Melissa Hee
Google
Unique Seafood – Fresh as Always, But Attention to Detail Matters
We’ve been patronizing Unique Seafood for years for annual dinners and special occasions. While it’s on the pricier side, the live seafood selection and quality have always been a highlight.
🦀 Seafood & Freshness:
✔ The live seafood options never disappoint.
✔ Ordered snow crab but received Indonesian crab instead—an unexpected change.
📌 Service & Order Accuracy:
❌ This time, our order was handled by a different person—we usually order from a male captain, but since this lady assisted with our room booking, my colleague felt it was best to continue with her.
❌ However, some details were missed—our order wasn’t reconfirmed, leading to the wrong crab being served.
❌ Steamed nian gao was expected, but fried nian gao was served, with conflicting explanations about the menu rotation.
❌ To be fair, she did apologize for the mix-up.
💡 Flexibility & Customer Service:
✔ A big plus—they kindly allowed us to use our booked private room at 4 PM for a company presentation before dinner, despite the restaurant’s evening opening time at 5:30 PM. This flexibility is much appreciated, even with the extra fee.
💡 Overall Experience:
✔ Food quality remains solid, and the restaurant itself maintains its high standard.
✔ Perhaps a bit more attentiveness when taking orders would enhance the experience, especially for repeat customers with specific expectations.
✔ The willingness to accommodate requests like early room access shows great customer service.
