Universal Aventura Hotel

We had a fantastic stay at Aventura Hotel. Super great transportation to the parks. We never had to wait more than 5 minutes for bus to arrive. We loved the rooftop bar and pool area. Pool was heated and comfortable on chilly days we were there. The Urban Pantry had great food. You must try their wood fire pizza and the Noodle bowls at the Japanese restaurant were amazing! The rooms were spacious and comfortable. The short walk to Volcano Bay was super easy and convenient!

I am hard to please when it comes to the cleanliness of a hotel, and I must say Aventura exceeded my expectations! My sister recommended this place because I do not like carpet in the rooms and she stays here as well during her trips. I was amazed how clean it was! The staff was excellent and provided a great experience! The pool was nice and has an arcade area for my kids. we were very happy with our stay and will be staying here again!!

We stayed here for two nights, mid week, so the room rates were incredibly reasonable. The room was very clean and comfortable. The location was incredibly convenient, and the roof top restaurant was perfect for dinner our first night there. The staff was helpful on all fronts. Would happily stay there again!

We stayed for a week to visit the parks and Halloween horror nights. We thoroughly enjoyed our stay, front desk staff was incredibly helpful at check in and even got us in our room early! The room itself was immaculate with modern decor. The shuttles came frequently to take us to the parks/city walk. The Wok restaurant on the first floor was delicious. Check out was easy with one click of a button on a link sent via email. The hotel feels mostly catered to adults compared to other universal hotels. Would definitely recommend a stay.

This was a great trip for two adults and a toddler. The Skyline Family room was great and very convenient. It was so easy to walk over to Sapphire Falls for the water taxi. The pool was nice but not super toddler friendly so we walked over to SF most days or pool hopped at different hotels. It was such a quiet hotel compared to others we’ve stayed at. It was calming and so cool to have a view of the park. I can’t emphasize enough how much easier it was to take a stroller on a boat and not have to collapse it! It was also so easy to walk back from the park too - maybe 12 minutes. You can’t beat the location for the price. We’ll definitely be back.

Good value for the money if you book a package. No issues with room cleanliness, we all slept great and had no noise issues. Had a minor problem with the sink draining. Pool is beautiful and has lifeguards on duty. The hot tub was a lifesaver after a long day of walking. All of the staff we encountered were friendly and informative, and the pool bartenders were fantastic. The restaurant hours were a bit weird and it was hard to tell what was open when. Central location. The park shuttle was convenient, and although it seemed like maybe we weren’t supposed to do this, we would frequently use the water taxi that dropped off/picked up at the Sapphire across the street. Bottom line, you generally don’t spend a ton of time at the hotel on a theme park trip, but It’s much nicer and quieter than economy tier hotels. More importantly a good place to unwind and get some rest.

Used on-line check-in to hopefully speed up the process. It did not. We were there to attend Halloween Horror, but the room was not ready when we arrived at 2:00 (which was requested, but of course not guaranteed). Asked when it would be ready because we had "early scream" tickets for Halloween Horror night. Staff member did not seem to care at all and would not even give us an approximate time it would be ready. Didn't even try to get a general idea for us. When the room was ready, a large roach was waiting for us on the wall. Called down to get assistance with the matter. Was told they could spray, but again when we stated our time constraints, hotel staff again didn't seem concerned. Insisted that they send someone up ASAP and it seemed as if that was a bother to them. We were offered a lowered grade room then the kid suite we had, but we were on a time constraint. Honestly we just wanted to leave and not stay at the hotel due to the uncleanliness and the roach, but we did not have the time to leave and look for another hotel because of our attending Halloween Horror night and early scream tickets. We were also meeting others at the park. We stayed, but basically stayed awake all night because of our uneasiness regarding the roach. This hotel was once very well maintained and we have stayed here many times in the past. Unfortunately, it is not the quality hotel it once was and we will rethink staying here again.

The service was great across the board and the staff was extraordinarily helpful. We had an issue with the pad in our room controlling the electronics. Unfortunately, we didn't discover it until 1am after returning from HHN which prevented them from fixing it before we fell asleep. They resolved it the next day for us. The bus ride to City Walk was quick, with relatively no delay. The wait for a new bus never took longer than 5 minutes. They are the closest hotel to the escalator when arriving at City Walk so that was a bonus. My only complaint (other than the pad not working) was they do not have bell service so if you are storing your bags while you wait for your room to be ready, they will not deliver it to your room.

Stayed at Aventura Hotel recently for our trip to Universal and Disney earlier in March of this year. We enjoyed our stay of 5 nights and had a great time. We arrived early on the day of check in due because of a morning flight and the hotel staff were friendly and let us check in. On our first day there we checked in and dropped off our luggage and rode the ferry to city walk. We made reservations ahead of time to eat at the chocolate emporium and everything worked out perfectly. In terms of the pool, I would say it was pretty relaxing and not a lot of kids. However, it was perfect for me and my bf because we wanted to be able to enjoy the pool without so many kids. Throughout our stay we were able to check out the surrounding hotels and asked for amenities card to use the other pools. The food at Aventura was excellent. For breakfast we got Starbucks before heading to the parks and then we would eat in the park, city walk or come back and eat something at the hotel. Overall, I would definitely recommend Aventura for a more relaxing experience. It was quiet and had a good variety of food options. Definitely do recommend checking out the amenities at the other hotels like the lazy river in cabana bay.

