U.S. Customs and Border Protection - Alexandria Bay Port of Entry

Friendly and professional! I would highly recommend Canadians to use this crossing. Unfortunately, I don't remember the officer's last name, but I crossed the afternoon on February 10th, 2026. The officer was very kind and professional. Please do not believe the online fear-mongering; CBP continues to do what they do, which is keeping their country safe, and being professional while doing so.

CBPO Robert Furtak you were what we all wish other border officers would be like. Kind, courteous and well simply put treating us like a human. You nailed it, and I can't thank you enough for the help. Thanks again, and to your coworkers reading this... take note ;) be like Officer Furtak.

I bought a boat and motor from a friend in Ontario, he was going to delivery it to me in the US since I don't have a passport. After I filled out all the paperwork involved I called the customs office and asked the gentlman who answered if he had a few minutes to review. Very helpful and made a few suggestions to help my friend get through. My buddy made it through customs in 30 minutes down and 15 minutes on return trip. He texted me after and said "US Customs was amazing".

"Courtesy, dignity, and respect". Never had a bad experience but last week while crossing I had to renew my i94 and I was about to tell the lady officer that I need to renew it while handing out the documents and she told me that “you’re not supposed to ask questions. I’m the one who asks questions”. No hello, hi, nothing. She was so rude. But the officer who renewed my i94 was so helpful and polite. Thanks to him. Overall never had any issues while crossing.

Great experience with the officers. I applied for a TN visa and everything went smoothly. The officer asked me couple of questions about my work and if I applied for a TN visa before.

Extremely professional and accommodating. Chairs are comfortable and the place is clean. Everyone had a nice beard which I can appreciate, well trimmed and such. This showcases the professionalism at this establishment. 10/10.

I am a Canadian citizen and a senior engineer. I recently applied for a TN visa at this border. Although I initially misunderstood some of the documentation requirements, the officers here were extremely helpful and professional throughout the process. I would especially like to thank Officer Amanda for her kindness and patience. She took the time to clearly explain what documents were missing and guided me on the correct steps to successfully obtain my TN visa. Their level of understanding and professionalism made a stressful process much easier, and I truly appreciate their support. Mehrdad

I am a Canadian citizen going through so much difficulty to get my TD visa which I finally got it today.I want to congratulate the one who hired officer Amanda at this location. She is a hardworking, professional, kind, considerate officer. Thank you officer Amanda for managing my application today so graciously and patiently 🫡🇱🇷 🫡.

This is the land-border crossing that we take to drive from Rochester to Montreal. Usually much less hectic than the border at Niagara Falls / Buffalo and faster to get to Montreal than the Prescott, ON/Ogdensburg, NY border.