Urbano Hotel

Absolutely enjoyed my seven days at Urbano Hotel by Roots. Was picked up from the airport by shuttle. Whisked from the airport and brought to the hotel with no fuss or trouble. The check-in was trouble free. The receptionist was friendly and accommodating. The staff were great. I was escorted to my room. Again, great service and friendly staff. This being my first time in Ghana the staff were more than willing to give me guidance on things to do, places to go, tours to consider, and restaurants to consider. Grateful for all the input from staff on all aspects of my stay. Truly appreciated local suggestions. Favorite experience was getting a chance to meet with the hotel manager about an incident that had nothing to do with Urbano but set me back. The hotel manager was, like his staff, more than willing to meet with me and sit down and talk to me about my trip. He, like his staff, offered suggestions of food, places to go, and nightlife activities. Definitely a surprise find in Osu. In the hustling and bustling Oxford Street area know that the area is busy. 24/7 people are walking up and down Oxford Street. I thought it wonderful and suggested the safety of Accra and Ghana. Just a great experience. Highly recommend. Also want to point out that Urbano is just one of three Roots properties all within walking distance of each other. Each property is a little different. A pleasant and enjoyable stay in Osu.

Amazing workforce, really kind always prepared to help. You can ask anything via whatsapp and they will answer quickly. Really nice room, great bed, with a nice sofa a fridge and a freezer. The surroundings are nice and quiet, spend your money here!!

Urbano Hotel – A Hidden Gem in the Heart of Osu! I had a lovely experience at Urbano Hotel. It’s perfectly located on Oxford Street, right in the center of Accra’s energy surrounded by shops, restaurants, and nightlife. The staff were incredibly friendly and professional, making me feel right at home from check-in to check-out. Though the rooms are a bit compact, they’re very clean, cozy, and well-maintained. I especially appreciated the fast Wi-Fi, comfortable bed, and secure environment. If you’re looking for a stylish, no-fuss place with great service and location, Urbano is a solid choice!

I am truly astonished that not a single customer review has mentioned the lack of a universal power outlet at this hotel. How can an establishment that primarily serves international travelers—located just 10 minutes from the airport—not provide such a basic necessity? No business with a serious, customer-centric management approach would overlook this fundamental requirement. Upon realizing this issue, I immediately checked out without staying the night. The receptionist appeared shocked by my decision and remarked, "Not having an outlet shouldn’t make you uncomfortable enough to check out." However, after long hours of travel, my phone was at 2% battery, and my laptop was nearly dead. Instead of offering a solution, I was told, "You could purchase a multi-socket adapter yourself, which will then become your property, or you can leave your phone at the front desk to charge." Does this sound reasonable in today’s modern world? I am genuinely surprised that no previous reviews have highlighted this issue. To make matters worse, when I pointed out this inconvenience, the receptionist bluntly stated that Urbano does not provide this service. It is incomprehensible that a business—especially one in the hospitality industry—would fail to prioritize the needs of its target clientele. Who builds a hotel without considering the basic needs of the people they intend to serve? Additionally, the website states that an airport shuttle is included, yet upon arrival, I was informed otherwise. Prospective guests should clarify this detail before booking to avoid unexpected inconveniences. Overall, the service was extremely poor. Urbano must do better—this is the bare minimum expected of any business that aims to serve international travelers. Book at your own risk!

Hotel Urbano is adequate. It is a cut rate hotel masquarading as a boutique hotel. BTW The photos DO NOT match the hotel itself. The wifi works and the bot water works, but otherwise they provide the bare minumum for the cost. The location in Osu is convenient if you want to walk to a lot of places. I have stayed there twice in a two year period and found it much less accomodating and more expensive the second time. They have another hotel near by. I suspect that that hotel is more upscale and they pretend that they are the same. I am sure you could do much worse, but just don't expect more than a place to sleep.

The place was very elegant especially with the spiral staircase to the oversized upstairs bdrm..Definitely a sweet spot near airport..

We stayed at the Urbano Hotel for a couple of nights with our tour group and it checked off all of the necessity boxes (e.g., Clean, safe and convenient location). However, despite having several floors, the hotel does not have an elevator.||The hotel has security that guards the front door and monitors the property. ||The lobby area is small with only a few seats. ||Raphic acted as not only a front desk agent, but also an excellent teacher who taught us common phrases in Twi (local language used in Accra) that we could use during our time in Accra. Raphic was extremely professional, helpful in providing suggestions on how to best explore the area and took pride in sharing knowledge about Ghana.||The restaurant that is connected to the lobby is slightly bigger than the lobby and has a reasonably-priced menu (there is another eating space with food service connected to the hotel). Other than the very limited breakfast buffet, food service took at least 30 minutes (regardless of what was ordered). Recommend ordering at least 30-45 minutes before ready to eat (especially if there is more than one person). Evans, our waiter on most days, was courteous and professional.||The rooms vary in size based on the room type selected. Recommend requesting a different room if the assigned room is too compact.||The hotel location is in walking distance to various restaurants (the desserts at Chocolate Sarayi were tasty), shopping stalls, banks and places to get groceries.

It was an awesome experience at Urbano, their facility comes with a restaurant and a bar and a rooftop lounge. The customer service was great and the staff were highly professional. The serve buffet breakfast with a combination of both local and continental dishes. In terms of location, they are readily accessible along the oxford streets opposite Goil fueling stations. They don't have a spacious car park though but their security is on point. Their facility is not disability friendly and hence prior notice needs to be served if a guest falls part of that category to reserve a room on the ground floor.