Urban Outfitters

Urban Outfitters in Tyson’s Corner mall, VA is a specialty retail store for Men and Women with an emphasis on lifestyle accent. Most of the men’s selection is casual, sporty, trendy and edgy. Urban Outfitters inspires its customers with a distinctive products that have unique designs. The staff is helpful.

I purchased Asics sneakers from the UO website. It was absolutely NOT clear it was a 3rd party sale. Even the link to return says return in store. ALL my confirmation emails were from UO. I read. I’m not stupid. I went into the store per the link to return. The link UO SENT ME. I couldn’t return In phone with supervisor for UO for 30+ minutes with no resolution. They submitted a return request (unknown if it’s fulfilled) for 3-5 business days. No confirmation of any of this My time to drive to Tysons. My time in store. My time to return again Others will give up. This is ridiculous. It’s fraud. Pure fraud when my links show to return in store So buyer beware of anything 3rd party. The manager was great and patient. I was very unhappy. I can’t say enough about her even though she couldn’t resolve

Got this super cute keychain for my little sisters birthday! Definitely an inspired little artifact

The lack of customer service every time I’ve shopped at this location is surprising even for urban

Nice, big selection of clothes and accessories. Knowledgeable and attentive staff.

Good location and plenty of merchandise in stock. My daughter said this is better than some of the California locations.

I love shopping online at Urban, but the in-store experience isn't my favorite. I did an in-store pickup once but it took longer than shopping in-store myself would have. I got an email that my order was ready, but when I went to pick it up I was told they were still putting my order together and ended up waiting longer. I would highly recommend not doing in-store pickup.

customer service was UNMATCHED! Shoutout the manager, Natalia, for making a point to show me the "For Them" nonbinary candles and fragrances! An amazing show of allyship and inclusivity!