Uptown Theater

Never had such a wonderful experience with concert event staff. Took my 12 year old nephew to a show and everyone went above and beyond to make sure every kid there had a fun and safe experience. The woman assigned to balcony section 104 at the Aquabats show on August 6 (didn’t catch her name) was amazing, getting us ear plugs and a show poster. The venue itself is great but the staff helped create an unforgettable first concert for a very excited kid.

Easily 4 or 5 star venue.. but the security and check in process is probably one of the slowest I’ve ever been apart of.. show started at 8 and doors posted to open at 7.. people were still being let in at 10pm. Absolute joke of a process getting people in. Do better. The photo was taken 96 minutes after doors open.. people at the end waited another 60 minutes easily to get in.

We had an extremely disappointing experience at the Uptown Theater on November 21, 2024, and even worse follow-up customer service afterward. My husband and I purchased balcony tickets with assigned seating for the Yelawolf / J. Michael Phillips show specifically to avoid long general-admission lines. We had previously attended a show at this venue in October and had a great experience, which is why we felt confident purchasing tickets again. Unfortunately, entry to the venue that night was completely disorganized. Doors opened late, scanners were malfunctioning, and security procedures caused massive delays. By the time the main act began, the line was still wrapped around the building, and many ticket holders—including us—were still outside in cold weather. We waited for nearly two hours, monitoring the line and speaking with security, and ultimately missed both the opening act and most of the headliner. At that point, with no clear indication that we would even get inside and only about an hour of the show left, we were forced to leave despite having valid tickets. What made this situation worse was the response afterward. When I contacted the venue to request a refund or resolution, I was spoken to rudely and told, “Why do you think we owe you a refund? You still could have gone in the show.” That response completely ignored the reality of the situation—that the venue’s own entry issues caused us to miss the majority of the concert. We did not choose to skip the show. We were prevented from attending in a reasonable timeframe due to poor crowd management and technical issues. The lack of accountability and dismissive customer service was extremely disappointing. Based on this experience, I would strongly caution others before purchasing tickets here, especially if you expect assigned seating to mean smoother entry or if customer service matters to you.

I loved this venue! It's smaller which I like and has close parking. It was easy to get up close to the stage if you come early, and the staff was always on top of things in a friendly manner. I definitely hope to come back and see more shows here!

Fun venue. Good sight lines. Had a great show watching Wilder Woods. Bathrooms are on mezzanine (up) or down to the left of the front door. A good place for an intimate show. Sound system is solid!

I have been to 2 very different shows at the Uptown Theater since its conversion to a music venue. Amigo the Devil, and Deltron 3030. The theater does a great job absorbing the vibe of the performers and customizing the experience to suit. Amigo the Devil was stripped down, perfectly lit and vocals were on point for sound. Deltron 303 was like being in the movie House Party, but instead of Kid N Play, it was Automator and Del the Funky Homosapien! Loved watching movies here when I was younger and am so happy to be able to enjoy the building in new and exciting ways.

Look, if you aren’t a size 2, don’t get floor seats. I’ve included images for what the seats are - they are tiny, they are resin, there’s no real padding, no cup holders, anything. I expected it to be theater seating since it’s called Uptown Theater, so I was very disappointed to find these as our seats. This was also for a show that wasn’t a “stand up, dance around” show. Many people around us were asking the staff if there were any adjustments that could be made, and their response was “we’ve told management we need better seats.” The seats could have maybe been fine if they weren’t pressed up against each other, but they were as close together as they could possibly be. No armrests, nowhere to put a drink. I’m not plus size, and I had to sit at an angle to not be making contact with either of the people sitting next to me. I never thought I’d be wishing for one of those folding chairs found in church basements, but tonight I sure did. The balcony area appeared to have actual theater-like seating. I only know because the balcony area was where the only bathrooms in the venue were. I could see it being a fun place to be GA standing room, which is why it gets two stars instead of one.

This venue was so great! The upstairs bathrooms were large and clean and recently updated. The upstairs bar was well-staffed and moved through their lines quickly. We had designated seating in the balcony which was incredible, there was GA on the main floor for our show, but I'm sure that can fluctuate show to show. There were also private or VIP "booths" on the sides of the balcony. The audio quality was great, although I did feel everything was too loud - but I'm probably just getting old in my late 30's 😂. There was paid parking right behind the theater, but was a fairly small lot. I would definitely see another show here based on our experience!