Aventura may be the strangest resort you ever stay at. Clearly designed for a different purpose with oddly shaped rooms shoved into every angle, this "no theming for adults" Universal resort is just odd all around. Limited food services but a decent although tiny pool. Great views from rooms with layouts that will have you shaking your head in confusion and horrible noise issues in all issues throughout the resort. Seriously - the walls and doors are made of cardboard. Whatever you do, do not get a room near the elevator banks - you will be up all night. There is bus service to the parks, but it's much nicer to walk to Sapphire and take the boat. I might stay here again due to the price, but I certainly will regret it.

Stayed at Universal Orlando Aventura hotel while on vacation. And we loved it. It's one of Universal'a newest hotels so it's very posh, very clean and very up to date. We stayed on a higher level floor facing the water park. The windows in our room were floor to ceiling and gave breath taking views. The room was larger than expected. The most shocking was the bathroom. It was extremely spacious with wall to wall counter space, storage space under the counter and the toilet is snugged against the shower. Our room was across next to elevator but we never heard anything from the hallways. There are plenty of elevators and we never has a long wait trying to catch one. The hotel itself is beautiful and well designed, every space is perfect and the hotel has a nice flow to it. The cafe is in back of hotel on first floor and has several made to order options. We ate there at least once a day while there. The food was tasty. There is plenty of seating in cafe and never was a long line to order nor a long wait to get our food. There is a covered bar outside near the pool. The bartenders were all so nice and held good conversation. There is also lots of activities you can do outside like ping pong and corn hole. The pool is sleek and was much more relaxing than I expected. I was concerned about kids being loud and splashing but each time we went to pool we barely saw any children there. Best part of hotel is its sit right next to Volcano Bay Water Park. Even has a private entrance for resort guest only. Gave hotel 4 stars for following reasons: 1. Not as many running shuttle buses. We found our selves constantly just walking across the street to catch shuttles from Cabana Bay Hotel as they run much more frequently there. 2. Lots of weed smoking outside the hotel on hotel grounds. When i mentioned this to the staff they didn't really seem bothered 3. People will try to sell you stuff. It was extremely annoying every time I walked back into the hotel to be asked if I was interested in learning more about what they were selling. 4. On our last night I noticed I was double charged. Two pending charges on my bank account. Spoke to front desk and they swore to me one of them wouldn't process and would fall off. A few days later I checked and both processed. When I called the hotel from home the lady who answered seemed annoyed and wouldn't fully listen to me. She kept cutting me off and saying it would fall off. I had to ask to speak to supervisor and thankfully that person acknowledged there was an error. The second charge was reversed and the money was back in my account within 3 days. Overall I would recommend this hotel for those visiting Orlando. I wouldn't recommend for families with younger children but more so for families with teens and older.

Do not stay here! 3 days in PRISON Showed up at 1 AM due to flight delays & even though I paid for a skyline view room they put me on the third floor. The following day I tried getting a room changed to what I paid for, and they said I was trapped in the same room until I check out. Room service shut down at 5 PM even though they claim online it's 24 hours. The gym also was not 24 hours. Their room service robot they said would not send items to the room & paying for a resort hotel, they do not offer simple amenities like lotion. DJ in the lobby was way to loud

Had the best stay here at the Aventura Hotel at Universal Orlando Resort. We were checked in by Genesis which was a great experience! She was very knowledgeable about the property. We opted for a theme park view and were on the 12th floor. Our view overlooked the parks and was great. Our room was clean, beds were comfy, and bathroom was great. The controls of the room are operated by an iPad that is in the room. Super cool. We ate downstairs at the Wok. $18 wok bowls with a protein, noodle, 5 veggies, and a sauce. Really really good. Pizzas are also very good. Thoroughly enjoyed the food here in the Urban Pantry. Will definitely stay here again.

We have stayed at Aventura multiple times since they opened and have always had the best time! The standard rooms are good but the deluxe rooms are superior! Especially if you can get a high floor the views are great. The shower had great water pressure, beds are comfortable & a short walk to the theme parks. Aventura is one of our favorite on site hotels for Universal Orlando. If it is available make sure to request candy from the robot at the lobby.

