Grounds For Clarity
Google
This was our first time staying at a hostel, my friend and I.
The location was perfect for us: plenty of access to grocery stores, convenient stores, public transportation. The upstairs kitchen, though we didn't use it, looked beautiful, clean and ready for use. We stole glances of it when going to the 5th floor reception for check-in questions and to see if we could get assistance to hail a cab when checking out.
About a quarter to four, my friend and I still hadn't received our room information (booking told us we would get it around 4 p.m.). Friend called customer help and they said to go to the 5th floor. They gave us a room right away.
We checked in the room and we immediately noticed the smell of mildew. The mildew and mold smell wouldn't go away in spite of using air conditioning and using the bathroom fan.
Upon check out, we went to the 5th floor for help with hailing a cab. No one was present, however, there was a note on a landline telephone at the desk. Friend called and they said no one was working today so they couldn't help us.
The rating really reflects the strong mildew odor permeating the room and bathroom and mold in the bathroom.