Danny C.
Yelp
I almost never write negative reviews because I hate to hurt small businesses (see my Yelp history) but I feel compelled to write this one.
I ordered a Spanish latte at the counter and was asked if I wanted it for-here or to-go. I replied that I wanted it for here. When my drink was ready, my name was called and I was handed a to-go cup. The person at the counter must've misheard me and selected the togo option on the POS system. No problem at all -- I understand that mistakes happen, so I stood back in line to ask for it remade because I wanted the indoor dining experience with the latte art, coffee mug, sitting at a table, etc.
When I got to the front of the line again, a different employee than the one who took my order asked me if something was wrong with my drink. I smiled and replied, "Hi! I might've maybe misspoke or something, but I think I meant to ask for this for here. Is it ok if I get this made in a mug?" (I phrased it to be ambiguous as to if it was my fault or the employee's because I didn't want to seem accusatory or place the blame on anybody).
The employee glanced at my receipt, then snarkly remarked, "You want this remade? Well, you ordered this togo, so..." and stormed off to have my drink remade.
My girlfriend and I were speechless. First of all, this employee was not the same person who took our order, nor were they in the vicinity when it had happened. How could they be so confident in their assertion that it was my fault? Secondly, I was nothing but courteous and respectful when I asked to have it remade. Again, I get that mistakes happen, and both my girlfriend and I have experience being on the other side of the counter, so I personally find it important to be friendly towards service staff. I don't know why they felt it was necessary to speak to me so rudely when I've been nothing but friendly.
We received our drink and chocolate cake and sat down. We ate in near silence as we were deeply uncomfortable by what we'd just experienced.
With that said, I want to give credit to the staff here for being on top of the busy rush. Everyone seemed coordinated as they diligently pushed out orders. I'm not going to publicize this person's name because I get that working in such a stressful environment can really make someone irritable. But I hope that they realize that such behavior can be very hurtful to a person on the receiving end of it.
I wish that my experience could've been a better one. The Spanish latte and chocolate cake were delicious, but I couldn't wait to be finished with the meal because of the sheer discomfort I was feeling.