Since it's not a deluxe hotel, it doesn't include the express pass unlimited. Got a end of the hallway room on the side. First thing I saw is how thin walls are, paper thin walls. I can hear people near the elevator and I'm very far from it. I hear every movement from people in rooms around me on any floor. Same problem thru the window, can hear everything from outside. The room itself is weirdly divided. It's like one big open area. There's only 1 side table for the bed since the bed is nearly in the window and it's pretty useless cause there's the phone, a very big lamp and a big tablet that controls everything on it. There's 4 outlets and 2 usb connections but good luck using them. The sink for the bathroom is outside the actual bathroom in a separate side room but it's open to the rest of the room. Which means no privacy at all if you have stuff to do at the sink like shaving. There is also some usb connectors near the tv (1 out of 2 broken). The wall where the Ac is was half open and found out it's in dire need of cleaning. The big window doesn't protect from the heat much so when the Ac stop, you get lots of heat thru the window and shades. It also non stop crack because of heat and cold making you jump everytime thinking the window will explode. It's also impossible to have a dark room at night cause there's light bleeding everywhere and lots of light source in the room. The bed is very firm and can require some used to it if you don't sleep on this type of bed. There's also a sofa with a bed in it. There is a very small tv and a Bluetooth speaker. The tv is pretty small and controlled from a tablet. You can use Chromecast. They do housekeeping everyday, which doesn't mean fresh sheets. On fact we found out they only make the bed even if it's dirty. End even worst, the fitted sheet is never properly installed. On day 2, no more hot water in the room, phone was broken and tablet wasn't charging. Had to go back at entrance to have someone dispatch and fix all of this. On my return, the tv stopped working and the tablet refused to have YouTube working. I rebooted everything but didn't solved it. I manage to have the tv back by using Chromecast then switch back to tv, but YouTube stayed non working . My girlfriend key stopped working in the morning, cannot open any gate and needed a new key. Mine stopped opening my room during the afternoon but I could open other gate. On day 3? Again no hot water and tv not working. The food as many offering. It's a cafeteria style. It's not very high quality for the price and close at 10pm most nights. I ended going to sapphire to eat often instead. There's no way to get a fan in the room. So if you need that to sleep like me, bring one yourself. The room only have a small fridge that seems to struggle to be cold, no microwave, freezer or other. This hotel is a volcano bay hotel, less then 3 minutes and you're at the gate. Just go to the pool, exit the back door and boom you're at the gate. You can take the ferry boat from sapphire or use the garden walkway which will take about 15 to 20 minutes to reach city walk. There's also shuttle bus at the door that run each 15 min or so. The laundry room use credit card ($3) and have a soap and softener distributor. 1$ for the soap. But you must create an account to use credit card on dryer, 5$ minimum. Was unable to use credit card on washer. There is a "dj" on top floor during night with bar. But be aware, after 10pm, no more food like anywhere else at Aventura. They use a robot for room delivery. I probably won't stay here again. Too many problem and I was expecting way more quality for the latest of universal hotel.

Very modernly decorated, simple minimalistic. Loved it! Staff was great! I will definitely be back. I wish they were pet friendly, will inquire about it next time.

Urban Pantry Aventura is a modern, globally-inspired dining experience based on various American, European, and Asian food for all. Urban Pantry offers four distinct food stations: the roast station, the pizza station, the wok station, and the burger station. Each station has its own wine and beer pairings to complement the theme and flavor of the food. Majority of those bottled pairings are not vegan but if you like seltzers, they've got tons! Full review at Princess and the Bear on YouTube https://youtu.be/hfXelJ9sHXw Urban Pantry is located right next to the pool, so you can take your meal outside and enjoy the view of Universal Orlando by the water. There was also a tiny hidden gaming section over by the pool door to the Aventura resort elevators. Urban Pantry is part of Feeding America, a network of food banks that provides meals to people in need. For every meal purchased at Urban Pantry, a portion of the proceeds goes to Feeding America to help fight hunger in America. We tried some drinks, got the Vegan Wok bowl, and a BBQ chicken pizza. Check out photo descriptions for more details.

3.5 stars We stayed at Aventura for a night to add a staycation to our Halloween Horror Nights ticket. We were able to check in early, before noon, which was great! Friendly service at the front desk. The room was clean and modern, but on the smaller side and pretty plain as far as theming and decor. Loved the floor-to-ceiling windows and theme park/Volcano Bay views and enjoyed the convenience of changing the temperature and lighting with the iPad in the room. The pool was small and placed close to a main road, but was not crowded and good for adult lounging. Pool bar had great staff and a good array of frozen drinks. The lobby was pretty plain and modern as well - not a lot of theming happening at this resort! Urban Pantry (quick service) was decent, but did not have a huge array of options like other Universal resorts. Enjoyed the walkability to CityWalk and the bus transport was timely as well. Overall, this resort would be ideal for adults hoping for a clean place to stay and not spending a lot of time at the resort. Not a lot to do for kids - would not recommend this resort for families! If you're looking for the best bang for your buck on Universal property with fun theming, big pools, and good food options, head over to Cabana Bay or Endless Summer. Nothing terribly wrong here, but not my favorite for a staycation!

