Denise P
Google
I was treated incredibly rudely by an employee. My family and I went into this store, and as we were browsing, the music playing through the speakers suddenly stopped. It was replaced by a loud, obnoxious "popping" sound. Two young boys walked past me giggling, but I didn’t think much of it—until I noticed a record player that was still spinning with the needle off to the side.
Apparently, the boys had been messing with it, and no one was around to fix it. Wanting to help, I carefully placed the needle back on the record, and the music started playing again.
Within 30 seconds, an employee—a short, small-statured man—came over and, in a scolding tone, told me the record player was for employees only. I looked at him and said, “Okay?... Why are you telling me this?” He continued, insisting that he tells everyone in the record area that the player is only for employee use. His tone made it clear he assumed I was the one who had been messing with it. I explained that two kids had tampered with it, and I had simply fixed the needle so the record/needle wouldn’t get damaged.
Despite this, he kept repeating that no one is allowed to touch it—as if he wasn’t hearing me or didn’t believe me. We exchanged words again, and I calmly reiterated that I was only trying to help. He finally walked away but not before sarcastically saying, “Well, I came to say thank you,” as he turned his back to me and walked off.
I immediately turned to my family and said, “Let’s go.” And we left.
No apology was offered for the way I was spoken to. The employee simply watched us walk out. That was the last time I will ever set foot in that store.
This kind of treatment is completely unacceptable.
And by the way—if you don’t want people touching your precious record player, maybe keep it behind the counter.
