Universal Standard

I had a wonderful experience there. The Retail Experience Manager, Kate was fantastic. She helped me pick out pieces based off my personal style and needs, was very attentive and informative. Wish all my shopping trips were that good! Lol.

DO NOT PURCHASE A MYSTERY BOX. It is a HUGE ripoff. They send you awful clothes in hideous colors that did not sell. Nothing, nothing in my “luxe” box was luxe - they sent me a pair of jeans. SAVE YOUR MONEY. I spent $170 and it’s all going to Goodwill. I’m really ticked off and they have lost a customer. One nice thing was all I needed. EDIT: US customer service worked with me after I emailed them about my MB. So, I’m back to loving US, but will never do another mystery box! This rating applies only to their MB.

I love universal standard. I have spent a pretty sizable amount of money there, some might call it a small fortune. I have always been happy with their customer service and the quality of their clothing. Their mystery boxes are my favorite. I love a surprise. Had the most recent situation not happened, they would always get 5 stars from me. I ordered their most recent mystery Box the minute it was released, A-day or 2 later they released a promotion for the first 200 to purchase a box ( Which I obviously was because I purchased my mystery Box before they ever added the promotion). I contacted customer service and explain the situation and asked to add the code to my order so that I could get the surprise gift, since I was clearly one of the first 200 to order, and they told me they could not add codes once a purchase was made. That seems ridiculous, Especially for such a loyal customer. And I am incredibly disappointed with the outcome of this. I know it seems trivial but It really just feels very unfair.

As a plus size person, it is super disappointing that this is appointment only. It is hard enough to find clothes that fit, and when another barrier is added it is really frustrating. I have bought US online and I like their things, and when I got to New York, I was excited that there was a store here. I also really needed some things because I am a traveler and some of my clothes had been ruined on my trip. But nope, I can’t just go shop. Have to make an appointment. Super frustrating, and lost a $$$ sale from me.

US has wonderful customer service, both online and in person in their showroom. They went above and beyond to ensure I had the clothes I purchased after an unfortunate incident. Needless to say I am a customer for life! I love the fabrics and the chic designs. I felt awesome presenting in the Geneva dress and even got compliments about it. Thank you US!

Ok so I have never had a one on one fitting or stylist appointment before. But now I am spoiled. Jayden was absolutely wonderful. Took the time to go over things and tried on a bunch of different styles. Narrowed down to several things. Cannot wait to get my things soon in the mail. Need to understand that this is not a normal store where you try on and take home same day. Think more like back in the mid century where people would go to the dressmakers and see different designs and have them made. This is modern version of that. The brand has a huge size range and is truly inclusive unlike most brands out there that are really only for straight sizes. In trying on the clothes you can tell this is not "fast" clothing. The quality is exceptionally good for the price point. Jeans in the 120 range (one plus size store I shop at jeans are 80 to 90) so are not much more. Good fabrics like linen and cupro. Nice styles too from casual to more work minded. Definitely glad gave them a try.

I've purchased clothes from Universal Standard online before and have had an excellent experience there, so going to their physical store in New York was a given. I love the simplicity of their designs and focus placed on the different fabrics (especially when fabrics are on bodies that aren't within straight size range). The staff there are particularly helpful and really want to help you find the right fit.

The staff was amazing, super friendly and I actually felt comfortable. I usually don't like shopping in person but would definitely return to this store. I found an amazing pair of jeans. Also the sizing is really inclusive and I'd definitely recommend this brand other people!