Unleashed by Petco

We loved this location for Petco Unleashed. That being said, the corner were located was dangerous, with a bus stop out front and lots of shady, drugged out characters always hanging out in and around doorway. It always made me nervous for the young staff that worked early and late. However, they were the greatest staff. This location always had the kindest, most helpful and cheerful staff. I would drive out of my way to shop at this location because of the staff vs shopping at the one farther east on Wilshire. Will miss the cheerful crew here.

I love this store. It's very convenient for us Santa Monica residents. It's not too large but you can find almost everything you need for your pets. The workers are kind and attentive.

The kids that work there are amazing. Really helpful. Really knowledgeable! Ashley Asia Leslie Veronica Crystal I mean the list goes on. They've been there a while and I've seen management come and go but these kids are solid. I really hope that they don't get mistreated by management like I've seen happen in the past. May be Petco but Us locals see these kids as family and the store as our neighborhood establishment Go above and beyond where they can.

I’m grateful that the staff are animal lovers and they shared their personal experience of what their animals love. I got a suggestion from Dylan at the Petco on 14th and Wilshire About chewable toys for large dogs. My dog loves both of the items that was suggested and she’s picky about her toys.

Great manager there Alejandra most happy with her services she provided. She is a great asset to have her. Thank you from myself and my 2 happy dogs!!

The two young ladies working in the store this weekend were so helpful and lovely. They made me feel welcomed and the dogs were happy! Nice change from my last visit to the store two years ago.

I Love Unleashed by Petco! They have an amazing variety of products. My cat, Lil' Bum loved it what I brought home yesterday! And the staff is fun and welcoming!

Good selection of products and a friendly, animal-loving, professional staff who is there to help when you need it. Do-it-yourself wash. Community minded with weekly adoptions that are carefully monitored. Metered lot parking strict out back; street meters in front.

The people who work at this location are amazing and so knowledgeable. The gentleman named Julius or Julian is the kindest man, extremely smart and so helpful. I would never shop anywhere else because my puppy loves the experience and the people (especially Julious). Highlights They carry blue buffalo singles in plastic great for travel. They carry e collars, they carry the thunder shirts and so many cute clothing items. They have the Halloween costumes. They also offer health services on certain days. They also offer dog washing stations which I use. I just can't say enough about how happy I am to have this place for my furry baby and all his needs. There are no words for how thankful I am to the employee's who kindly help me find everything I need and they truly love animals. This location is such a good vibe. Incredible place with incredible employees. My puppy and I highly recommend. Well done!!

We sort reccomend Unleashed, but they tend to be very pricy, they're good for certain things, but plastic mats for under Pet dishes and litter boxes, are better and cheaper from Amazon, Kibble is cheaper and better from TJ's, pet food is better from either TJ's or the market unless you need something very particular, ditto litter . We get the very occasional item at Unleashed by Petco, as they're very pricy, and much of the time they're not that useful or helpful, try various other places like markets, drugstore, dollar tree, Target, TJ's e tc.

You have probably been here if you own a dog. Just like Petco it's a pretty standard store to buy pet supplies for overinflated prices. There's one big benefit though and it's the only reason why I come here frequently. After multiple incidents of groomers hurting my dog, I choose to groom the pup myself. I absolutely love the self wash feature where I can put my dog in the tub, bring my own shampoos and wash him just the way I like it. The self wash used to cost $12. I believe they raised it to $20 now. I'm taking a star down for poor equipment maintenance though. Whether it's a weight scale or a blow dryer, it takes the staff forever to fix things when something breaks.

Really friendly staff here! I come here for cat food and supplies and the pricing is fair. I wish they had free parking, though.

This is for the dog washing station. I would give it no star if I could. This place is absolutely horrible. The shampoo is basically water. They had no towels, but didn't let me know until my dog was all wet. The girl at the front counter gave me a roll of brown industrial paper towels to dry my dog. She offered the hand held dryer that my dog is afraid of so that wasn't an option. Not to mention that they blew cold air and the hose was tapped up. So, I had to take my dog out soaking wet to take him to my car and dry him with a blanket. And the fact that they did not tell me about the towels until my dog was already wet and I paid $20.00 for this incredibly horrible experience.