Great value and example of getting what you pay for. Depending on the day and season, the rate for Aventura ranges from $157-$210 a night. Customer service was friendly, prompt, and the interactive iPad in the rooms were very helpful and resourceful. I checked out using the iPad as well. Aventura is a more modern hotel as opposed to Disney/Universal themed - which is perfectly fine by me as I'm an adult enjoying Universal. The inside is very clean, modern, and spacious. It comes with a mini-fridge, clean bathrooms, etc. There is a shuttle that runs from Aventura to the Universal Park, and it takes about 5 minutes and it comes every 10-15 minutes to pick up and drop off. I do wonder about Florida having a lot of late hotel check-ins at 4pm and early check-outs at 11am. I wish that it was honestly the other way around, or that check-in could be earlier and or that check-out could be later than 11am. There is a room dedicated to holding luggage, however, and the hotel does let you utilize the amenities even before you've checked in - so if you need to change to go to the park, they'll hold onto your belongings for you. Would definitely return!

It's a nice hotel; however, make sure you don't get one of the six rooms on every floor that is next to the elevators. You will hear a clicking noise all night and day. We stayed on the 16th floor and it started making a cross between a violin and a haunted house concerto. We moved rooms since an elevator company needed to be called in. We could still hear the clicking but it wasn't as loud 4 rooms away. The shampoo and conditioner and toilet paper that comes with the rooms are a little thin. Also they do not provide complementary lotion so it's best to bring your own toiletries. Other than those things, the staff are really friendly. There is a bus sized shuttle to city walk every day. The next hotel over has a decent tapas bar that Id highly recommend. It's in walking distance and is owned by the same company.

Love the location Alan's the staff always have a smile on. When the weather is warm, head to the pool on the weekend and enjoy some beats with t the DJ. Rooms are clean. This is my 5th stay and it never disappoints.

The bartender Annette at the pool bar is amazing friendly and truly treated us like friends and was on top of everything for every customer. I cannot sing her praises enough! She deserves a raise and kudos for her customer service!

Terrible. Stay away from this low budget hotel. Boring, small, terrible food that is always cold or over seasoned. Not good for kids. If I knew anything about Orlando resorts prior to booking this hotel I would've stayed at any of the higher end hotels. This hotel doesn't offer you anything special. The luxury hotels offer a free fast pass with your stay which make up for the premium price you're paying. This hotel has a very small pool that is always cold, the staff isn't very helpful and the rooms smell damp. Never again. Did I say terrible enough! You've been warned.

We stayed at the Aventura Hotel for our honeymoon and expected better accommodation of hotel guests. When we booked the hotel we indicated that it was our honeymoon and that we would need an early morning check-in (our flight arrived around 5:00am). When we arrived at the hotel in the early morning they told us that we would not be able to check-in until 11:00am at the earliest. They told us that we would get the earliest available room. We then proceeded to sit in the lobby for the next 6.5 hours until they said they had a room open. We saw numerous others check-in before we were finally given a room. This was not a great way to start a honeymoon.

Super convenient location and spacious rooms. Hotel features are easily accessed because everything is a short walk from the elevator. There are six elevators so waiting is minimal except perhaps in the mornings and just after park close when everyone is returning to the hotel. The rooms are clean and modern with the unique feature of being able to control lights and television from a tablet on the night stand. Unfortunately the tablet, phone and table lamp take up most of the nigh stand so there isn't much space to put anything else on it. This hotel feels much more upscale and provides more than one might expect from this being classified as a "moderate" Universal resort. Two thumbs up and would return.

This place was a gem, every crevice was spotless, service was especially superb. The humans were pretty useful but my fav part was the robots, you can order to your room and they've got your back if you need some late night TP. Lil man does a little dancey dance and is just adorable. Everything was very up to par and convenient, would def return!

I don't generally stay onsite but since I got a free HHN pass this year, I had to come back to make sure it got used! Aventura was reasonably priced and relatively modern so I decided to give it a try. I was so grateful they were able to allow me to check in early so I didn't have to carry a heavy backpack around with me all day. (This May not always be the case so YMMV) The room itself was very modern and clean. My room was facing the park but mostly a view of the hotel across the way (cabana bay). The only issue was with the bedding. The whole lower half of the long body/throw pillows was discolored/stained and there was a small spot on the duvet. Everything else was great though. I loved being able to control the lights and room temp from the iPad by the bed. Cool touch especially when you don't want to get out of bed to turn off that last light or bump the temp down a few notches! I didn't really have issues with the elevators. I think I might have shared one with a family once but I came and went at weird times (after the morning park rush and then didn't come back until almost midnight from HHN), so YMMV there as well.

First time staying here. We really enjoyed our two nights. Everything went smoothly. We even had our friends come join us for drinks the first night. They live in Orlando but hadn't heard of this hotel. They liked it as well. Our room was clean and comfy. We loved the tablet in the room that controls tv, AC, lights, room service, alarm, and more. The views of Volcano Bay were awesome. We took the free water taxi to Islands which is accessible from Sapphire Falls next door, a brief 5 min walk. They have a huge garage pkg lot. Nice rooftop bar and a variety of food selections on the first floor including gelato. Staff was awesome. $330 for two nights including parking, taxes and early access to Islands. Go check them out.

