Upstairs Downstairs Home

This is a wonderful gem of a place. Their collection is always so interesting, and it seems they have a bit of everything! I have bought three things here. One was an absolutely beautiful Greek Revival lamp which I study and read with every day, it has certainly enriched my life. The other two were two incredible paintings by once-local artist Niki Farrell. There are numerous other treasures at this shop, and any lover of wonderful antiques is sure to find something they love here. The staff are wondrously nice and helpful - I do not understand what a previous reviewer meant when they said they had a bad experience.

I love this shop. About 80% of the furnishings at my Boston home are from Upstairs Downstairs. There, I’ve been able to find a mix of new and old (antique or vintage) items. The owner, Laura, is extremely knowledgeable and friendly and has a sophisticated and elegant taste. I can’t recommend this store enough. For those heavier items, they also ship and deliver. Whether you’re a local or a visitor, this is a MUST SEE in Boston.

Lovely antique store on historic Charles Street in Boston's Back Bay. I recently purchased a cocktail table here and the staff helped me get it into the car.

Such a nice store! I think I spent more time talking to the owners who were so friendly and welcoming. This was my first time in Beacon Hill after moving to Boston and Upstairs Downstairs has become a staple for me. They had some really great pieces at what I thought were very reasonable prices. Will definitely be recommending and com ing back.

A Delight! We just made our first visit to this wonderful store. Our salesperson Mark and owner Laura could not have been more pleasant and helpful. The store has a well-curated assortment of well-presented new, old, and vintage furniture, furnishings, and decor items AND it displays works of local artists. We didn't make a purchase this first visit, but we'll definitely be back!

This review is not about the products Upstairs Downstairs sells, but rather about the staff and how they treat people. I was walking by with my dog and noticed some chairs outside the storefront. There were no signs on them indicating they were for customers only, so I sat for a moment to adjust my dog’s leash. Not long after, someone from the store came out and rudely told me the chairs were for customers. The tone and attitude were completely uncalled for—no kindness, no courtesy, just an unnecessarily aggressive approach. If these chairs are truly for customers, then perhaps put up a sign instead of placing them out on a public sidewalk where anyone might assume they’re free to use. What’s more, after I left, I noticed others sitting in the same chairs, and the staff just brought them inside rather than speaking to them. So the treatment clearly isn’t consistent. It’s not hard to be kind or professional. Maybe this can be a reminder to the staff that common courtesy and respect go a long way. Not everyone who pauses in front of your store is a problem.

Excellent place to shop in Boston! Amazing offerings of interesting items. Variety of selections for all tastes. Exquisite household items plus gift giving choices. Staff very friendly & helpful. Highly recommend!

We recently stopped in to Upstairs Downstairs on Charles St and found some prints and a small rug for our home. If you haven’t visited in quite a while it’s worth a stop back. The owners are helpful, welcoming and fun! The items are thoughtfully curated and include a nice variety of price points, styles and types of decor. Pop in to find one-of-a-kind items you can’t get online or at the major furniture stores.

This is one of my favorite stores and I haven't been there for a while, but since it's the holiday season something called out to me with their decoration. Very nice things with prices that are matching with the value and the quality of the vintage items. if you want well crafted high-end items, come here. It's very inspirational for somebody like me who likes beautiful things.

Eclectic selection unusual stuff friendly staff some thing for everyone good selection of art something modern some older

Very friendly staff and a wide selection of stuff. Pretty decently priced for antiques too! Fun spot to check out if you're visiting

I just had the pleasure of visiting upstairs downstairs Antiques on Charles Street. The owner sophistication and good taste in art work, home furnishings and table decor means that there is something for everyone. I love this store and would recommend it highly when you visiting Beacon Hill. There is a something special fir everyone in the store at all different price points.

I love shopping here because 1) they have an incredible selection, and 2) the owner and staff are the kindest, nicest people. Great prices, too!

My wife and I visited Upstairs Downstairs today and were really impressed with the selection and prices. Laura and the rest of the staff were incredibly helpful and responsive. We ended up picking a few really great pieces to help furnish our new apartment and were very happy with our purchase. And, in the time of COVID, everyone was wearing masks and they provided complimentary hand sanitizer (even multiple options!) which made us feel very safe. We can't wait to come back!

Upstairs Downstairs is a go-to stop to make anytime I am in the Boston area. I always find unique, special items that match my college student budget. Laura and Joan have assured me in shipping items to my mother in New Jersey. You must stop by this hidden treasure in Beacon Hill!

What a charming find! The staff was very welcoming and friendly. The store was full of fun and beautiful items. I found the perfect memento of my visit to Boston - a painting by a local artist for my home. I love that there is a mix of new and old. I look forward to visiting again to see what wonderful treasures they have to offer!

