US Department of State Bureau of Consular Affairs - Atlanta Passport Agency

This place rocks!! Renewed passports today for my wife and myself. Followed the instructions to the letter in terms of making the appointment, having urgent travel with 14 days of scheduling the appointment, and having our documentation prepared. This is a well-oiled machine! We stayed within a 10-minute walk of the office. We arrived outside the building at 7:40 am for a scheduled 8:30 appointment. We were screened outside and more inside to ensure we had an appointment and the required paperwork. Took the elevator to the 10th floor and breezed through security. Took a number, and we were called to the window to submit our documents and sign our DS-82s within three minutes. Spent no more than five minutes at the window (probably closer to three). We paid our fees and were told that our new passports would be ready by 1:30. We left, and at 8:00 I was in line a block away at a Starbucks, and by 8:20 we were back at the hotel room. We got texts at 10:45 saying our passports were done! We made our way back to the 10th floor, went right to the window, verified the new passports were correct, and walked nine minutes back to the hotel…in the room again at 11:20. Literally the smoothest government service I’ve ever experienced! Have your ducks in a row, realize that appointments are limited and have some flexibility in scheduling, and this will be a breeze for you.

I work for the DoD and have dealt with many government offices. This office was very helpful, quick, friendly, and was overall amazing, especially compared to other government offices I've dealt with!!! When entering the office, I forgot my passport photos. The guard out front showed me the CVS across the street and ensured me I would still get my appointment. Went to CVS, went to my prescheduled appointment, and it went smoothly. My appointment was at 0930. When I got there at 0845, they saw me immediately. They then let me know that passports would be ready by 1430 but they'd text me if done earlier. At 1045, I got a text, headed over, picked up my passport, and that was that. Everything was super quick and efficient. Some advice, ensure you have your government form (DS-11 for me), birth certificate, passport photos, old passport (if you have one), travel plans, and everything else the passport office requires before going or you won't make it in the building (which makes sense). Keep up the good work!! Pro tip: The call system is a little dorked up. When you get to the point where it says leave a message, leave the message (I never got someone to call me back). I then called back and chose other options (trial and error) that allowed me to speak to a person right away.

I wish I could give 10 stars. These people surprised me. I came at 7:30 am and in less than 2 hours, my passport was ready, thanks to everyone, including the security personnel.

This was the best experience I had with a government office. They were efficient, professional and courteous. I did not realize that my passport was expiring in a month. I was scheduled to travel the day after my appointment. I called and scheduled an appointment which was the hardest part. They had me in and out within 30 minutes in the morning. In the afternoon, I picked up my passport in less than 5 minutes in the afternoon. Well worth the extra $60 to get my expedited passport. They are amazing!!!!

The staff here were so welcoming to us and so kind. Unlike any passport agency we’ve ever been too, we were so nervous coming here but the staff helped put us at ease.

Called to ask questions and just get this annoying’Push 1 2 3’ and then hangs up on you! Never refers you to a person to ask a question!!

Cannot find the location at all

Four hundred dollars jeffrey

This was my second visit to this office, with my first visit in August 2019. In both instances the employees there were very helpful and courteous in having my new passport completed in a matter of a few hours. They are very well organized, and as long as you have all documentation completed correctly and in hand the process will go smoothly. It is a blessing to have the office handle passport renewals so quickly, for immediate travel needs requiring a valid passport. Please keep this service available! Well done...keep up the good work.

This service was run extremely efficiently. Have your papers in order - they will be checked three times before you go to your actual appointment. I was in and out in under 40 minutes and grateful to live so close to an agency that can help me get paperwork done for urgent travel. Got a photo at CVS across the street, printed my papers at FedEx inside the Westin and voila off to the appointment. Parked in the lot behind the agency 9.99 for day. It was really small - thankfully my little suv fit but saw lots of cars scraping the wall going around many very tight turns . Park your big vehicles somewhere else .

Name a better passport office? I'll wait. While preparing for travel I realized my passport was expiring soon. I was able to make an appointment before my trip and received a new passport the same day as my appointment! The website was clear and easy to follow, everyone was very organized, efficient, and polite. I arrived early and was seen and processed within 15 minutes. Received a text 2 hours later saying my passport was ready. I received early bird parking($14) at the parking lot behind cuts which lasted all day to go and come. The agency itself is well marked at the 230 building as they have security outside who will verify your appointment before you can enter.