Great view but we were told they were closing early after we drove all the way and ordered I was a bit disappointed but made the best of the little time there.

First time staying here. Everything seems to have a high tech/modern look. After checking in, a "droid" whizzed past me. Apparently, room service is delivered that way. I haven't had the opportunity to try it yet, but that is super cool to me. My room wasn't available upon check-in, but the staff stored my luggage, allowing me to begin utilizing Resort amenities. The pool area is quite large, with a nice sized projection screen for movie night . There also is a nice sized hot tub tucked away from the busy pool area. Lots of elevators allow for quick access to room levels. My room was super clean, no dust in sight, super clean bathroom. So far, the room seems to be quiet and I am unable to hear neighbors, even being so close to the elevators. I am in love with this Resort. I am early in my stay, but will definitely update as needed. Another cool thing I noticed, If you happen to fall into the super comfortable & clean beds, and forget to turn the lights off after a long fun filled day at Universal Studios, not to worry, the entire room controls are handled from a portable in-room tablet that controls room lights, tv channels, even the AC & Heat to name a few things. Just a few simple clicks from the easy to navigate interface, and let technology do the work for you!

If you have children, this is the hotel to book your reservations with. They will be in absolute amazement at their room - what little time they actually do spend in it! On a recent trip to Universal Studios parks, we booked three skyline view rooms, with one of them being the kids' suite. All rooms were very comfortable with a great view, as promised. Front desk staff is excellent. They were very helpful and accommodating, both with check in, questions we had regarding shuttles to the parks and with storing and handling our luggage. I phoned in our reservations, since I wanted all three rooms to be on the same floor. After that, I did everything online. You can pre-check in the night before online. Make sure to list every guest (including children) that will be staying in your room(s). When you do physically check in, each guest - including the kids - gets a souvenir key pass to the room with their name on it (all Universal themed characters), and this key pass also allows you to enter the park one hour early in the morning. We arrived way before actual check in time (which I believe is 4 PM), so the hotel securely tagged and stored our luggage until we returned back to the hotel. We all received text messages when our rooms were ready and easily gained access to our rooms after retrieving our luggage that evening. After an exhausting day at one of the parks, we all just wanted to take a shower and pass out! Prep by the hotel made it super easy to do just that. The kids' suite was breathtaking. One wall of the room is floor-to-ceiling windows, and the kids' suite room curves around so that you can see the entirety of both main parks. My grandchildren were astounded!! That view and experience made the stay very special for them. As stated before, when you stay here, you do have one-hour early access to the parks. Do yourself a favor and download the Universal app to check park hours and which of the parks is granting early access. When we stayed, Universal Studios had no early access, but Islands of Adventure did. So, on the day we arrived (after opening), we went to Universal Studios and saved the Islands of Adventure side for when we could get in at 8 AM. Note that even though you're IN the park, not all attractions are operative until 9 AM, though. The Harry Potter section was completely open at 8 AM, which did attract a large crowd. Starbucks, a Universal Studios store and several other restaurants are located on the first floor. Everyone should find something that works for them, but be aware that prices in these restaurants (along with every other eatery on the Universal compound) are NOT cheap. Prepare to pay between $3 and $5 per bottle of water, so adjust the prices up from there for more substantial items. Starbucks prices, however, were reasonable, and coffee was all any of us wanted, since we had brought breakfast items for the kids with us when we came. Free shuttle bus to the parks at the front door, or you can walk across the parking lot to the Sapphire Falls Resort and catch the water taxi (which is what we did). Nice way to get to the park! Or, you can walk it along a paved walkway, which takes about 15 minutes from hotel to park entrance. A really good hotel. Not a five-star like the Waldorf or the Ritz-Carlton, but it was plenty good enough for us, and the kids absolutely loved it. Would not hesitate to book here again if I'm heading to the Universal parks.

This property is a great example if they don't want you in the property but rather spending money at their park. The food is shockingly bland, while the electronics integration are well done the limited viewing options on the very small screen negate it. Rooms are stark and boring. No color in ten rooms just plain and I mean plain boring. Close contest to be the worst internet and phone signal I have experienced anywhere. You're not walking anywhere to anything so be ready to use use or the like. I will give kudos to the front desk staff for being very polite and willing to help. My fault for booking biz hotel late and having to stay here (never again).

This rating is based on staying at multiple Universal properties and the cost of Aventura. The Aventura hotel is already on the more expensive side, but on top of that, you'll pay garage fees just to simply park on the property ($20/night). When questioned on the garage fees, customer service is anything but nice. The walls are paper thin -- you will hear the overly eager 5 year old scream "I'm ready" down the hall at 6:30A. Have stayed at Cabana Bay, which is less expensive and the pools are nicer. Have eaten at Sapphire and the guest service there is another caliber. This gets a 3 simply because the cafeteria food options are decent and worth while. Roof top restaurant can be nice if you get good weather.