Love this cozy shop which contains all kinds of surprisingly affordable treasures. No, they are not all antiques, and there are a few too many tea sets for my liking, but there are some really nice finds in here. and despite the address, it's actually not too pricey. You'll find the usual generic, overpriced art work mixed in with a few lovely prints and paintings. You'll find old photographs of family reunions next to a still life done in rich oil paints. Some nice furniture but this is earthy, country style- nothing high end. There's sterling silver mixed in with silver plate, nice quality lamps and some divine scented candles. The space meanders way into the back of the building so keep on going. You may find just what you need. Worth a look if you are a collector or just poking around hoping to find the perfect item for your mother in law's next birthday or an old friend's wedding.

This a rare gem! That is in beacon hill amazing and friendly. They are super helpful! Come here for gifts or yourself. You can ask about price and they help you when they can!!! Great products and hard to find antiques. Must see in Boston

This is my favorite antique store I have ever been to. The owner is very unique and kind. Her products are very high quality and they describe what antique is all about. This place has wonderful music and a great environment where you literally want to buy everything in the store! Very relatable to Target, where you basically want to purchase the store. LOVE!

I'm a repeat purchaser here. Look for good deals (no, really, I KNOW it's Charles Street, but really... ) on tables and lamps. Also an occasional decorative doo dad. Mostly traditional wares, but I've given myself the challenge of a doing my new place in a well edited mix of high and low, modern and not, a la Elle Decor, while doing the reduce/reuse/recycle thing and all on the cheap. This place works!

Always something interesting to be found at this store! Different areas with different themes help when thinking through how you might change up your own place. The owner has a keen sense of design, especially when it comes to decorating and fabrics. Prices are competitive, worth checking out if you are looking for a unique gift, a painting or a special piece for your own place. Smaller scale furniture is here, a plus for those living in tiny spaces!

We were wandering around Charles St looking for an antique bar cart for our apartment, and happened upon one in this place. BUT it was almost double what we were hoping to pay. We told the woman working what our price range was and she offered to call the owner to see if she wouldn't mind parting with it for less. The owner said she was happy with our offer and was glad for it to finally have a home. The piece is beautiful, exactly what we were looking for, and we didn't have to overextend--couldn't be happier! One small tip, I'm not an avid antique shopper so I'm not sure what is normal, but when we got it home we noticed it was really dirty (probably booze from the 60s that was never cleaned off), but it was hard to see until you were up close and personal because of the finish and all the things that were on it for display purposes in the store. In the future, I would definitely inspect more closely and ask them to clean it or knock a few bucks more bucks off for hour we would spend scrubbing it down. However, we were so happy with the service and the quality of the cart that I would still give this place 5 stars.

Sometime last month I came across Upstairs Downstairs Antiques in Boston and have been back several times. Laura C., the owner, is friendly, knowledgeable, helpful, and never pushy. She has even opened the store for me on off-hours to accommodate my schedule. The store has a varied collection of both low- and high-end items and everything in-between. Because they are well priced, most things tend to turn over quickly. Even better, the store is animal-friendly: my dog Simon looks forward to getting a biscuit every time he's there, and there's always a water bowl out for him. I'm a veteran of antique stores all over greater Boston and am happy to recommend Upstairs Downstairs without reservation.

Upstairs Downstairs Antiques remind me of a British TV series I used to watch in England. It offers a wide variety of antique furniture, used furniture and vintage furniture which includes eras from Victorian to to-day. The ambience and themes are set based on the antique items. You can find anything from a small unique display item for a gft , to a stunning Mahagony dinning table. The ladies are very freindly and helpful. Amazing service.

First--it's an easy shop to browse through--kept clean & tidy, with pieces easy to see. Some stores are just so dusty & piled high with 'stuff.' Service is very very nice. Laura, who owns the shop, is a sweetie & is almost always willing to negotiate a price for an item. No hard selling; which is a relief. I go into Upstairs/Downstairs for interesting pieces for formal dining. Bought a fabulous silver & glass salt & pepper/oil & vinegar carrier. Odd & gorgeous. Bought several silver trays here, compote glass, ... They have some wonderful formal table top pieces there. Do walk down the stairs & take a look. There are, of course, the kitchy paintings & weird bric-brac. But, that's what makes it so charming. The last time I bought a few things, I didn't have much money left in my parking meter.... So, they wrapped them beautifully, I ran & got my car & wouldn't you know it, the sales clerk was waiting OUTSIDE , with my bag so I didn't have to double park and risk a ticket. Really nice women.

My teenage daughter and I have visited Boston regularly ( and Beacon Hill in particular) since 2003 and this little shop on Charles Street continues to be one of our favorites. Without fail, Upstairs Downstairs always has an interesting collection. We've fallen in love and taken home several pieces that we can 'carry on' the plane home - like the set of flow blue English porcelain dessert dishes; the crystal salt & pepper shakers, the pair of hand-painted tea cups 'decorated in Hong Kong' and a lovely old Eurpean engraving of a young girl which now hangs in our Bermuda living room. Not everything in the shop is of consistent quality, but there is enough here to make a visit worthwhile.

I shopped for the first time on Charles street this past Saturday and had a wonderful experience at this store. I was looking for something very specific (desert wine glasses) and owner Laura Cousineau was so lovely. She presented several beautiful options and I ended up with a gorgeous set of glasses. It was a wonderful experience and I will definitely shop there again!