Quick, friendly and efficient! Staff was super helpful, organized and made my trip very quick. Great work for a government agency.

tl; dr: Atlanta Passport Agency is efficient and well-organized! My review is based on recently needing to get my passport renewed in an expedited fashion as i had booked urgent travel. Using the online travel.state.gov site, i was able to schedule an appointment for 7:30am. i arrived at 7:15am and there was already a line forming. i had thought i was early! But, to my relief, one of the gentlemen in charge of the line came out, quickly issued directives on how to line up properly, spoke to each person on the line to confirm 1) that they had an appointment and 2) that they had the required forms and passport photos. He quickly organized us into 3 lines, filing us into the building to use an elevator, go through security, and ultimately be seen by an agent. For a 7:30am appointment, i was done by 7:50am! To be fair, i was instructed to pick my passport up the next day where i encountered a SUPER LONG line, but even that queue was handled swiftly and efficiently. And this was just prior to the Christmas and Hannukkah holidays! Definitely recommed this Agency for anyone who needs to get their passport in a speedy fashion.

If you come prepared and follow instructions- everything else is smooth! Very friendly and helpful agents and security staff

We didn't park in this location. We decided to take Lyft downtown, and that was definitely a smart move. My husband and I had to update our passports, so we made an appointment at this location. We decided that since we were going to the Bahamas in 9 days, we needed to quickly update all our information. We paid and received our passports, the same day. If we need anything else pertaining to our passport, we will definitely visit this location again. The employees are nice and helpful. They are very knowledgeable as well.

Long story short after many attempts to get a new passport I was able to get a last minute appointment in Atlanta. Drove from Charlotte as I was going out of the country later that week. Wow. What an amazing experience. The staff were fantastic, friendly and prompt. Swift and seamless process. I got my passport in hand that afternoon ahead of time when they said I would. Thank you for all you do!

I had all my documents and I was in and out within two hours from my appointment time.

Once I got pass the guard at the front door, it was such a pleasant experience! Connie B & Kelly was soooo nice & helpful!

When I say my appointment was at 8:00 and at 8:39 I was sitting at the hotel eating breakfast. That's how quick and efficient and also courteous I must add they were. They texted me at 12:52 to tell me to come pick it up! Thank you for showing so much customer service

Everything was great. This was one of the best, most efficient, and truly seamless passport renewal processes we've ever had (and there have been a few). From the security agent at the front door to the building, to the staff pre-reviewing our documents, to the agency security team, and to the staff processing our applications, they were all friendly, organized and professional. Could not have been better. Absolutely exceptional customer service. I'd give 100 stars if I could to the Atlanta Passport Agency and its team. Thank you for all you do.

I'm very happy with the help that the ATL Passport Agency continued to give me when my 5yr old daughter's passport got lost in the mail. It's a process that I understand but can be frustrating. Every time I had to call, I got someone immediately. The agent assigned, Joyce, saved us time, was very professional, and always had a good attitude. My attitude could've been better but she maintained hers. To Joyce and everyone I spoke with at the agency, I thank you!

State Department made an error on my Mom's passport. My Mom didn't see the mistake until the day before our trip. Talk about stressed! Called the night before around 8 pm. Got an emergency appt for a redo. She went in around 10 am the day of travel. Got through the line in about 1:15 minutes. We had to come back several hours later to pick up the passport but made our plane with 10 minutes to spare. The mistake was the agency's so she got a free redo. The only thing I wish they could have done better was print the new passport while we were there. Having to come back to the office to pick up the new passport necessitated another 1 and 1/2 hours of time on a stressful travel day. But I'll look on the bright side...we did get the passport. Yay!

Please note that : 1. You have to make appointment in order to enter the building. If you are a bit late for the appointment, they will take you. 2. Only the applicant is allowed to the building. No accompany 3. Emergency passport will get done in one day if you have itinerary and if all documents are approved.

What an experience!! Caring and supporting staff from beginning to end. Fast service, extremely friendly, willing to listen and to set actions. Never seen a government agency work that hard and efficient!!!

Quick turnaround, I was able to get my passport a few hours after I reapplied great customer service. Everybody was professional and helpful.

Quick and smooth process. Took my 6-year-old on a Monday morning-- in and out in about 20 minutes. We paid for expedited service and shipping, and the passport arrived by Wednesday. They won't do same-day processing unless you're within 3 days of travel, but we were within a week and still got it in just 2 days.great experience

employees with limited knowledge if you came from another country.Too busy to take time to resolve problems.

Patricia made same day Minor passport application clear and easy to apply. I received the passport same day.

Amazing service! arrived 15 minutes early for a 10am appt, was done and back outside by 11am. And every interaction with anyone there from security at the door, downstairs, the agents at the windows- absolutely everyone- was so positive, courteous and kind. I was not expecting this level of efficiency and service!

karriem was unreal. he was able to help find my registration christian's entire passport department was not just helpful but kind. I wish everyone could take a page from their customer service book!