Nice employees, helpful and give good advice. Very convenient hours and they have a multitude of products.

This is a shout out to an employee named Jeff at this location, he's absolutely amazing at customer service!

This is the best Petco! Wonderful staff and great service. Everyone is so helpful and willing to assist anyone with questions. I come in once a month for "Just for Dogs" and the assistant manager knows my name...that's impressive! All the Petco's should learn from these exceptional employees and they need to be recognized by the company!

I visited Unleash Petco today and was blown away by the service. Firstly, Erick was very nice and could easily be a vet! My dog was scratched a lot, and I thought it was ticks, but Eric immediately identified it as a heat-related allergy. He recommended the right medication, and my dog is already doing great! Five stars for Erick, hands down!

The store reps here couldn't be more friendly and helpful. They all seem young, energetic and willing to help. I think the corporate store should give them all the support they need. They definitely have the right attitude and give very helpful tips though sometimes the info is not totally accurate. They wanted to let me know about grooming services at the bigger petco down the street and told me about a promotion that didn't exist. :/ otherwise everything else awesome. And they even remembered my pup's name. Impressive

Placed an order online for pickup, order was canceled with no reason as to why. Staff couldn't answer. I then find out they don't even carry the brand any longer, per the manager, but still advertise for it. I went to buy a different brand, didn't have a card on me as I previously paid online, they wouldn't take payment manually. I placed a new online order whilst at the store, they wouldn't let me leave after wasting over an hour. The order cancels again with no reason. Manager had no idea why and was zero help, same with her employee. I had to call and spend over 30 minutes on the phone with PETCO. Over $200 of authorized charges later, they're now having to DoorDash the original food to me that they did in fact have, and the manager should have been able to figure this out in person rather than having to place three separate orders and wasting nearly three hours total. PETCO over the phone admitted this was their error, but I will not be returning here. Highly recommend going to the other one up the road.

We tried this place to self wash our dog. The area is clean. Some of the cold hot watera dont work as they should. There is always lots of hair in tbe drying area. I'm sure its hard to keep clean. The staff is nice and acoomadating the price went up from $12 to $15 recently. Not a big jump but still worth mentioning. Overall it is a good place to self wash.

First off, I spend at least two $200-$300 a month at Petco, buying my dogs, food, toys, and chews. Also, I am a Petco Vital Care member, and spend an additional $20 or $30 a month on the membership! Never in my life have I had a worse experience dealing with Petco/unleashed store employee's! The store manager Gabriel, is literally the rudest, nastiest, and most insulting unprofessional boy I have ever come in contact with in a store! A few days ago, placed a curbside order on the Petco app from my phone, and the app was having issues. I have a sprained ankle, and needed to do a curbside pick up, so I didn't have to find parking and walk to the store to get my dogs HEAVY frozen food and carry it back to my car. Curbside pick up is an option you can choose on the Petco app, therefore, I was using it. As I continued to try to finalize my order for my dogs food, I kept getting a notification that the Wilshire and 14th St., Santa Monica store in California, that I was ordering from, did not have enough of the food in stock, so it wouldn't take my payment. I called the store directly and spoke to one of the sales people by the name of VERONICA. I asked Veronica if they had the food in stock and she confirmed that they did. I told her I would go the store to do a curbside pick up, and she concurred. When I pulled up to the store, I called them directly from my car, and I told them that I was sitting in front of the store, and the app wasn't properly working, but because my ankle is sprained, and there was absolutely no parking in the area. Could they please come out to my car, preview the dysfunctional app on my phone, take my credit card, and bring me the food. VERONICA rudely said "no we cannot do that" She said "sorry, but you need to park and come into the storeI told her I have a sprained ankle and there is no parking and could they please accommodate me since I was trying to order a curb side pick up. Her response was "no you need to come into the store and speak to our manager, Gabriel" yes, I was flustered because it's not my fault that the app wasn't working properly, and I felt they should've been accommodating, especially since I had a sprained ankle! the store representatives are supposed to be helpful and accommodating. Instead, i had to walk the store to get my order when I specifically told them that I had a sprained ankle, and it was difficult for me to walk! I requested that they come to the car and I'd hand them my credit card since the app wasn't working. Veronica, a sales person at the store told me she would not accommodate me. When I entered the store, I was accused of being rude to Veronica, by the manager Gabriel. This was not true. I was direct, not rude. Gabriel was rude and accusatory! I asked him if he would honor the discount that I deserved, since I was trying to order online curbside, and he flat out refused! He said "no! I will not, and it's not my problem" I couldn't believe how nasty, and difficult he was l being! He acted like he couldn't understand why at that point, I was so aggravated? I suggested Gabriel was gaslighting me with his behavior, but he probably didn't know what the word meant. He responded "why are you gaslighting me" Then he started cutting me off every other word that I would say, and in a child-like voice, he started to repeat "gaslighting! "gaslighting! gaslighting!" Omg! I I got so upset at how he was treating me, that I actually started to cry, and started screaming at them like they were very spoiled and misbehaved children! Gabriel told me if I didn't get out of the store he was going to call the police? (Really?! I mean Really?) In my life, I have never dealt with such a rude, immature, and disgruntle employee, such as this unprofessional, awful and childish manager Gabriel, in Petco on 1401 Wilshire Blvd, in Santa Monica Ca. This was the most infuriating, insulting, and abusive experience I've ever had dealing with any sales representative! I called customer service at Petco, and spoke to a senior supervisor. She was flabbergasted! First of all, she told me that they should've honored the curbside request and gone out to my car. Second, they should've honored the online discount for me, especially since I had proof that the app wasn't working on my phone... and, since I am a paying member of their Vital Care program. Thirdly, Gabriel's behavior was 100% wrong, out of line, and worthy of getting fired! And finally, she offered me $100 gift certificate, plus she reached out to the district manager. I hope the both of them get fired as there are so many other good professional people who need jobs!

