USA Postal Service

I walked into this post office thinking it would be quick—just one customer at the counter. Silly me. Instead, I got front-row seats to a 10-minute soap opera about someone’s life story, courtesy of the older employee with long curly white hair. Meanwhile, the line grew, but hey, who cares about actual customers when you can chit-chat, right? When it was finally my turn, she informed me my label was wrong. Great. But did she bother to offer a solution, like, I don’t know, selling me the correct one? Of course not. That would’ve been actual customer service. Instead, I was basically told “too bad.” I canceled my USPS label and went straight to UPS, where they actually act like they want business. This place is useless—staff more interested in gossip than helping people. If you enjoy wasting time and being treated like a nuisance, this post office is perfect for you.

I hope this can help people that are getting passports. On the website it says walk ins start at 3PM which is true, however get there a hour before since they only take the first 4 people in the walk in line. People do start lining up a hour before. Make sure you have your application complete if you do not have one they do kindly provide them at the front desk. (I took my pictures at Walgreens) If US citizen have valid ID, and birth certificate. Pam assisted me with my passport process she is amazing,

Paid to have important papers shipped quickly. Not only did they not make it in time, it shows no movement in tracking. As far as no movement, you won’t get them to move them around to look for anything. It’s never anyone’s fault, and no one is going to help you. Just another number that puts you on hold that goes nowhere.

Had to go in to get a passport for my toddler. Made several trips because we did not make the first 4 walk-in. I advise you to walk in early. I was able to get a last-minute appointment and got it done today. Cassandra was amazing. Very friendly and efficient at her job. Done in 10 minutes. Thank you, Cassandra, enjoy your cruise.

The older Caucasian lady that works there is horribly rude and condescending. I’ve picked up many packages here without any problems and she decided to have a problem today when the long line is literally near the entrance door over a signature. Please train your staff to work smarter and harder versus nit picking over a signature that she made me redo 4 times. I wish we can rate the sales associate AFTER their service versus BEFORE their service bc I would have given her a :( instead for her unfriendliness and rude tone. Her colleague next to her was very efficient though, he was working alone by himself seeing customers back to back out before she came to help.

Extremely Disappointed with Misleading Information and Rude Staff I had a very frustrating and disappointing experience at the USPS Post Office located at 8501 N MacArthur Blvd, Irving, TX 75063. I went in to ship a SanDisk 1TB storage device internationally to India — something I've done multiple times before with no issues, including shipping laptops and other electronics. To my shock, the staff adamantly insisted that USPS does not ship any electronics internationally. Not only is this factually incorrect (as confirmed later by USPS customer care), but the staff refused to even look up the official USPS prohibited items list, which clearly does not list flash storage as restricted to India. Their behavior was dismissive, rude, and completely unprofessional. The lady at the front desk when asked for a supervisor said, we don't have a supervisor. Despite my calm explanations and past experience, three different staff members continued to insist I was wrong — making no effort to verify the actual shipping policy. Only the supervisor showed a little willingness to help, but by then the experience was already frustrating and embarrassing. I eventually had to call USPS customer care myself and file an official complaint. I’m now waiting for a written confirmation from USPS that clearly states this item is not prohibited, just to prove that this post office staff was completely in the wrong. This whole experience was unnecessarily stressful, and frankly shocking — the lack of basic knowledge and unwillingness to assist is unacceptable. The staff at this location clearly needs retraining on both USPS international shipping policies and customer service. Avoid this location if you’re looking for courteous, knowledgeable service — or at least be prepared to educate them about their own policies.

Came here for the passport application for my dad, and Passport application lady was very helpful and quick with her work. Appointment was at 12pm and it was her lunch time yet she insisted to help us first before her lunch!!! that tells how much she cares about her work and clients. I don’t remember her name correctly but she was just excellent with everything.

We stopped in at this location en route to DFW and it was super convenient. I arrived early and there was no line. Diane at the desk was super accommodating and the lobby was very clean - not a scrap of paper anywhere. This was one of the cleanest, most pleasant experiences at a USPS that I have ever encountered. Ever. There is also a self service Kiosk at this location.