My experience at the Atlanta Passport Agency went extremely well. Everyone in the building was very helpful and informative. There was order in the building and everything went smoothy. I did have a little hick up that I needed to handle before I could receive my passport. My service rep Gabrielle made both days at this office great. She provided world class customer service. She did her job well and explained to me exactly what I needed to do and the options I had. It was great to feel good in a moment that turned my excitement upside down. But in the end I received my passport and I am so grateful for staff members like Gabrielle who just makes a rocky moment seem easy to handle. Thank you Gabrielle !

I recently had an appointment with the Atlanta Passport Agency and I just want to say how seamless and efficient this appointment and process was! Everyone here was very nice and helpful and I was in and out within less than 30 minutes for my initial appointment and in/out in 45 minutes when I returned for pickup. My advice is to have all of your documentation together, be nice and be patient because you may not have the same experience that I had.

The employees are the best professionals. They make you feel at homer and will get you right in and out before you know it!!

Miss Madonna was so helpful and walked us through the process so it was easy and painless!

My son was traveling to South Korea for a teaching job and the process was seamless. Although his request was put in during the Thanksgiving Holiday he was scheduled to depart Jan 13th and he recieved his passport on Jan 9th. Thanks to all of the wonderful people with the State Department that went the extra mile to make his dream come true teaching in a foreign country.

Judy was amazing! Being a customer service manager for a government agency, I personally understand the importance of professionalism, courtesy and having a presence of serving the customer. Judy has it all and is to be commended!!!! She could teach some classes as well based on her calmly assisting a co-worker while attending to us. Keep up the good work-great team!!

Great experience! Be sure you have all of the required documents. Drop off is in the morning, pick up is in the afternoon. Go alone. I don't think people can go in with you.

I am from Chicago and had a connecting flight the next day Friday to go to Panama. The day before (Thurs) I realized my passport expired in two months and Panama required 3 months. I was so worried about missing my whole birthday trip I was scrambling to renew my passport. Chicago did not offer anymore day of appts and it was too late. I took a risk and was able to schedule an appointment in Atlanta the next morning, during my layover. Landed in ATL 8:45am, passport appt 10am next flight to Panama 4pm. I just knew this wasn't going to work and that my paid trip was going to go to waste. I got to my appt on time, with all the materials requested including my flight in a couple of hours, and prayed for a miracle. When I arrived I showed my appt confirmation and they let me up. The waiting area was already full but I took my number and waited. My number was called about 45 mins later and I only spent a few minutes at the window. The window says day of passports given between 2:30-3:30pm. I thought, if they give it to me at 3:30pm I would not make my flight....so nervouse the whole time. I asked at the window if there was a way for me to get it earlier...she couldn't guarantee, but said she would walk to the back where they processed the passports and they would send me a text when it was ready. I went to have a bite to eat and a few drinks in the area. Shortly after 120pm I got the text, and went to pick up my passport. I was elated and grateful. All of the staff were so efficient and do an amazing job. I have never seen a government agency work so efficiently, I mean from all the staff including security. In all, I was able to make it back to ATL with time to spare for my flight to Panama...I had such an amazing time, I can't believe I almost missed it. Thanks to Atlanta Passport Agency staff!

Superb service; very efficient and professional; visit took less than 30min in the morning and returned in afternoon to pickup passport (same day service) Thank you for the excellent service!!

My husband and I went today and were so fortunate to have Zenobia as the person who assisted us with getting our urgent passport renewals. She was just lovely. Zenobia was everything you could want- friendly, helpful, knowledgable, and efficient. We could not have had a better experience.

I went to the Atl Passport Agency because I had an international flight in 2 days and did not have ahold of my passport for other reasons. The ladies were extremely kind and helpful and made the process much more stress free. I appreciate their speedy and courteous services.

Had to get an emergency passport. Nothing but Southern Hospitality from the moment security greets you at the front door to the moment you pick up your passport. If you follow the directions and bring the correct documents the process goes very smoothly. All of the staff were so nice, kind and accommodating. You will be very disappointed if you have an "I'm just gonna try it" attitude about something close to what they are asking for. You will be denied and angry when they send you home.

Left passport in uber and couldn't get it back called immediately to book an emergency appt.... Couldn't get one until next day so I missed my flight. I was told that I needed a flight confirmation to have an appointment and since I missed it I had to book a new one. I got a new one for 2pm but it wasn't good enough because when I got there they don't do emergency passport based on your flight time!!!!!!!! BOOK YOUR FLIGHT AFTER 4PM!! Even if it is an emergency. That should be disclosed when I was on the phone with customer service. Any way long story short.... Everything was ruined. And I paid for rush. Can you please have a machine for such emergencies?