GREAT place to wash your dog (self service for $12 bucks) and that includes all the shampoos, towels, dryer, etc. Street parking or $1.00 per hour lot in the back. Staff was helpful and they seemed to have a steady stream of doggies coming in for cleaning. Our "Daisy" was a little nervous at first but came out smelling like a rose. And of course, they have all the food, treats, toys, etc you can imagine for your pet. No more washing the dog in the family tub!

The dog washing stations are a lifesaver. For only $12, they provide all you need to get your pooch clean and dry. A great deal! Includes apron, shampoo, conditioner, scrub brush, towels, dryer with adjustable power levels, and grooming brush. Just bring the dog! No more cleaning the tub after washing the dog! The staff cleans out the tubs between dogs and was helpful answering my newbie questions. No more hurting my back bending over the bathtub! These raised tubs are just the right height and easy to reach into. The sides remove easily for your pooch to hop in and out. I was impressed with the cleanliness and (lack of) smell. We'll be back!

I bought a lot of cat food stuff and Crystal was a big help and very informative and encouraging. I ask questions bc I'm not super informed on things and she was very professional and pleasant to work with. Also. Some rude lady went off on her/staff earlier and jamming up the help doesn't make things work better. Let's be better people to retail employees. Ps- I hope I'm reincarnated as my cat. god the life they live...

Super helpful and friendly if you need suggestions making purchases for your pet. They offer online price matching and have loyalty programs too that make shopping here worth it.

I was out running errands and thought I would stop in (seeing that I have never been to Unleashed before) I'm so glad I did ! Crystal was amazing ! She was so pleasant to talk to. She gave me such great advice about different foods for my cat. I will differently be shopping there again. And I will make sure to ask for her ! Thanks Crystal you put a smile on my face !

I went into this store while walking by this past Wednesday and Isaac was tremendously helpful. I have an orange cat who is quite particular about the type of cat food he likes. Isaac had some wonderful suggestions and I am happy to report back that my cat loves all of them! Thank you Isaac!

I come here for the self wash only. The staff are always helpful and the facilities are clean. You can choose from three different tubs so you get the right height. Unleashed supply an apron, shampoo, conditioner, brushes and towels. Or you can bring your own (that's me). And most importantly - even though this is a review for UNLEASHED - it is important to say that other customers there washing their dogs have been respectful. Huge plus.

I was impressed by their customer service! Very responsive and available to assist or answer questions. Fast and friendly!! Bring your babies in and get very good customer service! Both ladies assisted me today were very knowledgeable, helpful and caring of the animals! I will keep this one pet store to go to when I need to get pet supplies!