This is by far the best value for Universal hotels. You don't get any express perks but the rooms are clean, modern and the staff is kind. I have stayed several times in both standard and family suites and have never had a complaint. The skyline family suites are lovely. My kids loved that we could see into the parks. While they don't advertise this, you can walk from Aventura to Sapphire Falls and catch the boat there or walk to the parks if you don't want to deal with the bus. A great resort at a great price!

I think it's absurd that they do not give you bottles of water. Want to charge 3.50 per bottle, which is cheap compared to the $6 at the parks. I just want it to make coffee. Crazy noises in our room all night, from the air conditioner. Small room. Nothing special about this place.

Very good hotel, the bedroom, the bathroom, the amenities, great room service, very good check in/out service. The pool area is very cozy and family oriented. The shuttle bus transportation from the hotel to theme parks was very good. The only reason why I don't give it a 5 star, is because they did not have much activities or games for children under 12 years old, overall a 4.5 stars!

3.5 stars Hotel at Universal studio, Orlando, Florida Our skyline room was on the 12th floor facing view of the cabana hotel. The room wasn't too quiet due to a thin walls and a car noise from outside. The room was spacious about 440sq.ft. with a wooden floor and a lot of closet spaces. The ipad in the room controlled TV, lights, housekeeping requests, park info etc.. it was a short walk to the Sapphire falls resort to catch the waterboat to the Universal Studio. Our beds were not comfortable, the food options were very limited, the concierge staff were not helpful at all when asked questions.

Annette made my day and bar experience so amazing! She is attentive and makes sure everyone is taken care of. She is always smiling and makes you feel welcome!!

CHECK YOUR HEADBOARDS! BEDBUGS! We always check the bed immediately and thought an upholstered headboard was an odd choice so we used the flashlight and lo and behold- BEDBUGS in the headboard. Changed hotels and they could only offer us a more expensive option? While it wasn't much more there were no options for them to cover the cost difference for the total inconvenience. We are only here for a 1 night staycation and this "hiccup" has cost us over an hour of our time thus far.

I really didn't like this hotel at all. Extremely boring and bland. Modern like a chipotle boring like a Macys. The iPad in the room is interesting but more gimmicky and trying change the TV channels gets cumbersome. This hotel just felt like an afterthought put together in a couple hours one might of planning. Food choices are very limited in the mornings and Starbucks seems to have the most business which is not a compliment. The beds are very hard if you're into that and the air conditioners are locked at 65° and you can't keep the fan on. Walking to volcano Bay is quick the only reason to book here in my opinion. Overall it's ok but there's no reason to come back if you are not going to the water park.

One of my favorite universal properties. Staff are marvelous and I love the smart connectivity of the rooms! You can control everything in your room with an iPad--lights, temperature, tv, room service, etc. Stayed on the 14th floor with wonderful views of neighboring attractions including Volcano Bay which is next door. Another perk is the dedicated walking path to volcano bay from the resort. Literally 5 minute walk from your room to the water park. I checked in very early due to unforeseen chilly weather. While there weren't any rooms available yet, I was given a room key to access the amenities. Room was available quickly and was impeccably clean. Highly recommend staying at Aventura!

So after several days at WDW, we moved over to Universal to round out our vacation. We checked in to the Aventura and the process took a bit of time, due to staffing shortages (the new excuse). When we got to the check in process, the staff member was wonderfully nice and efficient. She advised us of the hotel offerings and provided two comp breakfasts for us. At the end of the process, she thanked us for being nice - what does that say about the level of civility we all lowered ourselves to? The hotel itself is a rather contemporary design, clean lines, fresh and new looking. Well designed, nice pool area, and a short walk to Volcano Bay (for you waterpark types - we enjoyed it). Our room followed the same design as the hotel, very contemporary looking, nice size, very comfortable and some tech (tablet) to operate lights and TV. The hotel does not have a restaurant, but instead has food stations NORMALLY offering noodles and sushi, hamburgers/hot dogs/fries, fresh pizzas, rotisserie chicken. A nice feature was for those attending Universal Halloween Horror Nights, they had some 'grab & go' foods ready for when you arrived back late at night! Now I say NORMALLY to describe the food offerings because we were there during Hurricane Ian - which is why I am giving this hotel 5 stars, where normally it would be 4 stars. THE HOTEL STAFF WAS AMAZING IN THE WAY THEY PIVOTED to handle all the guests during the hurricane. They immediately brought in a DJ for two nights to keep the adults entertained. They had Universal characters (Scooby Doo, Woody the Woodpecker...) wondering through the first floor taking pictures with kids. They set up movies in the lobby area, had coloring for kids, but the real feat was adapting their food service. Before the hurricane, the food service was "lightly" used by guests, most were out at the parks, and Universal City Walk, not eating at the hotel. But for three days, the hotel WAS the food service for 100% of the guests! They kept the burger/hotdog/fries option and then had a hot dinner option. For breakfast, they had breakfast buffet set up so that they could feed everyone in an instant. All in all - they did a great job at caring for the guests in an efficient and fun manner! Kudos.

