Max
Google
I am extremely disappointed with my recent visit to this sushi cafe. Despite having children with me on a very cold and snowy day, we were refused access to the restroom, which was said to be for staff only. The doors were open and it was already 11:35 AM, while the cafe’s official opening time is 11:30 AM. Inside, there were customers present. According to Toronto and Ontario regulations, food establishments with seating are required to provide restroom facilities for their customers. Refusing restroom access to children, especially with the excuse that staff personal belongings are inside, is simply laughable and unacceptable. The staff suggested a public washroom in the nearby park, but I explained it was closed for the winter season. Such treatment in harsh weather conditions is neglectful and inhumane. Given this experience, I will never order from Usagi Sushi again. I do not recommend this place to anyone, especially families with young children.