Came here with my Frenchie 8 week old. They set me up with toys and Cage. The dog trainer Louis went above and beyond to assist me. The whole staff there is really helpful. Most of the stores people act put out by questions but they were so cool. I'll definitely bring my business here from now on.

While it may be a chain, this place is the best neighborhood pet store! Our puppy Elvis is our first dog and we walked in clueless and overwhelmed. The staff has always been helpful and knowledgeable. They treat Elvis (and all the other animal guests) like a VIP--they know his name, they know our names, they help us pick out what we're looking for, what we need, etc. And of course, JANE is the best dog trainer! As other reviews say, she's knowledgeable, friendly, gentle yet firm. Elvis adores her! The prices are reasonable too. In addition to puppy training, they offer a free "Puppy Playtime" exclusively for puppies. Elvis was initially shy and timid around other dogs and Puppy Playtime totally helped socialize him with other puppies and he learned to play nice! It's also fun to hang out and watch all the cute puppies go nuts and to chat with folks. A BIG thanks again to everyone at Unleashed!

Review during COVID-19, essential business to keep our pets alive and well. Five stars on COVID practices- no touch entry (bar can be pressed with foot), a clean table with disinfectant wipes and hand sanitizer for customers, plastic barrier at register with social distancing marked on the floor for the line, store looks clean and most impressive was that the employees noticed as I was walking down the aisle and gave me space. Also, only one other shopper was in the store. Employees were masked and helpful- showed me where to find a cat furminator and price matched the online offer. So make sure to check! Glad that we do not have to worry about supplies in short supply for our pets, it was stressful enough trying to find teepee for my humans in March.

The sales associates at this branch are always helpful and welcoming. Customer service is important to us and the staff here delivers. We also love their self-wash option for dogs. The bath items are complete and neatly tucked in a small basket ready use. It is also very reasonably price since it includes shampoo, conditioner, towels and the use of dryer.

I love this place. I take my step-dog Sunny here for Self baths. The staff is always friendly and they provide all the stuff you could possibly need for a bath. It's fun and clean and only $10!!! Sunny's Santa Monica Spa

I like the self wash tubs at this store. However, the current manager of the store is completely unreasonable. I get that the they don't want pets left unattended, but what happens if you have to go to the bathroom? I used the restroom while my dog was tethered in the tub. I have now been BANNED from bathing my dog there! This manager is unreasonable and needs retraining. I'm happy to take my business elsewhere Nd I suggest you do the same

Buckle your seat belt. It was 10 dollars, then it went to 12$ and now $14 A real ripoff. No tenth one free. The supplies are old and watered down Lots of better alternatives near by

This is great for self wash! I went on a weekday morning but I bet on the weekends it is crazy busy, so aim for off hours. You walk in get in line to pay for self wash, $12 and off you go. The staff are very helpful and be patient because the self wash is the highlight of the store so staff is constantly cleaning the tubs and providing supplies for us to use. Three tubs to use and you get 2 bath towels, soap and brushes. The pressure of the water is good to get all your pups areas and you can easily control the temperature. There are 2 dryers which could be a bit noisy but it is expected. Meter street parking.

This was my first time visiting and using the self dog wash. The employees were super nice and helpful. My pooch seemed nervous in the store and they were so kind. They were petting her and helping me encourage her to get in the bath tub. Everything was super clean and included in the $12 fee - shampoo, conditioner, towels, rubber scrub brush and finishing brush - plus use of dryers. I appreciated the plastic apron that I got to wear so I didn't get soaked. Public parking lot in the back is only $1 per hour. Great experience and my dog is clean!

Bathed my pooch and the staff was totally helpful and friendly. My dog loves to shop there as well.

