Maxine G.
Google
My boyfriend bought me the Royal Berkey for my birthday last year. We decided to change the filters after 1 year because it was just the two of us using it for drinking water. We bought new filters and took it apart to clean. First, the upper chamber was starting to rust. Then, when we took out the stainless steel/glass spigot, and the part that sits in the lower water chamber was completely rusted. Of course, I emailed customer service with pictures and expressed my concern about drinking rust water for however long, and that if it were made of high-grade stainless steel, it would take much longer than a year to start rusting. Customer service told me that we’re past the warranty period and our only option is to purchase a new one online. Don't waste your money.