Very efficient and smooth, just make sure you have everything you need. Check their website before going, it gives you all the information you need.

Went it for a appointment at 8 am went back at 2:30 to pick up passport same day . Great Service Everyone was very pleasant and polite . Would recommend to anyone in need of passport.

where are my original passport promised to return. with renewed passport cost $130 at senator warnock passport day at the senator office. seem seemless but expensive. the atlanta passport agency manager promised old passport will be returned with renewed passport april 24 2025 . call the national passport information center 877-487-2778 clueless no help!!! go on line the site cannot find passport info???? omg where are my 2 original old and renew passports?????

I went in for a same day passport & just a heads up your passport WILL NOT BE READY UNTIL 2:30pm-3:30pm. Quick process in & out just had to go back later to pick up my passport.

Please please help me!!! My locator number is 699628104 I have called and called and listened to the waiting music for way too many hours I feel like it's making me delusional. My flight in June 29th and I first applied for my passport the first week of March. I received a letter on May 11th saying my birth certificate didn't have the official certified embossed logo/seal... even though it was the official birth certificate my mom has held on to since I was born! I swiftly obtained a new birth certificate and sent it to the national passport agency as fast as I could. My application still says in process. I keep trying to get an appointment at the Atlanta location (or anywhere) and the phone system and appointment system is absolutely awful!! I don't want to lose thousands of dollars because of this someone please help me!

Don and Derick were SUPER helpful!!! Thank you for making my life easier. I could not have done this in time without their help.

good services. made an appointment over the phone, got there, waited for maybe 10-15 mins. Because i didn't need my passport right away, received it in the mail within the time frame they said it would be there :)

My experience today was amazing from front door security (J. Gaulden) to the Agent at Window #6. My appointment was at 9a.m. We entered the building at 8:40a.m. and was exiting the building at 9:19a.m. Yes, it was just that easy. I suggested you read your notice email and take all required documents. This makes the process that much easier.

Amazing experience! I would hands down suggest booking your appointment with this agency and location!

I have to say I was skeptical but after not traveling for a few months due to pregnancy I didn't realize my passport had expired & needed to make a few trips. I had to call a few times to get an appt for Atl but other than that everything was efficient and the people were all pleasant even the security guards. I'm big believer in if I have an appointment I do not need to wait for hours. My appt was at 8am on. Friday. I literally got there at 7:50 was checked in at 8am and walking out by 8:30! It helps have your stuff together & it should be pretty seamless. Kudos to the Atl team! I appreciate it!

Thanks to many reviews here will information, it went very smoothly! Just a recap-the hardest part is getting an appt for the city you need. It takes them too long to secure the appt. My son was given an appt in Hot Springs, AR and was trying to get it for Atlanta which is half the distance from our house. He keep calling finally they have one and then it is gone before the rep could hold the appt so he lost it. Called about 15 more times and got lucky to get an appt in Atlanta. The Atlanta system is that they do appts in the morning and then 230-330 they hand out the passports. The parking at Andrew Young garage was just at the corner very easy and not too pricey.

Let me tell you a story...I recently got married and had to send in my documents to the Social Security office to change my last name. A month later, I still hadn't received my new card. I went into the SSA office to discover they changed my name legally but lost my file: that's birth certificate, old SSA card, new SSA card, and marriage certificate... it takes several weeks to process a new card. A few days later my passport and wallet were stolen. I had a trip coming up the following week. Since I'm from California, I couldn't get my vital records in time to get a Georgia ID, much less a passport. After working with my congressman (shoutout to dem David Scott) to get me an appointment, I arrived with a sob story to the Atlanta Passport Agency. Shay checked me in and helped me sort my docs. Tanesha and Karen were absolute government rockstars. I had brought in my global entry card (the only government ID I had) and pieced together the other acceptable documents. They worked their magic quickly, efficiently, and with a smile. Not only did they get me a new ID, but with the documents they presented they gave it to me with my new name!!! I am so grateful to them. I won't have to miss my trip tomorrow or my other international trips within the next three weeks. They helped me wake up from my nightmare. Thank you so much to the entire team. Also: the line moves SO fast. Don't be scared when it's around the block at pickup.

There has to be a better way to get an appointment when travel is coming. I started calling at 7:59am and finally got into queue at about 8:10, after being told many times by the automated system "we're sorry, but we can't take your call right now due to high call volume". I'm very annoyed and stressed might I add. I went a little overboard with calling, but that's because it was either busy and I called right back or it rang and was told I needed to hang up. I can't.

Omgggg, best experience! This was my first time coming in alone to apply for my passport. Everything went smoothly with Mr.Paul!! Definitely deserves a raise!!