This review is about Petco's self-serve dog wash. The first time I gave my dog a bath at Unleashed at Petco at 14th & Wilshire in Santa Monica, I was the only customer using the self-serve wash. I washed my dog in one of the FOUR LARGE TUBS. The water pressure & temperature were great . After the bath, I dried my dog with the ONE & ONLY blow dryer. We were in & out of there in no time. No complaints! Approximately one month ago, I took my dog back for another bath. This time, I had to wait because all four bathtubs were being used by dog washers. When it was my turn, I put my dog in the tub & started to give him a bath. In the middle of the bath, the water suddenly turned COLD, VERY COLD. There was no more hot or warm water. I complained to one of the staff but there was nothing they could do. I quickly finished my dog's bath so I could get him under the ONE & ONLY BLOW DRYER! However, there were at least six dogs ahead of us waiting to use the ONE DRYER. Knowing how long it takes to dry a dog, I estimated a wait of at least an hour before it was our turn. I decided it would be quicker to walk home with my dripping wet dog so I could dry him myself with my hair dryer. The staff just shrugged when I complained & left the store. On Superbowl Sunday, I took my dog back for another bath. I had exactly the same experience as I did the last time, namely, FREEZING COLD WATER & a very long wait to use the ONE & ONLY DRYER. Again, I rushed home to dry my dog myself. Again, the staff shrugged when I complained as I left the store. All the other self-serve dog washes in the neighborhood have gone out of business. Petco is another large corporation & can certainly afford to make the necessary improvements to assure a warm bath for your pooch & a sufficient number of hair dryers. There is no excuse for offering a self-serve dog wash service & then providing FREEZING COLD WATER & only ONE DRYER. It's inhumane & inexcusable.

We love Unleashed! We started puppy classes here with Jane and just recently finished level 1, which was a huge help in getting her to behave and do basic things (sit, stay, come, etc.). We also love bringing her here for dog baths and for pet food and toys. All the staff are very helpful and friendly!

Great location! Excellent & helpful employees. And a very big, clean store. Plus $10 self wash

This store definitely carries everything that we need for our puppy, which is a great selection of toys and a lot of different canine treats and toys. During today's visit to the Santa Monica store, we also had the pleasure to meet Maja who works as dog trainer at Unleashed. She was not only incredibly kind to us helping with the choice of chewable natural bones, but she also spent a good half an hour dispensing very useful advise about our puppy's training at home and how to solve few annoying behavioral issues. Finally, she gave us nutritional suggestions for our puppy and she invited us and our puppy to come to the store the following day for an hour of supervised free play time with other dogs. Today I had my very best experience in a pet store !

This review is about Jane and her dog training classes. Jane is so good with our puppy and every week it gets better. The classes are reasonably priced and go through everything you need to get your puppy trained right. Highly recommend this for new (or old) dog owners.

This place is awesome! They are like a cleaner friendly petco that is catered to mostly dogs (but also has cat stuff too). When i go to the petco down the street I don't get as warm of a welcome and the young women that work here are so eager to help and are even nice enough to help load up our car (we bought tons of stuff for our new puppy). The only downside to this location is meter parking only (no free private lot compared to petco) and their selection is a bit smaller.

I'm not a big fan of Petco (too big, too cold, too corporate) but I think they did a great job with Unleash. I don't know about other locations but that one on Wilshire is like heaven for dog owners. Perfect size, super friendly staff, nice spa area with three huge bathtubs to give your pup a good bath without feeling constrained by the space... I also like that you can take all the time you need without feeling pressured by the staff and that you can ask for shampoo refills if you have a plus size companion (mine is a huuuge English mastiff). Oh, if your pup was a good boy or girl, don't forget to grab a free treat from the snack bar in front of the register before you leave! Parking is limited (a few meter spots in front of the store on Wilshire) but there's a large lot in the back ($1 an hour).

Unleashed in Santa Monica is out go to pet store for our dog. Great friendly and knowledgable staff that always make us and our dog feel welcome. Our dog can't wait to get inside once at the front door and has a big crush on the dog trainer Jane. The once a week classes have been fantastic for both our dog and us. Full inventory of products at competitive prices. Make this your go to pet shop in Santa Monica

We're currently fostering a dog, hoping to find the owner, but in the meantime, we had to pick up some of the basics. Grabbed a harness with the help with one of their employees who went at it to make sure the one we bought fit. She didn't hesitate to open up a package or two, until we found one we were happy with. Happy employees, very reasonable prices, and close to home. If we don't end up finding the dog's owner, this may be a regular stop for us.

i had a great time at this petco location. the employee who helped me was very poggers. his name was luis. he was so kind and great helping me with my pet rat named matthew. the other employee adriana was helpful as well. this petco was has a very good employee team. will recommend to my family and friends. thank you guys. much poggers.