I will never ever go back to this hotel again. I've never felt so hurt and outcasted in my life. From concierge to the bistro staff I was constantly being ignored and over looked especially when I took the time to voice my concerns in a polite manner. I was told that I could check out and just book somewhere else at 10:30pm. I wasn't given any type of accommodations as to how the staff should've been spoken to for how I was treated, I even had an allergic reaction to the food when I specifically asked if there was anything that I was allergic to in the food. I didn't get into a new hotel until 1am due to searching and hoping to find some that were available right away. I'm so disappointed and to think as a frequent guest I wouldn't feel this way is what makes it worse. 0/10 recommend going here, you can find somewhere nicer and cheaper that respects ALL of they're PAYING customers and not just certain ones.

I am on a bus leaving Aventura now. This is my experience. Night 1 I realized the walls must be made out of paper mache as I could hear a phone conversation coming from the next room. Not only that, but I could hear the person on the other end of the conversation. That is the truth too. The comforter is as thin as a paper towel. We had to request a 2nd comforter to make it 2 ply. Don't think of watching TV via the fancy iPad. The TV would just turn off on it own. This was constant. I recommend casting from your phone. The hot tub on night one was hot but the 2nd night was as cool as bathwater that's been sitting for 2 hours. The elevators in the lobby is what I consider the Bermuda Triangle. One elevator will only bring you to the rooftop bar. You'll find this out once you're already on the elevator. Then you have to wait a solid 5 minutes to actually get an elevator. Very weird. There is more but we are pulling into the airport now. I will not be staying here again.

A phenomenal experience being here. It comes with so much do , amenities, food, just love it ! My daughters choice made her birthday so special to stay here ! All the parks ... this place is going to be a regular for us ! Thanks Aventura Hotel for an amazing visit

Very nice modern sleek hotel. I liked the iPad controls in the room and the robot room delivery service. The text service with the front desk was also awesome, very quick responses. The pool area was also much larger than pictures on Yelp portray. Only complaint is that if you are not taking the buses to Universal, the walking path is not easy to find, if you don't cut threw the neighboring hotel which has an easier walking path to figure out . Also food options were extremely limited due to Covid.

The Aventura Hotel is a modern hotel built for the modern traveler, each room has many electrical AND USB ports in convenient locations through out the hotel room. A family that relies on electrical devices can easily charge all of their devices at the same time. The controls for the room (TV, A/C and Lights) are controlled by a tablet that is easy to use. Two of my favorite parts of the Hotel is that it has it's own Starbucks in the lobby and it is located a very short walk away from Sapphire Falls resort which has a great rum bar and the boat transportation to Universal. So you get the great comfort and value of the Aventura plus the convenience of the Sapphire Falls amenities. A win-win.

We stayed there last weekend the staffs at the reception are so nice but the problem is the cleanliness of the room was unacceptable we found pubic hairs on our bed and more you look at it the more their are, sofa in the room is so gross with mysterious stains and left over stuff from the previous stay. We called guest service to address the issue and they can't move us to the new room but will refund us 50% off and yet we haven't received it.

I stayed here on my recent trip to Universal Orlando and while the hotel is newer there were some issues. I would expect for as much as I paid and for it being a resort hotel that there would be a bellhop to assist with luggage etc. but to my surprise there wasn't- that struck me as odd. Like, am I at best western or a resort hotel?? The beds were rock hard and the rooms small The food available to order for room service limited, basically just pizza I did like that I could walk to Volcano Bay, that was nice

Beautiful newer hotel but very poorly run. This was a birthday gift to stay here over the weekend and we were nickeled and dimed, room keys didn't work twice so had to go back to desk for new ones, they would not allow an extra half hour for late check out, and hallway carpets were filthy. I attempted to get a drink at the rooftop bar and it seriously needs some lighting. My boyfriend told the bartender it was birthday and he says "cool, have you made a decision yet?" Meanwhile, we waited 10 minutes for him to stop flirting with the girls on the other side of the bar. Then the basic Captain and Coke was $12! Huh? That's not top shelf. I bartend so I know. Food, parking , etc. are all super expensive. Be warned. Lights in room were impossible to figure out because everything is done with an iPad. I prefer to flip a switch, not have to look for an app or whatever to use the bathroom light. Two stars for a great pool area that is clean.

