G B.
Yelp
I wish for you the reader to decide for yourself how many stars this experience is worth.
Pros:
1. A gym with a swimming pool is nearby and free entry is provided. I know of no similar offer in Europe.
2. Breakfast is provided every morning with a selection of meats
3. Event staff, though several will be leaving within weeks of this writing, were very friendly and helpful. I am grateful for the friendship they provided. One even took me to one of the most amazing church services of my life.
Cons:
1. After the shift of the new year, several hostels in Barcelona (including Alternative Creative Youth Hostel) implemented a new Internet service provider. This service provider requires either an email address, or more desirably, your Facebook account information, for free internet access. Aside from the fact that Facebook has become notorious for tracking users online habits (I've been told by staff that Urbany implemented the system because they wanted to be 'liked' by guests (beware of 'liking' companies because software exists to mine your Facebook profile for information once you 'like' a page. 'Liking' gives them access to your account. Check out the Obama campaign's Narwhal program for more info on what can happen.))
All that aside, with the implementation of this new Internet provider, the Internet service at this hostel has had a dramatic reduction in quality and consistency, to the point of being unusable. In the common area and kitchen, Internet service can be entirely unreachable, as was the case when I had my iPhone stolen and was desperately trying to connect to FindMyiPhone through my laptop. Internet does however work in the bedrooms.
2. Now the primary reason I gave this facility one star. To be honest still unclear what happened. Over the weekend, I'd extended my stay at the hostel. I thought I'd made the reservation through Wednesday night, making arrangements with a guy I'd had good conversations with at reception. When Wednesday came, I found my key card inactive. I returned to reception in the afternoon (perhaps the guy thought I meant leaving on Wednesday, not staying the night). I provided my room number and the card was reactivated. They checked the computer. No further comments. Problem solved.
I returned far later that evening, around 11:30pm, and was informed by my friends in staff that reception wanted to see me. I felt alarmed and confused but wanted to clear up any problem that might exist since I believe in maintaining good relations and minimizing stress.
I arrived at reception and asked if someone wished to see me. The man working at reception, who later identified himself as the Manager when I asked, told me that I had overstayed two nights without paying. Woah!! I felt caught off guard but apologized as best I could. I assured him it had not been my intention to overstay and asked if I could reconcile the debt (pay) for the two nights (apparently a mistake had been made). He told me I could not pay and that I had to leave. I had wanted to extend my stay through the weekend, but I was quickly informed of three things, and the time was 11:45pm (the subway was closing at 12am): I had broken a rule, I needed to leave immediately (my bags had been packed - my collared, dry-cleaned shirts crumpled up and shoved into my bag), and I was banned from the hostel for life with no opportunity to make amends. I had to turn around and do some deep breathing to calm myself down. Three times I verified with him that I was banned for life and this could not be changed (not to challenge his decision, but to gain clarity so I could write this review.)
I don't know exactly how to describe what I felt but shock is, perhaps, a good word. It felt as if the carpet had been yanked out from underneath me, with no sympathy attached. Confusion might be another word. But after a minute or two of deep breathing to digest the situation, the only thing I knew to do was accept it.
In the past, at other hostels, when a mistake or misunderstanding arises, my preference is to try and resolve the situation with communication (clarify what happened), apologize, and offer gestures of good will or whatever is needed to make amends, even for small things. Because of my wish for positive relations and integrity, I have had the privilege of being called family at other hostels (see my review of Feetup Garden Hostel on TripAdvisor, for example).
Here, all my attempts were rejected, especially my wish to pay (in my mind, paying when money is available and due is the honorable thing to do). He said he didn't need my money and asked for my keycard. I asked if I could go say goodbye to the staff and collect my food from the kitchen. I was given 15 minutes. I felt demonized.
For a mistake whose cause remains a mystery, I ask you to be the judge.