This place is so cool, you should shop here if you like to keep things natural and holistic.

All the employees here are so friendly and helpful even during COVID. Julian went out of his way to help me out with getting setup for my new dog.

I love this place and would drive all the way from San Gabriel Valley to get the litter we wanted. It's mostly the shopping experience here that keeps me coming back. The place is very clean and has friendly customer service!

Since getting our new pup a few months ago, a Goldendoodle named Piper, we have found Unleashed to be like having a second home. Not only is the selection of food and toys excellent (seriously - we pretty much always leave with something), but the staff is INCREDIBLE. They know our names (and Piper's!) when we walk in, they always seem to have some sort of fun event going on (including cupcakes and delicious snacks for the humans), and you can't beat the $10 self washes. Last but not least, JANE. Simply put, I don't know where we'd be without her. We work with her for training as well as puppy playtime on Sundays (the BEST for puppy parents who don't want to bring their pups outside without proper vaccinations). She's incredibly kind, gentle but firm, and super knowledgeable about puppy training. She even texts us cute pics she's taken of Piper during her training classes. LOVE HER!

In the past unleashed offered a $10.00 to wash your dog with unlimited time. This was a fantastic deal. However if you haven't been lately you are in for a horrible surprise. Not only did they increase the price from $10.00 to $15.00, but they decided to put a time limit on you wash...30 minutes. I have a collie and who the heck can wash & dry a long hair dog in 30 minutes. To make it worse, You use to be able to wash the dog in a bath/tub area and then dry the dog in another area on a counter, where you can easily harness your dog and dry them. Now you have to dry the dog with electric dryer in wash bin. I was assured it was safe as they claim the wash tub was plastic. Wrong! it is metal wire base with a plastic coat. During this crazy time you would think Unleashed would want customers, instead of increasing prices and then limit the time. VERY DISAPPOINTING!!!!!.

Very clean & organized little shop. Helpful & friendly employees. I took my dog in for the self wash. The baths & dryers are great. The towels they provide are tiny but they got the job done for my Mastiff. Make sure to bring your own shampoo/ conditioner. Theirs suck! A Touch of shampoo diluted with an entire bottle of water. I will definitely be returning but with my own shampoo.

Ten dollars for a self-wash! Every other place in town is usually $15 and not nearly as clean as Unleashed. My pooch is pretty old and most other places don't have any steps or ramps to help get her in the tub. This place does and the tubs are low enough to make it easy for her and high enough that I'm not straining my back bending over. The staff is always pleasant and helpful. I'm so glad this place opened up!

It's $10/dog and if you only have a shower stall at home, it's a reasonable price to pay four times a year. I wish they had a "Pay for 9, get 10 washes" offer but I won't quibble about that. I'm glad to have a place that's within walking distance where I can wash my dog myself. The basins are cleaned and disinfected after every use and floors are disinfected nightly. The towels they supply are sparkling clean. There are two depths of tub so bathing a smaller dog isn't as hard on the human's back when bent over the tub. There's a step stool available for those medium to large or senior dogs who find it difficult to jump into the tub when the door is removed. You can bring your dog's bathing supplies too. However: the floors are tile and wash basins are metal, the combination of which creates a very noisy environment which is stressful for a noise-sensitive dog like mine. Adding to the noise level are the customers and staff who do not use softened, inside voices when they talk. The vacuum-like blow-dry devices pile on the noise when being used. There are three tubs and when they're all in use it's easy for a dog to go from calm and happy to anxious and trembling. If it's too loud for my ears, it's got to be really difficult for dogs who aren't deaf. It would really be helpful if a sound-dampening drape was installed in the open doorway between the bathing area and the store so the noise from the store can be muffled. Also, noise absorbing wall and ceiling tiles could be installed in the bathing area, employees could be aware of keeping their voices lowered and dog calming music (like "Through A Dogs Ear") could be played in the bathing area instead of the soft rock/pop music (which I like but does not help the dogs). PetCo does a valuable service to a community with 4-legged family members but they could be a better example to the humans with pets by creating a more empathetic environment that demonstrates a deeper understanding of a dog's needs and behavior.