuring all my expectations are met and there are no unpleasant surprises. Unfortunately this was not true for the Unique Hotel Post. |The problem with this otherwise lovely hotel is that it was impossible, yes, IMPOSSIBLE to get a decent night’s sleep. The music from the bar and night club pounded, yes POUNDED and reverberated up from the bowels of the hotel to the very tippy top of our highest 4th floor rooms. Our family of 4 (parents and 2 adult college and post college age children) stayed in the hotel’s nicest and most expensive accommodations, both on the highest possible 4th fl — the Matterhorn Suite and a Lifestyle Loft Room— and for 6 nights straight, no one was able to fall asleep before 3AM!!!! All night and every night, drunken revealers were laughing, screaming, singing and shouting incessantly. The music itself was almost undectable compared to the din created by the hoards of people, but nonetheless it managed to make itself noticed—-more felt than heard—as it throbbed it’s way up the structural members of the hotel and through 4 or 5 floors of solid wood construction! It was like torture! Do not be fooled as I was by the hotel management’s ridiculous responses that try to convince you that the combination of their soundproof windows and doors and a high fl room will be nice and quiet —- it is a lie! And seriously, are any of us supposed to think it is ok that a hotel that charges $1,000 a night for a room should be exempt from providing it’s guests the ability to sleep, because they are, what? A “lifestyle hotel”?!?! Come on man! The smug management responses to the numerous other complaints about the noise, that ohhh, we are a lifestyle hotel, don’t think you can actually sleep here, is beyond absurd. No hotel guest should be denied sleep regardless of the floor their room is on. Like how do they get away with such spin! They should be ashamed. I get that the bars and clubs bring in the big money, but then just be bars and clubs, don’t lure people with pretty rooms and spectacular views knowing full well that no one will sleep. It’s almost like a cruel joke, and the management is obviously fully aware but just doesn’t seem to care since they are raking in so much $$$$ from the endlessly flowing alcohol. For a hotel to know the clubs within create a literal noise pollution problem for their guests and be complicit in depriving guests the very thing they paid for—a place to sleep soundly after a day of skiing—is quite frankly reprehensible and shameful.||A small side note, I mistakenly booked an extra night in the Matterhorn Suite which I alerted the hotel of just a few days before our stay. I told them I completely understood that I would be charged if they could not rebook. But we also upgraded at the very last minute our second room and added 3 days when the hotel informed me of a cancellation of another room. You’d think they could have shown some graciousness, and after 6 days of no sleep, not charged for that unused Matterhorn Suite night, but they did! Good grief! ||It’s all really too bad because our accommodations during the day were indeed spectacular. Also: The staff generally very nice, the housekeeping great, the burgers at the Brown Cow delicious, and breakfast good enough. However, if you are not a nocturnal animal who drinks ALOT and passes out at 4am, but instead enjoy ending a long day by allowing your body to fall sweetly into peaceful slumber according to the human body’s natural circadian rhythms and in keeping with the cycles of nature (and the church bells that will surely wake you promptly at 7:45am and ring very loudly for 15 minutes straight Mon thru Wed) then please, for your own sanity, stay elsewhere.