I recently stayed at Universal's Aventura for a conference. It was only for 1 night, but the hotel had lots to do and it made my overnight stay filled with much fun and shenanigans. After a short flight, Me and a few co-workers gathered by the pool bar and began what seemed to be an endless night. Pool/Pool bar: located in a shaded area, the bar offered craft beer on tap, a full bar serving mojitos, tropical drinks, drink specials, or just hardcore on the rocks. However you like it, they create it. Although, I didn't get in, The pool was large and well maintained. I was definitely tempted. Rooftop: After dinner at a local restaurant we took the party up to the rooftop bar. The DJ was very engaging. He played the best new school and old school jams to get people up and dancing! The bartenders were awesome in keeping up with our orders. They were friendly and attentive. We had a blast til about 2a until We all headed up to the room and called it a night. Room: the room is modern/contemporary decor, spacious, and the beds are super comfortable. It has beautiful views of the surrounding area and volcano bay. Each room is equipped with an iPad that has access to YouTube, music, videos, TV, movies, netflix/hulu, and much more. Lobby: the lobby is spacious with sitting areas for quiet time or to open your laptop with a little coffee and conduct business. They have a Starbucks in the lobby. As well as a huge restaurant with different food stations. Overall, my stay was comfortable. The hotel is centrally located near City Walk, Universal. Volcano Bay and much more. It has lots of entertainment at the hotel, as well as the surrounding areas. I didnt spend much time in my room for that reason. I would definitely stay here again

Won't be back. This "resort" as they call it is a joke. It has a pool, which they shut down at even the hint of rain, and that's about it. There is a pool bar, however, it closes at 8PM even though the pool supposedly stays open until 11. It doesn't matter that it closes though, as the "bartenders " are terrible. If you are thinking, "I'll just have a nice cocktail and relax by the pool", think again. Order beer as it is hard to screw that up. As for the cocktails, make your own or skip it so you don't waste $13 dollars on a drink i wouldn't serve to drunk college kids. There is one good quality about Aventura. The bus ride to and from City Walk is short and there are no other stops .

A four star experience for a value hotel. I booked this hotel for the Universal portion of my trip to Orlando. I was looking for something more "adult" and this fit the bill. The positives: -The iPad control features for the room worked great. It was really nice being able to turn off the lights with a click of the button. -I liked the sleek modern design of the hotel and the room. -Room was cleaned every day (I know some hotels haven't brought this back yet due to COVID) -There's a Starbucks in the lobby that opens really early. -The biggest benefit: it's an extremely short walk from the hotel to Volcano Bay. The negatives: -Skip the rooftop bar. The drinks are only ok and the food options there are limited. -Beds are on the firmer side -The service ranged from ok to rude. The layout of the hotel is confusing and our check in clerk didn't give us a map or tell me where anything was located. Whenever I asked for directions the staff seemed annoyed. Luckily I figured it out during my stay, but the attitudes I got put a bit of a damper on my first day.

Our go to place. Favorite hotel food. Relay the robot is adorable! Roof top bar, staff...great experience every time. Just nice low key resort with great food.

Excellent hotel I absolutely love it here however there is one thing i don't like I have to pay for parking when i leave the parking garage $47 was this morning but besides that it's excellent!!! Though I will be back again

My husband and I stayed at Aventura this weekend for a "staycation" and to visit the parks. The hotel is really slick and modern from the moment you walk in. They really focus on technology and that theme is carried throughout the hotel. The room itself wasn't anything to write home about. It was a bit "basic" but for us that was fine as we only spent one night there and were really just in there to sleep. I really liked that everything in the room was run by an iPad, but maybe that's the millennial in me. My husband was even able to chat with the front desk from the iPad which was really cool. The view from our room was priceless and was probably the best part for me. The main downfall is that you don't receive Fastpasses with your reservation like the main 3 Lowe's resorts. Once we realized how busy the parks were we wished we had spent the extra money to stay at one of them but now we know for next time.

We booked this hotel for our Disney stay. We just got married last weekend and wanted to stay in a more modern adult hotel. The front staff and all of the staff have been really nice so that's a plus. The rooms were very clean as well. There are some plus sides to this hotel. However, this hotel has a lot of issues that I wouldn't expect for the price we paid. I actually am surprised this place was built in 2018. With everything going on, I would assume it was 30 years old. The gate doesn't work with your card half of the time for parking. We paid roughly $70 for four nights on the property to park our car. Fun fact, just skip paying for parking and hit the call button. They'll let you in and out every time without even asking. The elevator was having some issues going into our second night. We went to dinner and came back. When we got back we noticed the elevator was out of order and they had to pry it open. The AC might be the worst thing. Upon getting here the first night, we quickly realized we could hear the pipes in the ceiling. It sounds like a frozen AC when the pipes drip. We had to sleep with the television on to mute the sound our entire trip. We stayed in room 1552. If you get that room, just ask to move at check in. You'll thank me later. The walls are also very thin. As I type this, I can hear a baby crying from the room above us. Combine that with the pipes and it's a symphony I wouldn't recommend. Overall, it's not a bad place but I wouldn't stay here again. I'd actually recommend not to stay here. We've got two more nights here and I'm not looking forward to the sleeps. Thank goodness we're at the parks for most of the days.